User guide

K A S P E R S K Y A N T I - V I R U S
9
The complete Help system contains information on how to manage computer protection: view protection status, scan
various areas of the computer for viruses, and execute other tasks. To open the help file, select the
Help  Kaspersky Anti-Virus Help System command in the Kaspersky Anti-Virus main menu, or click the
button in the main application window (on page 13).
If you have any questions regarding a separate window or tab of Kaspersky Anti-Virus, you can refer to the context
help. To open the context help, open the window or the tab you want, and press the button.
Documentation
The user guide for Kaspersky Anti-Virus contains detailed information on installing and using the application.
If you do not find a solution to your problem in the Knowledge Base, the Users forum, the help system or
documentation, we recommend that you contact Kaspersky Lab Technical Support (see section "Contacting
Technical Support" on page 9).
CONTACTING TECHNICAL SUPPORT
If you have already purchased Kaspersky Anti-Virus, you can obtain information about it from the Technical Support
Service, either by phone or through the Internet. Technical Support Service specialists will answer your questions on
installing and using the application, and if your computer has been infected, they will help you overcome the effects of
malware.
To view information on ways of receiving support for Kaspersky Anti-Virus, open the main application window (on
page 13) and click the button. Before contacting Technical Support Service, please read the support rules
(http://support.kaspersky.com/support/rules).
If problems occur when using Kaspersky Anti-Virus, first check if troubleshooting instructions for the problem are provided
in this documentation, help system, in the Knowledge Base on the Kaspersky Lab Technical Support website or on the
Users Forum (see section "Sources of information to research on your own" on page 8). If you do not find a solution to
your problem, we recommend that you contact Kaspersky Lab Technical Support.
Please note that you have to be a registered user of the commercial version of Kaspersky Anti-Virus to obtain technical
support. No support is provided to users of trial versions.
A new user is registered using the Activation assistant (see section "License management" on page 72), if you are
activating Kaspersky Anti-Virus using the activation code. Under this option, once registration is complete, a customer ID
will be assigned to you. Customer ID is a personal user ID, which is required for phone or web form-based technical
support.
If you are activating the Kaspersky Anti-Virus using a key file, you have to pass the registration procedure at the
Technical Support Service website.
The customer ID and password received when registering are needed to access your Personal Cabinet, your own section
at the Technical Support service website. In the Personal Cabinet you can:
 Send requests to the Technical Support without prior registering.
 Exchange messages with the Technical Support without using email.
 Monitor requests in real time.
 View the complete history of your requests to the Technical Support service.
 Obtain a backup copy of the key file.
Requesting the Technical Support service by email