Manufacturer's Warranty

31
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION
BURNER WILL NOT IGNITE 1. Pilot not lit
2. Thermostat set too low
3. No gas
4. Dirt in the gas lines
5. Pilot line clogged
6. Main burner line clogged
7. Non-functioning thermopile
8. Non-functioning thermostat
9. Heater installed in a confined area
1. Light pilot
2. Turn temp. dial to desired temperature
3. Check with gas utility company
4. Notify utility-install trap in gas line
5. Clean, locate source and correct
6. Clean, locate source and correct
7. Replace thermopile
8. Replace thermostat
9. Provide fresh air ventilation
SMELLY WATER 1. Sulfides in the water 1. Replace the anode with a special anode
BURNER FLAME YELLOW-
LAZY
1. Insufficient secondary air
2. Low gas pressure
3. Flue clogged
4. Main burner line clogged
5. Heater installed in a confined area
6. Obstruction in main burner orifice
1. Provide ventilation to water heater
2. Check with gas utility company
3. Clean, locate source and correct
4. Clean, locate source and correct
5. Proper fresh air ventilation
6. Clean or replace orifice
PILOT WILL NOT LIGHT OR
REMAIN LIT
1. Non-functioning igniter
2. Thermopile connection loose
3. Air in gas line
4. Proper Lighting Sequence not followed.
Gas Control / Temperature Knob was not
held in for sufficient time.
5. Low gas pressure
6. No gas
7. Dirt in gas lines
8. Cold drafts
1. Replace igniter pilot assembly
2. Seat connector firmly in socket
3. Bleed the air from the gas line
4. Do not attempt to relight if the red light is
lit and the pilot flame is not visible through
the view port. Wait until the red light is no
longer lit, then follow lighting instructions
on the water heater.
5. Check with gas utility company
6. Check with gas utility company
7. Notify utility-install dirt trap in gas line
8. Locate source and correct
9. ECO switch open
10. Pilot line or orifice clogged
11. Non-functioning thermopile
12. Air for combustion obstructed
13. Flammable vapors incident, FVIR function
utilized
9. Replace gas control valve/thermostat
10. Clean, locate source and correct
11. Replace thermopile
12. See maintenance section for inspection
and cleaning of flame trap
13. Eliminate flammable vapor source(s),
Call 1-800-4-MY-HOME
®
(1-800-469-4663)
HIGH OPERATION COSTS 1. Thermostat set too high
2. Sediment or lime in tank
3. Water heater too small for job
4. Wrong piping connections
5. Leaking faucets
6. Gas leaks
7. Wasted hot water
8. Long runs of exposed piping
9. Hot water piping in exposed wall
1. Set temperature dial to lower setting
2. Drain/flush-provide water treatment
if needed
3. Install adequate heater
4. Correct piping-dip tube must be in
cold inlet
5. Repair faucets
6. Check with utility-repair at once
7. Advise customer
8. Insulate piping
9. Insulate piping
INSUFFICIENT HOT WATER 1. Thermostat set too low
2. Sediment or lime in tank
3. Water heater too small
4. Wrong piping connections
5. Leaking faucets
6. Wasted hot water
7. Long runs of exposed piping
8. Hot water piping in outside wall
9. Low gas pressure
1. Turn temperature dial to desired setting
2. Drain/flush-provide water treatment if
needed
3. Install adequate heater
4. Correct piping-dip tube must be in cold
inlet
5 Repair faucets
6. Advise customer
7. Insulate piping
8. Insulate piping
9. Check with gas utility company
SLOW HOT WATER
RECOVERY
1. Insufficient secondary air
2. Flue clogged
3. Low gas pressure
4. Improper calibration
5. Thermostat set too low
6. Water heater too small
7. Wrong piping connections
8. Wasted hot water
1. Provide ventilation to water heater. Check
flue way, flue baffle, and burner
2. Clean flue, locate source and correct
3. Check with gas utility company
4. Replace thermostat
5. Turn temperature dial to desired setting
6. Install adequate heater
7. Correct piping-dip tube must be in cold
inlet
8. Advise customer