User Guide

Q: Microphone isn’t working
A:
1: Select “Microphone(Realtek USB2.0 Audio)” as the default
audio input device in the preference and in MS
Teams/Zoom....settings
Q: Could not log in the PC when reboot.
A:
1: Please change the power plan to “High performance”, follow
Control Panel> Hardware and Sound>Power Options
Q: Make sure your face is centered in the frame.
A:
Had to disconnect the Kaysuda camera, re-run Facial Recognition
process for Windows Hello, then disable the Microsoft IR Front
Camera service to get it to work again.
IF WINDOWS HELLO CAMERA STILL DOES NOT WORK, PLEASE
CONTACT US FOR FURTHER HELP. TECHNICAL SUPPORT EMAIL:
[e-mail]