Owner Manual

Claims upon delivery of merchandise:
Transport damage
Unless Dealer provides Vendor with written notice
of any claim for shortages of or defects in the
Products within eight (8) days of delivery of the
Products, such Products shall be deemed finally
inspected, checked and accepted by Dealer. Any
claims for concealed damages must be made
within 8 (eight) days of its discovery but no later
than 12 (twelve) months from the delivery of such
Product. Vendor declines any responsibility for
items picked up from the Vendor's warehouse
and for damages or loss of packages/items with
respect to any drop ship order. Dealer must
communicate in writing its claims on the delivery
receipt and/or the bill of lading on both carrier's
and recipient's copy in the following occurrences:
1. Product missing the accompanying product
instructions;
2. Product different with respect to accompanying
product instructions;
3. Damaged Product packaging.
4. Product non-conformity. Any claim must be
detailed and indicate one of the reasons listed
on the form (merchandise missing, merchandise
different or packaging damaged, etc.). Dealer shall
complete the transport claim form in all its parts.
Copies of the delivery receipt and of the claim form
must be sent to Vendor within 8 (eight) days of
receipt of the merchandise or from the discovery of
the alleged defect to:
Kartell Customer Service Department e-mail:
[e-mail]
ONLY CLAIMS SENT TO THE E-MAIL ADDRESS
ABOVE WILL BE CONSIDERED WITH THE
FOLLOWING DOCUMENTS:
• the Claim Form duly completed in all its parts.
This form (an image is shown. hereafter) may be
requested from the Kartell Costumer Service
Department, at the address shown above or from
the Kartell agent for the area.
• Photographs of the alleged defect (for each
defective product). If the claim concerns a new
product (just received by the Retailer or just
delivered by the Retailer to the end user) "full view"
photographs must also be sent of its packing with
photographs also of the double label (shipment
and manufacturing) as indicated in the photograph
shown below.
• The QUALITY CONTROL slip found inside the
product tag must be kept since the data on it may be
requested by the Quality Office in order to check the
production lot.
Please note the followings:
1. claim resolution period is within 30 days;
2. any replacement items asked before the period
of resolution will incur additional charges;
3. Vendor collection includes items that masters
cartons consisting of multiple like pieces.
Vendor will not break down the master carton in
any case. If the claim is fulfilled for one piece, the
other items will be shipped at charge.
PLEASE BE ADVISED THAT VENDOR CANNOT
PROCESS THE CLAIM IF ALL OR EVEN SOME OF
THIS REQUIRED INFORMATION IS MISSING.
It is obligation of the Dealer to inform the end user
that the original packing of each Product must be
kept for processing any claim against Vendor.
6. Claims
CLAIM FORM