Operation Manual

34
1) The guarantee period is one year from date of purchase. The guarantee is valid wi-
thin the European Union and Switzerland.
2) During the guarantee period, devices showing defects due to material or manufactu-
ring defaults will be repaired or replaced at our choice.
Exchanged devices or parts of devices shall become our property. Neither shall guaran-
tee services prolong the guarantee period nor put a new guarantee into eect.
3) Guarantee claims have to be asserted immediately aer becoming aware of the
defect, within the guarantee period.
4) In order to assert claims under the guarantee, the following steps are necessary:
Please contact Customer Service by email, fax or phone, so that we can email you a
franked shipping label in a pdf le. Use this shipping label to send the faulty device, free
of postage, to the given service address, enclosing the guarantee card below as well as
your original proof of purchase. If the defect is covered by our guarantee services, you
will receive back a repaired or a new device. The return shipment costs will be paid by us.
5) Claims under the guarantee are excluded in cases of damage due to:
- Abusive or incorrect use
- Environmental exposure (humidity, heat, overvoltage, dust, etc.)
- Failure to follow the safety precauons applicable to the device
- Failure to follow the instrucon manual
- Use of force (e. g. strike, kick, drop)
- Interference by a service address not authorized by us
- Arbitrary aempts at repair
- Shipment in packaging which is not transport-proof
6) We also oer you to repair defects or damages to the device, which are not
(or no longer) covered by the guarantee, against reimbursement of costs.
Please contact Customer Support for an individual oer.
In this case, shipping costs are at your charge.
KeMar GmbH
Rohlfsstr. 5
81929 München
Germany
Tel.: [phone]
Fax: [phone]
Email: [e-mail]