Troubleshooting Guide

8 Utility Pump Troubleshooting Guide K2Pumps.com
K2 PUMPS CUSTOMER SERVICE, CALL 844.242.2475
Non-submersible Transfer Pump - UTT01004K
Problem 1: Pump does not start or run
Possible Causes
Corrective Action
1. The circuit breaker has tripped
1. Reset the circuit breaker by switching the breaker to
the "ON" position
2. The plug is disconnected 2. Make sure the plug is securely connected
3. The plug is corroded 3. Clean the prongs of the plug
4. The brushes are worn 4. Replace the brushes
5. The motor has failed 5. Replace the pump
Problem 2: Pump does not prime
1. The suction line has air leaks
1. Tighten the hose connection. Replace the hose
washer if needed.
2. Debris has collected on the strainer
2. Clean debris from the strainer
3. Pump needs to be primed or re-primed
3. Refer to the owner's manual for priming instructions.
4. The suction strainer is not attached to the inlet
hose when removing surface water
4. Attach the suction strainer to the inlet hose.
5. Suction strainer is floating in the water
5. Suction strainer needs to be flat on the bottom
surface of whatever you are draining
6. Wrong Garden hose on outlet/discharge
6. Use standard garden hose, not "expandable" hose
Problem 3: Flow rate is too low
1. The hose is kinked or coiled tightly
1. Straighten the hose
2. The strainer or hose is blocked
2. Clean the strainer or hose
3. The discharge hose is too long
3. Shorten the hose to under 50 ft.
4. The impeller is worn out 4. Replace the impeller