Use and Care Guide

Troubleshooting Your Water Optimizer

Troubleshooting Your Water Optimizer 18

Below are some simple steps to troubleshoot the most frequent issues our users experience.

If your issue is not listed in this section, or you feel in any way confused, please feel free to

Call us at 1-844-374-6576, or email us at support@drinkpod.com.

Issue #1:

My Water Optimizer is dispensing slowly.

Solution 1: Check to ensure you home’s water line is providing sucient water pressure.

Solution 2: Something may be restrictng water ow. Is a section of tubing pinched? Are all

of the valves between your water source and the Optimizer open as far as they’ll go?

Solution 3: Your lter(s) may need replaced. Filter(s) will slowly become more clogged

by the contaminants they lter out, slowing water ow. The lifespans we list are average,

and may vary greatly for those with abnormaly high contaminants in their water.

Solution 4: If you are using the optional external lter, and have not ascertained whether

or not it is necessary, you can try removing it. Remember, it is only recommended for

scenarios where their are higher than normal levels of large particle contaminants

present, to extend your primary lters lifespan. If such contaminants are not present in

signicant quantities, it will be ineective, and possibly unnecessary.

Solution 5: As a nal solution, if your water source doesn’t require submicron ltration,

you can swap your primary lter with a Polishing Filter (KMFLTEZ4) that can be

purchased separately from the Kenmore website, Drinkpod.com, and select retailers.

In comparison to the primary ULTRA+3 Filter (KMFLTEZ5) that was included with your

Water Optimizer, it trades o submicron ltration capabilities for a higher owrate, and

extended lifespan.

Issue #2:

My lter lifespan seems very short.

Solution 1: Are your lters in the wrong order? Review the order in which you’ve installed

your lters, and ensure they match the correct order shown here, “Filter Details” on

page 6. Instructions for moving and replacing lters can be found here, “Replacing

Your ’s Filters” on page 13.

Solution 2: Filters will slowly become more clogged by the contaminants they lter out,

slowing water ow. The lifespans we list are average, and may vary greatly for those

with abnormaly high contaminants in their water.