Owner's Manual

28
TROUBLESHOOTING
Symptom Remedy
General
Sound cannot be heard.
Adjust the volume to the optimum level.
Check the cords and connections.
“MISWIRING CHECK WIRING
THEN PWR ON” appears.
Turn the power off, then check to be sure the
terminals of the speaker wires are insulated
properly. Turn the power on again.
“PROTECTING SEND SERVICE”
appears.
Send the unit to the nearest service center.
Sound cannot be heard.
The unit does not turn on.
Information shown on the
display is incorrect.
Clean the connectors.
( 30)
The unit does not work at all. Reset the unit.
( 3)
(For )
“SET ERROR”/“DEL ERROR”
Setting/deleting the remote control ID is
unsuccessful. Turn the power off, then turn on the
power and perform the operation again.
( 5)
HD Radio/
Radio
Radio reception is poor.
Static noise while listening
to the radio.
Connect the antenna firmly.
USB/iPod
“READING” keeps flashing. Do not use too many hierarchical levels or folders.
Elapsed playing time is not
correct.
This is caused by how the tracks are recorded.
“LOADING” appears when
you enter search mode by
pressing
.
This unit is still preparing the iPod/iPhone music
list. It may take some time to load, try again later.
Correct characters are not
displayed (e.g. album name).
This unit can only display uppercase letters,
numbers, and a limited number of symbols.
Depending on the display language you have
selected
( 5)
, some characters may not be
displayed correctly.
Symptom Remedy
USB/iPod
“NA FILE” Make sure the media contains supported audio files.
( 30)
“READ ERROR” Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
“NO DEVICE” Connect a USB device, and change the source to USB again.
“COPY PRO” A copy-protected file is played.
“UNSUPPORTED DEVICE”
appears.
Check whether the connected device is compatible with
this unit and ensure the file systems are in supported
formats.
( 30)
Reattach the device.
“UNRESPONSIVE DEVICE”
appears.
Make sure the device is not malfunction and reattach the
device.
“USB HUB IS NOT
SUPPORTED” appears.
This unit cannot support a USB device connected via a USB
hub.
“NO MUSIC” Connect a USB device that contains playable audio files.
“iPod ERROR”
Reconnect the iPod.
Reset the iPod.
ANDROID
Sound cannot be heard
during playback.
Sound output only
from the Android
device.
Reconnect the Android device.
If in
[HAND MODE]
, launch any media player application
on the Android device and start playback.
If in
[HAND MODE]
, relaunch the current media player
application or use another media player application.
Restart the Android device.
If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit.
( 31)
Cannot playback at
[
BROWSE MODE
].
Make sure KENWOOD MUSIC PLAY APP is installed on the
Android device.
( 9)
Reconnect the Android device and select the appropriate
control mode.
If this does not solve the problem, the connected Android
device does not support
[BROWSE MODE]
.
( 31)
ENGLISH
JS_KWD_KMM_BT518HD_KN_EN_5.indd 28 11/3/2016 2:08:54 PM