Owner's Manual

38
TROUBLESHOOTING CHART
PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION
BURNER WILL NOT IGNITE Pilot will not light1.
Thermostat set too low2.
No gas3.
Dirt in the gas lines4.
Pilot line clogged5.
Main burner line clogged6.
Non-functioning thermostat7.
Heater installed in a confined area8.
Flue Damper not functioning9.
See PILOT WILL NOT LIGHT OR 1.
REMAIN LIT
Turn temp. dial to desired temperature2.
Check with gas utility company3.
Notify utility-install trap in gas line4.
Clean, locate source and correct5.
Clean, locate source and correct6.
Replace thermostat7.
Provide fresh air ventilation8.
Cycle power to the water heater off and 9.
on. If problem persists replace the flue
damper
SMELLY WATER 1. Sulfides in the water 1. Replace the anode with a special anode
BURNER FLAME YELLOW-
LAZY
1. Insufficient secondary air
2. Low gas pressure
3. Flue clogged
4. Main burner line clogged
5. Heater installed in a confined area
6. Obstruction in main burner orifice
1. Provide ventilation to water heater
2. Check with gas utility company
3. Clean, locate source and correct
4. Clean, locate source and correct
5. Proper fresh air ventilation
6. Clean or replace orifice
PILOT WILL NOT LIGHT OR
REMAIN LIT
Non-functioning Pilot\Igniter-Flame Sensor1.
The thermal switch tripped2.
Igniter wire connection loose3.
Air in gas line4.
Low gas pressure5.
No gas6.
Dirt in gas lines7.
Cold drafts8.
Thermostat ECO switch open9.
Pilot line or orifice clogged10.
Air for combustion obstructed11.
FV Senor Lockout12.
Flue Damper not functioning13.
See Status Light Code Troubleshooting 1.
Table section
See Pilot Light Troubleshooting Flowchart2.
section
Seat connector firmly in socket3.
Bleed the air from the gas line4.
Check with gas utility company5.
Check with gas utility company6.
Notify utility-install dirt trap in gas line7.
Locate source and correct8.
Replace thermostat9.
Clean, locate source and correct10.
See maintenance section for inspection 11.
and cleaning of flame trap.
Contact a qualified person to reset the 12.
sensor
Cycle power to the water heater off and 13.
on. If problem persists replace the flue
damper
HIGH OPERATION COSTS Thermostat set too high1.
Sediment or lime in tank2.
Water heater too small for job3.
Wrong piping connections4.
Leaking faucets5.
Gas leaks6.
Wasted hot water7.
Long runs of exposed piping8.
Hot water piping in exposed wall9.
Flue Damper seal not functioning10.
Set temperature dial to lower setting1.
Drain/flush-provide water treatment if 2.
needed
Install adequate heater3.
Correct piping-dip tube must be in cold 4.
inlet
Repair faucets5.
Check with utility-repair at once6.
Advise customer7.
Insulate piping8.
Insulate piping9.
Replace the flue damper10.
INSUFFICIENT HOT WATER 1. Thermostat set too low
2. Sediment or lime in tank
3. Water heater too small
4. Wrong piping connections
5. Leaking faucets
6. Wasted hot water
7. Long runs of exposed piping
8. Hot water piping in outside wall
9. Low gas pressure
1. Turn temperature dial to desired setting
2. Drain/flush-provide water treatment if
needed
3. Install adequate heater
4. Correct piping-dip tube must be in cold
inlet
5 Repair faucets
6. Advise customer
7. Insulate piping
8. Insulate piping
9. Check with gas utility company