Use and Care Guide

- 22 -
Suction power is
weak.
Dust bin is full. Empty dust bin.
Filter needs cleaning. Follow filter cleaning instructions on page 17-18.
Filter needs to be replaced. To purchase parts, call 1-844-202-9924.
The battery may be depleted. Charge the battery as instructed on page 11-12.
Dust bin is not installed
correctly.
Check dust bin for correct installation and ensure
it is snapped firmly in place.
Robot sets on Energy-saving
Mode.
Tap “Cleaning strength” on the app to switch to
Turbo Mode.
Filters are missing or installed
incorrectly.
Check filters for correct installation.
Robot vacuum
cleaner cannot be
charged.
The charging pins on the
robot are not aligning with
the pins on the charging dock.
Make sure charging pins are cleaned and in
direct contact with each other.
The charging dock or
charging adapter is
damaged.
To purchase parts, call 1-844-202-9924.
Debris accumulated on the
charging pins.
Clean charging pins.
Robot vacuum
cleaner cannot
return to the
charging dock.
There are objects near the
charging dock.
Remove any objects that are closer than 5ft (1.5m)
from the front and 3ft (1m) from either side of
the dock.
The robot is stuck in an area
or tangled with an object.
Pick up the robot and remove any obstructions.
Manually re-connect robot to charging dock.
Wi-Fi network
connection fails.
Network signal is weak.
Try again on stronger network.
Move the Robot closer to the modem.
APP setting is not correct. Follow instructions on page 12-14.
Your device and robot vacuum
cleaner are not connected to
the same Wi-Fi network.
Check your device and robot vacuum cleaner for
correct Wi-Fi connection and make sure they are
connected to the same Wi-Fi network.
You are connected to a 5
GHz Wi-Fi network.
The robot vacuum only supports 2.4 GHz Wi-Fi
networks. See page 13 for instructions on how to
distinguish between a 2.4 GHz and 5 GHz band.
Robot movement
path is abnormal.
Software related issue in the
Robot.
Turn off the robot by holding down the power
button for 3 seconds. Restart the robot by
pressing the power button twice. If problem
persists, call us at 1-877-531-7321 for further
assistance.
TROUBLESHOOTING