User's Manual

KALI AUDIO WS-12 Studio/Live Subwoofer User’s Guide 16
Troubleshooting
1. I opened the subwoofer, and it is damaged.
If you received a subwoofer that is obviously damaged, please contact your dealer immediately.
2. The subwoofer is making no sound.
• Is the subwoofer plugged in?
• Is the subwoofer turned on? There should be a blue LED on the front of the subwoofer if it is on. If this
light is off, the subwoofer is turned off.
• Is the volume turned up?
• Are all cables plugged in to both your playback device and the subwoofer?
• Are you passing audio via your playback device?
• Are you using RCA? If so, have you moved dip switch #8 UP to the ON position?
If you’ve answered “Yes” to all the above and the speaker is still not making any sound, refer to number 5
below.
3. The subwoofer sounds distorted.
• Is the subwoofer playing too loud? Turn down the volume on the back of the subwoofer. If the distortion
goes away, you may be playing the subwoofer too loud. Besides the problem of distortion, this can be
damaging to your hearing if you are close to the subwoofer.
If you’ve turned down the volume on the speaker, and you’re still hearing distortion, refer to number 5
below.
4. I hear cracks, hums, or buzzing.
• Are you using RCA?
a. If “yes,” be advised that RCA is an unbalanced connection, and is prone to picking up noise as sig-
nal travels through the cable.
b. If “no,” be sure that the dip switch # 8 is moved DOWN to the OFF position.
• Is the subwoofer close to electronics like a television, wireless router, phone, motor, or radio? If so, these
can interact with the subwoofer’s electronics in ways that cause unwanted noise. Try moving the sub-
woofer at least .5 Meters (20 inches) from any such devices.
• Are there loose objects in the room that may be buzzing with the bass? Low frequencies can cause ob-
jects in a room to vibrate loudly. Make sure that small, hard objects like screws and other hardware are
secure.
If none of the above solves the problem, refer to number 5 below.
5. Isolate the problem
There are many issues in the signal path which might be causing any of the above problems. Before you
initiate a return, do your best to make sure that the problem isn’t with your cables or your playback device.
Here’s a simple way to check:
• Disconnect your subwoofer from your source.
• Plug in the problematic speaker and allow it to play for a minute. Take careful note of the problems
you’re hearing.
• Disconnect the problematic speaker, and plug that same cable into another speaker. If you’re hearing
the same issues, there is likely a problem in your signal path, and not the speaker.
•
If you’ve determined that your problem is with your subwoofer, contact your dealer to initiate a return.