Use and Care Manual

34
Troubleshooting – Electronic Ignition
Problem Possible Cause Check Item Prevention/Solution
SECTION I
No sparks appear
at any electrodes
when control knob
are turned to HI: no
noise can be heard
from the spark
module.
• The battery is not
installed properly.
• Dead battery.
• The wire assembly is
not installed
properly.
• Faulty spark module.
• Check that the battery has
the positive side facing the
outside.
• Has the battery been used
previously?
• Check to ensure the threads
are properly engaged.
• If no sparks are generated
with the new battery and
the wires are connected
properly, the module is
faulty.
• Install the battery, making sure that the positive
end is facing outward, and the negative end is
facing inward.
• Replace the battery with a new AA-size alkaline
battery.
• Unscrew the ignition module assembly and be
sure that all the wires are installed properly
before reinstalling the ignition module assembly.
• Replace the ignition module assembly by calling
customer service at 1-888-287-0735.
SECTION II
No sparks appear
at any electrodes
when control knob is
turned to HI; noise
can be heard from
the spark module.
• The Electrodes are
not connected
properly.
• Are the electrodes tightly
connected?
• Remove and reconnect all electrode wires from
the module sockets.
SECTION III
Sparks are present
but not at all
electrodes and/or
not at full strength.
• The electrodes are
not connected
properly.
• Electrical arc
between the output
wires and burner
tube.
• Weak battery.
• Electrodes are wet.
• The electrode(s) are
cracked or broken;
sparks appear where
cracked.
• Are the electrodes tightly
connected?
• If possible, observe grill a in
dark location. Operate the
ignition system and look for
arcing between the output
wires and burner tube.
• All sparks are present but
have a weak or slow rate.
• Has moisture accumulated
on the electrode and/or in
burner ports?
• Inspect the electrodes for
cracks.
• Remove and reconnect all electrode wires from
the module sockets.
• If sparks are seen in places other than the burner
tube area, the wire insulation may be damaged.
Replace wires.
• Replace the battery with a new AA-size alkaline
battery.
• Use a paper towel to remove any moisture.
• Replace the cracked or broken electrodes by
calling customer service at 1-888-287-0735.
SECTION IV
Grill is not getting
hot and is only
reaching 250 – 300
degrees
• This typically occurs
when you turn on
your control knobs
before you turn on
the LP tank valve. If
so, this will activate
the gas regulator
safety device, the
grill will only reach
temperatures
between 250 and
300F even with all
burners on the high
setting.
• Are the regulator on and
tight?
• Make sure the regulator is
connected properly to the
tank, and control knobs are
all in the off position.
• Open the grill lid.
• Turn off all knobs on the control panel.
• Turn off the tank knob.
• Disconnect the regulator from the LP tank. Wait
30 seconds.
• Reconnect the regulator to the LP tank.
• Slowly open the LP tank knob all the way. Do not
put excessive force on the valve when in the fully
open position to avoid damaging the valve.
• Turn on the appropriate control knob and light
the grill per the lighting instructions on page 9.