User Manual

ENGLISH
Aurora Series: Appendix
78
DVR User’s Manual
Appendix
Troubleshoong
If you experience any problems in using the DVR, try the following soluons to these common problems before calling
for service. If problems persist, contact the customer service in your area.
Queson: The DVR does not turn on and the indicators are not lit.
Answer:
• Check if the power adapter is properly connected.
• Plug the power cord to another power outlet, the current outlet may be damaged.
• The power cord may be damaged, contact the dealer to purchase a new one.
Queson: Some channels have no video signal.
Answer:
• Check if the camera is properly connected.
• Check if the camera is supplied with power.
• Set the correct video format used in your country (NTSC/PAL). See “System Setup” on page 33.
• The camera cable may be damaged, replace with a new one.
Queson: I have changed the administrator password but I cannot remember it.
Answer:
• To obtain the factory default password, contact your retailer or directly send an email to KGUARD at
[e-mail].
Queson: The remote control is not working.
Answer:
• Make sure nothing is blocking the remote control and the DVR sensor. Aim the remote control at a proper
distance.
• Check the remote control baeries.
Queson: I cannot control the PTZ camera.
Answer:
• Make sure the protocol, baud rate, address code and other sengs on the camera match the sengs you have
congured on the DVR. See “PTZ Setup” on page 55.
• Check if the cables are properly connected.
Queson: I am geng too many email alerts.
Answer:
• Check if the Sending Interval seng for the email alerts. See “E-mail” on page 52.
• If the DVR keep reporng errors such as Video Loss or HDD error, check if the camera is properly connected or
other hardware conguraons.
Queson: I cannot access the web client.
Answer:
• Check if the network cable is properly connected to the DVR.
• Check if the network sengs are properly congured. See “LAN” on page 49.
• Ensure that you have Internet Explorer 6 or above.
Queson: The buzzer keeps on sounding.
Answer:
• Check the alarm sengs. Moon Detecon or Video Loss may be detected. Check the HDD capacity and the
video connecons, which may be triggering the alarm.