User Manual

ENGLISH
Chapter 7: Troubleshoong & FAQ
110
DVR User’s Manual
Chapter 7: Troubleshoong & FAQ
7.1 Troubleshoong
If you experience any problems in using the DVR, try the following soluons to these common problems before calling
for service. If problems persist, contact the customer service in your area.
Problem Possible Soluon
The DVR does not turn on
and the indicators are not lit.
• Check if the power adapter is properly connected.
• Plug the power cord to another power outlet, the current outlet may be
damaged.
• The power cord may be damaged, contact the dealer to purchase a new one.
Some channels have no video
signal.
• Check if the camera is properly connected.
• Check if the camera is supplied with power.
• Set the correct video format used in your country (NTSC/PAL). See “4.7
System Sengs” on page 65.
• The camera cable may be damaged, replace with a new one.
An “H” is displayed on the
screen and the DVR cannot
detect the HDD.
• Check if the HDD data and power cables are properly connected.
• For new HDDs, format the HDD rst. See “Formang HDD” on page 60.
• If all the above procedures do not work, contact Customer Service for
further support.
I have changed the
administrator password but I
cannot remember it.
• To obtain the factory default password, contact your retailer or directly send
an email to KGUARD at [e-mail].
The remote control is not
working but the front panel
buons are.
• Make sure nothing is blocking the remote control and the DVR sensor. Aim
the remote control at a proper distance.
• Check the remote control baeries.
I cannot control the PTZ
camera.
• Make sure the protocol, baud rate, address code and other sengs on the
camera match the sengs you have congured on the DVR. See “4.6.2 PTZ
Setup” on page 61.
• Check if the cables are properly connected.
The buzzer keeps on
sounding.
• Check the alarm sengs. Moon detecon may be detected. Check the HDD
capacity and the video connecons, which may be triggering the alarm.
• Disable buzzer on the DVR sengs. See “4.5 Seng Alarms” on page 57.
I cannot nd the PTZ Control
menu.
• The DVR may be on Cruise mode, disable stop cruise mode rst. See “3.6.4
Pop-up Menu” on page 31.
I connected an external
storage device to the DVR but
it cannot be recognized.
• The external storage device may not be compable with the DVR. Try
connecng other storage devices. See the Support Manual in the enclosed
CD.
I cannot access the web
client.
• Check if the network cable is properly connected to the DVR.
• Check if the network sengs are properly congured. See”4.4 Seng the
Network” on page 52.
• Ensure that you have Internet Explorer 6 or above.