Use and Care Guide

Troubleshooting Your Water Optimizer

Troubleshooting Your Water Optimizer 20

Solution 2: Cold tank’s water level may have been drained and exhausted by above

average use, and requires sucient time to replenish.

Solution 3: Compressor may have failed or lost the R-134A refrigerant. If compressor

is running continuously and/or feels extremely hot to touch, power o

Cold Mode Power Switch, and contact support at 1-844-374-6576, or support@

drinkpod.com.

Issue #7:

My Dispenser Button Light is ashing.

Solution 1: When your Water Optimizer’s beeping and/or the Dispenser light is blinking, it

means that the Leak Detection Sensor has detected water and shut down the system as

a pre-caution against ooding. This is why we recommend laying a towel down over the

sensor when setting up the unit or changing lters, so as not to get water onto the interior

base.

To clear/reset: Unplug the

110v Power Cord. Check for any leaking water.

If water is actively leaking, shuto your water source valve behind your Optimizer,

then unscrew and remove the exterior panels to identify where the product is leaking.

In almost all scenarios, it will be one of the internal ttings that was loosened during

shipping. Firmly reattach the leaking tting, then turn on the source valve, and check to

ensure all leaking has ceased. Once you’ve resolved all leaks, reattach exterior panels.

Now, rotate and slide the Optimizer so that the rear left corner is extruding our over the

counter. Insert a small at head screwdriver into the small slot in between the bottom

panel and the

Leak Detection Sensor tray. Pull gently backwards (towards the

left of the appliance) while applying upwards pressure, to pop out the sensor tray. Lift

out the Leak Detection Sensor (looks like a circuit board). Dry it thoroughly, and then

dry out the entire cavity. Re-plug the unit to power to reset the program. Reinstall the

Leak Detection Sensor and tray. Good to go!

Issue #8:

My Water Optimizer is leaking water.

Solution 1: Follow the leak to its source. There may be a section of tubing that has a loose

connection that requires reattaching. Check by pushing tube inwards till it stops, then

pulling outward (if Quick Connect/has sleeve) to ensure it is properly gripping.

Solution 2: Check for disconnected tubing or water line or lter connection throughout unit.