User Manual

ENGLISH
Easy Link PRO Series: Appendix
DVR User’s Manual
101
Appendix
Troubleshoong
If you experience any problems in using the DVR, try the following soluons to these common problems before calling
for service. If problems persist, contact the customer service in your area.
Queson: The DVR does not turn on and the indicators are not lit.
Answer:
• Check if the power adapter (12V/2A) is properly connected.
• Plug the power cord to another power outlet, the current outlet may be damaged.
• The power cord may be damaged, contact the dealer to purchase a new one.
Queson: Some channels have no video signal.
Answer:
• Check if the camera is properly connected.
• The camera cable may be damaged, replace with a new one.
• Check if the camera is supplied with power.
Queson: I have changed the administrator password but I cannot remember it.
Answer:
• To obtain the factory default password, contact your retailer or directly send an email to KGUARD at
[e-mail].
Queson: The remote control is not working.
Answer:
• Make sure nothing is blocking the remote control and the DVR sensor. Aim the remote control at a proper
distance.
• Check the remote control baeries.
Queson: The DVR does not connect to my Dropbox account or Google Drive.
Answer:
Dropbox and Google Drive:
• Make sure you have installed a hard drive in the DVR (see “Step 2: Install the Hard Disk Drive (HDD)” on page
8), formaed the hard drive (see “Device: HDD” on page 78).
• Make sure your DVR has an access to the Internet (WAN port is connected) and Network sengs on DVR are completed. See
“Network: Network” on page 69.
• Check that the Cloud Storage funcon is enabled. See “Using Cloud Storage” on page 43.
• Reboot your DVR. See “Advanced: Maintain” on page 88.
• Make sure you have enabled the sending photos and/or videos funcon.
• Make sure the channels where you want to upload photos and/or videos are properly congured.
Dropbox:
• Make sure your have responded to the DVR’s acvaon e-mail within 3 minutes. If more me has passed, click
Acvate Cloud buon again in DVR’s Main Menu to resend the acvaon e-mail. See “Using Cloud Storage” on page 43.
• Make sure the Receiver Email is correct. See “Using Cloud Storage” on page 43.
• If you have congured Advanced e-mail sengs, make sure the SMTP server name, port, SSL condion are
configured correctly and the sender e-mail address and password are typed in correctly. See “Using Cloud Storage” on page 43.