User Manual

ENGLISH
41
Troubleshooting
Symptom Remedy
Bluetooth®
No Bluetooth device is
detected.
• Search from the Bluetooth device again.
• Reset the unit. (Page 4)
Bluetooth pairing cannot
be made.
• Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. (Page 18)
Echo or noise is
heard during a phone
conversation.
• Adjust the microphone unit’s position. (Page 17)
• Check the [ECHO CANCEL] setting. (Page 19)
Phone sound quality is
poor.
• Reduce the distance between the unit and the Bluetooth
device.
• Move the car to a place where you can get a better signal
reception.
Voice calling method is not
successful.
• Use voice calling method in a more quiet environment.
• Reduce the distance from the microphone when you speak
the name.
• Make sure the same voice as the registered voice tag is
used.
Sound is being interrupted
or skipped during playback
of a Bluetooth audio player.
• Reduce the distance between the unit and the Bluetooth
audio player.
• Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to the
unit.
The connected Bluetooth
audio player cannot be
controlled.
• Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
“NOT SUPPORT” The connected phone does not support Voice Recognition
feature or phonebook transfer.
Symptom Remedy
Bluetooth®
“NO ENTRY”/“NO PAIR” There is no registered device connected/found via
Bluetooth.
“ERROR” Try the operation again. If “ERROR” appears again, check if
the device supports the function you have tried.
“NO INFO”/“NO DATA” Bluetooth device cannot get the contact information.
“HF ERROR XX”/
“BT ERROR”
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
“SWITCHING NG” The connected phones might not support phone switching
feature.
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Delete the unused registered Bluetooth device from the
unit. (Page 21)
AMAZON ALEXA
No response from Alexa
after the voice input.
Amazon cloud was unable to analyze the voice input.
Wrong response from
Alexa.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 24)
“DISCONNECTED” Be sure to connect your smartphone to the unit via
Bluetooth. (Page 18)
Not able to connect or
reconnect to Alexa mobile
application.
• Be sure the audio device is connected via Bluetooth. Select
the audio device from [AUDIO SELECT] in [BT MODE].
(Page 21)
• Perform the one-time setup process again. See “Setup for
the first time” on page 23.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure ALEXA source or iPod BT source
is selected.