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ManualsBrandsKaspersky ManualsComputing & Network ProductsInternet Security for Mac 14, 2014
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4. In the window that opens, click the Send report to Technical Support link.
The Send report window opens.
5. Select the check boxes next to the data that you want to send to Technical Support.
6. Click the Send report button.
The selected data files are packed and sent to the Technical Support server.
If for any reason it is not possible to contact Technical Support, the data files can be stored on your computer and later
sent from My Kaspersky Account.
To save data files to disk:
1. Open the main application window.
2. Click the Support link in the lower part of the window to open the Support window.
3. In the window that opens, click the Support Tools link.
4. The Support Tools window opens.
5. In the window that opens, click the Send report to Technical Support link.
The Send report window opens.
6. Select the check boxes next to the data that you want to send to Technical Support.
7. Click the Save report link.
A window for saving the archive opens.
8. Specify the archive name and confirm saving.
The created archive can be sent to Technical Support from My Kaspersky Account.
AVZ SCRIPT EXECUTION
You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur during
script execution, please contact Technical Support (see the section "How to obtain technical support" on page 71).
To run an AVZ script:
1. Open the main application window.
2. Click the Support link in the lower part of the window to open the Support window.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.
4. In the window that opens, click the Run script link.
The Script execution window opens.
5. Copy the text from the script sent by Technical Support specialists, paste it in the entry field in the window that
opens, and click the Next button.
The script is running then.
If the script is successfully executed, the Wizard closes automatically. If an error occurs during script execution, the
Wizard displays a message to that effect.