Warranty

ManualsBrandsKawaii ManualsChairsKawaii Beige Massage Chair

Customer Name

Customer Address

Dear Customer Name:

We’re pleased to provide you with the terms and conditions for your 5-Year P1PZ-868946 Guardian

Residential Furniture Plan you recently purchased from Kawaii Chair for $XX.XX. Your plan was activated on

MM/DD/YYYY ,

will expire on MM/DD/YYYY , and will provide up to $XXXX.XX in coverage for your new

furniture.

The furniture items that are covered under this Plan are those listed on the receipt you received at the time of

purchase of this Plan.

Your Plan is attached to this Welcome Letter. Please read it carefully as it provides the specific details of your

coverage.

In the event a covered stain or damage occurs, please report the incident to Guardian within 30 days using the

toll-free customer service number found on your Plan. While you don’t need to know your Plan registration

number in order to file a service request, having the following items handy will help expedite the service

request process: a copy of your Plan documents, your itemized receipt, photos of the affected area(s), details

on what caused the damage – including when the damage occurred.

Under the terms of your Plan, Guardian may provide professional cleaning or repair services through our

nationwide network of skilled third-party technicians. Ultimately, if the covered item cannot be cleaned or

repaired, we’ll replace it as outlined in the Plan.

Thank you for your business. We look forward to providing you with the highest levels of service over the next

5 years.

The Guardian Customer Service Team

Summary of content (11 pages)

PAGE 1
Customer Name Customer Address Dear Customer Name: We’re pleased to provide you with the terms and conditions for your 5-Year P1PZ-868946 Guardian Residential Furniture Plan you recently purchased from Kawaii Chair for $XX.XX. Your plan was activated on MM/DD/YYYY , will expire on MM/DD/YYYY , and will provide up to $XXXX.XX in coverage for your new furniture. The furniture items that are covered under this Plan are those listed on the receipt you received at the time of purchase of this Plan.
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RESIDENTIAL FURNITURE – TERMS AND CONDITIONS This is a legal contract (hereinafter referred to as the “Plan”). By purchasing it, you understand that it is a legal contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. This Plan and your Welcome Letter and receipt, containing the E ffective D ate and Expiration Date of your Plan, and the product identification constitute the entire agreement between you and us.
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• You are not required to purchase this Plan as a condition of a loan or sale of any property. NOTE: You must keep the receipt for this Plan; it is an integral part of this Plan and you will be required to reference it to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, the receipt containing the length and type of Plan, commencement date and product identification constitute the entire agreement.
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. 5. 6. If we determine, in our sole discretion, that your furniture item cannot be serviced, we may replace the affected area(s). If the affected area(s) cannot be replaced, subject to the limit of liability, you can select a new replacement piece equal in value to the original purchase price from the retailer from whom this Plan was purchased. Professional service or replacement is limited to the affected area(s) only.
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11. Loss of foam resiliency; pilling, fraying or 12. 13. 14. 15. 16. 17. 18. 19. 20. loosening of threads on upholstery; seam slippage or separation;. Spring or coil damage (unless specifically covered) Fabric or leather dye lot variations, wood finish variations or manufacturer’s discontinuation.
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or replacement received or pending, or (b) after thirty (30) days, you will receive a pro rata refund, less the cost of any service received. If you financed the purchase of this Plan, at our discretion any refund due will be paid directly to the lender of record. With respect to cancellation of this Plan by a Lessee in an RTO Transaction, such refund shall be payable to the Lessor, unless you have taken ownership of the furniture item.
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destroyed. If, within sixty (60) days, we have not paid a covered claim, provided you with a refund or you are otherwise dissatisfied, you may make a claim directly to the insurance company, Continental Casualty Company, in writing at 333 S Wabash Ave, Chicago, IL 60604. Please enclose a copy of your Plan when sending correspondence to the insurance company.
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of record the full purchase price of the Plan. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after you cancel the Plan. We shall mail a written notice to you at your last known address contained in our records at least fifteen (15) days before cancellation by us.
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at 855-427-5674. New York Residents: You have the right to return the Plan within at least twenty (20) days of the date of mailing of the Plan to you or within at least ten (10) days if the Plan is delivered at the time of the purchase or within a longer time period permitted under the Plan.
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Utah Residents: NOTICE. This Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association.
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For any reason other than the above, you have the right to return the Plan within at least twenty (20) days of the date of mailing of the Plan to you or within at least ten (10) days if the Plan is delivered to you at the time of the sale or within a longer time period permitted under the Plan.