User Manual

Before You Call

Solutions to Common Problems:

Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the

problem listed.

Problem Cause / Solution

Entire appliance does not operate. Appliance not connected. Make sure power cord is plugged properly into outlet. Check your

fuse box or breaker box to make sure the circuit is active.

Electrical power outage. Check house lights to be sure. Call your local electric company for

service outage information.

Cooktop Problems

Surface element is too hot or not hot

enough.

Incorrect surface control setting. Adjust power level setting.

Surface element does not heat or

does not heat evenly.

Be sure the correct surface control knob is turned on for the element needed.

Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavyweight

cookware. Flat pans heat better than warped pans. Cookware materials and weight of the

material affect heating. Heavy and medium-weight pans heat evenly. Because lightweight

pans heat unevenly, foods may burn easily.

Drip bowls are pitting or rusting. Foods with acids, such as tomatoes, will cause corrosion if allowed to stand in/on bowls.

When cool, remove and wash drip bowls as soon as possible after a spill.

Normal environment - Houses located along sea coasts are exposed to salt air. Protect bowls

as much as possible from direct exposure to salt air.

Drip bowls have changing or

distorting colors.

Bottom of cookware extends beyond surface element and touches cooktop surface. This can

cause high enough temperatures to discolor drip bowls. DO NOT use cookware of this type.

Pan sizes should match the size of the element. Replacement drip bowls may be purchased

from your appliance dealer.