Warranty

TERMS & CONDITIONS / Returns & Claims
Kaleen stands behind every product it sells with a goal of 100% satisfaction for you the customer. Should you not be
happy with your purchase for any reason you can return it by calling for authorization.
**All returns require a RETURN AUTHORIZATION number to ensure fast processing and refund. Any item received
without a return authorization number will not be eligible for a full refund of the purchase price nor for any applicable
freight charges.
 Return Authorizations can be obtained by calling toll free
888-452-5336 ext. 116
or by email at
[e-mail]
 All returns must be re-packaged in a manner similar to how it was received. Reasonable care must be taken
to ensure the merchandise is packaged in a way to avoid damage while in transit back to us.
 The Return Authorization number must be visible and legible on the outer packaging for fast identification.
Illegible or missing return authorization information will delay and could void any refund or credits due. For
your protection, always retain copies of any tracking information you receive.
 Return Authorizations are valid for thirty (30) days from the date of issue. If the merchandise is not returned
within thirty (30) days the Return Authorization shall be cancelled and it will be presumed the merchandise is
being kept and you accept responsibility for payment in full.
Defective Merchandise: While Kaleen’s quality control is the most stringent in the industry, we do recognize that from
time to time, manufacturing defects do occur. In those instances returns are accepted with no re-stocking fee. Also the
return shipping fee is waived provided proper return authorization has been issued and applied to each return. Call 888-
452-5336 ext. 116 or e-mail to [e-mail] to request a Return Authorization. Please note, that upon return, if the
specified defect cannot be found and documented, the return will be subject to a 15% restocking fee and all applicable
freight charges. You may be asked to provide pictures of the defect to avoid the possibility of a restocking charge.
Visible Freight Damage: If freight damage is visible at the time of delivery, please refuse to accept delivery and notify
Kaleen’s claims department immediately (888-452-5336 ext. 116. or via e-mail at [e-mail]). The freight
company will be contacted and a claim will be filed by Kaleen’s claims department. If an item is refused due to freight
damage, a credit will be issued within 7 to 10 business days after the return of the merchandise.
Concealed Freight Damage: If any freight damage was not visible at the time of delivery, please notify the Kaleen claims
department (888-452-5336 ext. 116 or via e-mail at [e-mail]) immediately upon discovering the concealed
damage but no later than five (5) business days of delivery. We will issue a return authorization and contact the freight
company for immediate pick-up. A claim will be filed and credit will be issued within 7 to 10 business days after the
return of the merchandise. Kaleen cannot honor any returns for concealed damage made after five (5) business days
after delivery so please open and inspect each rug as soon as possible.
Change of Heart: We all have experienced moments where items look perfect on the showroom floor but after getting
home we had a change of heart. We at Kaleen want you to be 100% satisfied with your purchase; therefore, Kaleen will
honor any change of heart returns and/or exchanges within thirty (30) days of purchase. Change of heart returns cannot
be accepted after thirty (30) days of purchase. Please note, returns for reasons other than damage or defect will be
subject to a 15% restocking fee and all applicable freight charges. The restocking and freight fees where applicable are
attached to the order at the time the product is transferred from Kaleen’s warehouse to the carrier. Contact Kaleen’s
customer returns at 888-452-5336 ext. 116 or via e-mail at [e-mail] for a return authorization number. All
returns must be re-packaged in either its original packaging or in a manner similar to how it was received. Reasonable
care must be taken to ensure the merchandise is packaged in a way to avoid damage while in transit back to us. We
cannot accept COD packaging. Returns should be sent prepaid to the following address:
Kaleen Rugs, Inc.
1013 Bonny Oaks Drive
Dalton, GA 30721
Attn: Returns
Return Authorization #_______