Use and Care Guide
Troubleshooting Your Water Optimizer 19
Troubleshooting Your Water Optimizer
Solution 3: If you haven’t already, try attaching the secondary external Particle Filter and
external attachment assembly to your Water Optimizer. It was included to specically
address scenarios a users water source has abnormally high levels of large particle
contaminants, to extend the primary lters lifespan.
Issue #3:
My Water Optimizer isn’t powering on.
Solution 1: Check to make sure GFI (red and black buttons on certain electrical outlets)
has not been tripped. If it has, reset it. If it trips again, you have a short somewhere. We
highly recommend calling a professional electrician.
Solution 2: Check your electrical circuit breaker.
Solution 3: Test your electrical outlet with another device.
Solution 4: Contact support at 1-844-374-6576, or email us at support@drinkpod.
com.
Issue #4:
My Water Optimizer’s Hot Mode won’t dispense.
Solution 1: Check water source line is turned on at source connection and water is owing
into the of Optimizer.
Issue #5:
My Water Optimizer’s Hot Mode isn’t hot.
Please note, this appliance is heating system is preset to a temperature range of
172.4°F - 194°F (78°C -90°C). This temperature is not adjustable.
Solution 1: Flip
Y
Hot Mode Power Switch up to “ON” / “I” position at rear of the
appliance.
Solution 2: Hot tank’s water level may have been drained and exhausted by above
average use, and requires sucient time to replenish.
Issue #6:
My Water Optimizer’s Cold Mode isn’t cold.
Please note, this appliance is cooling system is preset to a temperature range of
34.7°F - 41.9°F (1.5°C - 5.5°C). This temperature is not adjustable.
Solution 1: Flip
X
Cold Mode Power Switch up to “ON” / “I” position at rear of the
appliance.