Troubleshooting Guide

6 Utility Pump Troubleshooting Guide K2Pumps.com
K2 PUMPS CUSTOMER SERVICE, CALL 844.242.2475
Submersible Utility Pump - UTM01602K
Possible Causes Corrective Action
Problem 1: Pump does not start or run
1. The circuit breaker has tripped
1. Reset the circuit breaker by switching the breaker to
the "ON" position
2. The plug is disconnected
2. Make sure the plug is securely connected
3. The plug is corroded
3. Clean the prongs of the plug
4. Impeller is stuck or clogged with debris
4. Unplug the pump and clean out debris on and around
the impeller. Make sure the impeller rotates freely.
5. The motor has failed
5. Replace the pump
Problem 2: Pump does not pump water
1. The screen is blocked
1. Clean the screen
2. The hose is bent, kinked, or coiled too tightly.
2. Straighten the hose.
3. There is trapped air inside the pump,
a condition called "airlock"
3. Clean the anti-air lock hole and make sure it is not
blocked.
4. Pump inlet is clogged with debris
4. Refer to the owner's manual for instructions on "Care
and Cleaning"