User guide

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ELIMINATING PROBLEMS
If problems occur during Kaspersky Anti-Virus operation, first of all check if a method for solving them is described in the
Help system or in the Kaspersky Lab's Knowledge Base at http://support.kaspersky.com. The Knowledge Base is a
separate section of the Technical Support web site, and comprises recommendations for Kaspersky Lab products as well
as answers to frequently asked questions. Try to find an answer to your question or a solution to your problem with this
resource.
To use The Knowledge Base:
1. Open the main application window.
2. In the bottom part of the window, click the Support link.
3. In the Support window that will open, click the Knowledge Base link.
Another resource you can use to obtain information about working with the application is Kaspersky Lab users forum. It is
another separate section of the Technical Support web site and it contains user questions, feedback and requests. You
can view the main topics of the forum, leave feedback or find an answer to a question.
To open the users' forum:
1. Open the main application window.
2. In the bottom part of the window, click the Support link.
3. In the Support window that will open, click the User Forum link.
If you cannot find a solution to your problem in the application Help system, in the Knowledge Base, or at the User
Forum, we recommend that you contact Kaspersky Lab Technical Support.
IN THIS SECTION:
Creating a system state report ...................................................................................................................................... 151
Creating a trace file ....................................................................................................................................................... 152
Sending data files .......................................................................................................................................................... 152
Executing AVZ script ..................................................................................................................................................... 153
CREATING A SYSTEM STATE REPORT
When solving your problems Kaspersky Lab's specialists may require a report about the system state. This report
contains detailed information about running processes, loaded modules and drivers, Microsoft Internet Explorer and
Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.
When a system state report is created no user personal information is collected.
To create a system state report:
1. Open the main application window.
2. In the bottom part of the window, click the Support link.