Installation Guide

KSTB2100
User Installation Guide
21
TROUBLESHOOTING
TROUBLESHOOTING
Observation
Video/audio
quality is poor on
STB or network
connection error
is displayed.
Video is not
visible on the TV.
Remote does
not control STB,
TV, or audio
equipment.
Things to Check Remediation
Ethernet cable integrity
Router integrity
HDMI/Analog composite cable
integrity and connection.
TV HDMI port integrity.
If possible, compare suspect STB
A/V quality to another device such
as a Blueray player.
HDMI port connection
is aligned with the TV's
HDMI port selection.
Battery charge
Remote is not programmed
to TV or Audio system.
A Remote Control button
press always lights up the
LED at the top of the remote.
Red = an IR command sent.
Green = an RF command sent.
Relocate router and STB closer
in proximity with each other
if possible, such that signal
is strong or very strong.
Connecting the STB to home
router with a CAT-5/5e/
cable will also resolve poor
WiFi connectivity issues.
If video or audio quality is
still poor after correcting
network, contact your cable
provider technical support.
If wired Ethernet connectivity
is used, reset/replace
Ethernet cable as required.
Power cycle STB and router.
Reset/replace cables as needed.
Use different TV HDMI
port if possible.
If the STB is found to show
issues while no other devices
do, contact your cable
provider technical support.
Ensure HDMI port
connection and HDMI port
selection are the same.
Replace batteries if charge is low.
Refer to pages 8 or 12 for KURV
remote pairing instructions.
If NO LED lights on button
presses, the batteries
should be changed.
WiFi signal strength in STB
Network connection menu.
Ideal for consistent video:
Strong WiFi signal
Very Strong WiFi signal
Video may buffer frequently
or will not be consistent:
Weak WiFi signal
Medium WiFi signal
KSTB2020 User Installation Guide
32