Troubleshooting Guide

4 Utility Pump Troubleshooting Guide K2Pumps.com
K2 PUMPS CUSTOMER SERVICE, CALL 844.242.2475
Automatic Submersible Utility Pump - UTA02502K
Possible Causes
Corrective Action
Problem 1: Pump will not start or run
1. The circuit breaker has tripped
1. Reset the circuit breaker by switching the
breaker to the "ON" position
2. The plug is disconnected
2. Make sure the plug is securely connected
3. The plug is corroded
3. Clean the prongs of the plug
4. The motor has failed
4. Replace the pump
5. Water Sensor is clogged with debris
5. Unplug the pump. Lay the pump on its side.
Flush the Water Sensor housing with fresh water
until it is clean.
6. Water depth is under 1-1/4" inches
6. Make sure the pump is level and on a flat
surface. Pump will not start until the water
reaches 1-1/4" inches depth.
Problem 2: Pump starts and stops too often
1. Water is flowing back from the hose
1. Make sure the Check Valve/Adapter is installed
correctly. Replace check valve if needed.
2. Water Sensor is clogged with debris
2. Unplug the pump. Lay the pump on its side.
Flush the Water Sensor housing with fresh water
until it is clean.
Problem 3: Pump runs continuously or will not shut off
1. Water Sensor is clogged with debris
1. Unplug the pump. Lay the pump on its side.
Flush the Water Sensor housing with fresh water
until it is clean.
2. Pump housing is cracked
2. Inspect housing for cracks. If there are cracks,
replace the pump.
Problem 4: Pump operates but delivers little or no water
1. Impeller is stuck or clogged with debris
1. Unplug the pump and remove Strainer Base.
Remove the bottom plate. Clean out debris on and
around the impeller. Make sure the impeller
rotates freely.
2. Maximum lift exceeds 28' feet
2. Reduce the lift to under 28'
3. The hose is kinked or coiled tightly
3. Straighten the hose. Be sure to use standard
garden hose, not "expandable" hose.