User's Manual

Table Of Contents
Appendix D. Warranty and Returns:
Kaye ValProbe RT User Manual 148
Appendix D. Warranty and Returns:
Each instrument manufactured by Amphenol Advanced Sensors. is warranted to be free from
defects in material and workmanship. Liability under this warranty is limited to restoring the
instrument to normal operation or replacing the instrument, at the sole discretion of Amphenol
Advanced Sensors. Fuses and batteries are specifically excluded from any liability. This
warranty is effective from the date of delivery to the original purchaser. If Amphenol Advanced
Sensors determines that the equipment was defective, the warranty period is:
One year for general electronic failures of the instrument one year for mechanical failures of the
sensor
If Amphenol Advanced Sensors determines that the equipment was damaged by misuse,
improper installation, the use of unauthorized replacement parts, or operating conditions
outside the guidelines specified by Amphenol Advanced Sensors the repairs are not covered
under this warranty.
The warranties set forth herein are exclusive and are in lieu of all other warranties
whether statutory, express or implied (including warranties or merchantability and
fitness for a particular purpose, and warranties arising from course of dealing or usage
or trade).
Return Policy
If an Amphenol Advanced Sensors instrument malfunctions within the warranty period, the
following procedure must be completed:
Notify Amphenol Advanced Sensors, giving full details of the problem, and provide the
model number and serial number of the instrument. If the nature of the problem indicates
the need for factory service, Amphenol Advanced Sensors will issue a RETURN
AUTHORIZATION number (RA), and shipping instructions for the return of the instrument
to a service center will be provided.
If Amphenol Advanced Sensors instructs you to send your instrument to a service center,
it must be shipped prepaid to the authorized repair station indicated in the shipping
instructions.
Upon receipt, Amphenol Advanced Sensors will evaluate the instrument to determine the
cause of the malfunction.
Then, one of the following courses of action will then be taken:
If the damage is covered under the terms of the warranty, the instrument will be repaired at no
cost to the owner and returned.
If Amphenol Advanced Sensors determines that the damage is not covered under the terms of
the warranty, or if the warranty has expired, an estimate for the cost of the repairs at standard
rates will be provided. Upon receipt of the owner’s approval to proceed, the instrument will be
repaired and returned.