Instructions / Assembly

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PRIMARY PUMP TROUBLESHOOTING
Symptom
Possible Cause(s)
Corrective Action
Pump won’t start or run
No power.
Reset GFCI switch/Reset the breaker/Secure
the plug/Clean the plug prongs.
The impeller is blocked.
Remove the debris around the impeller.
The float switch failed.
Replace the float switch.
The motor failed.
Replace the pump.
Float obstructed
Remove obstruction.
Pump starts and stops
too often
Faulty float switch
Replace float switch.
Pump won’t shut off
Defective float switch
Replace float switch.
Restricted discharge
(obstacle or ice in piping)
Remove pump and clean pump and piping.
Float obstructed
Remove obstruction.
Restricted intake screen
Remove the pump and clean the intake screen
and the impeller.
Pump operates but
delivers little or no water
Low line voltage
If voltage under recommended minimum,
check size of wiring from main switch on
property. If OK, contact power company or
hydro authority.
Something caught in
impeller
Remove the pump and clean out the impeller.
Worn or defective parts or
plugged impeller
Clean impeller if plugged; otherwise replace
pump.
BATTERY BACKUP SYSTEM TROUBLESHOOTING
Pump will not start
or run
Check all the wiring connections.
Check for a low or defective battery.
Check that the float switch is free to move
up and down.
Press the circuit breaker reset button on the control panel.
Motor hums but pump won’t run
Check for low or defective battery.
Pump runs but pumps very little
or no water
The Positive (+) and negative (–) pump wires are reversed.
Disconnect them and reconnect correctly.
Check for a low or defective battery.
Check for an obstruction in the discharge pipe.