Warranty

Improper Anchoring, Strong Winds, Rain, Snow, or Ice
King Canopy/ PIC America, LTD. does not guarantee these canopies under strong
weather conditions (including snow and ice) under any circumstances. These canopies
are designed to protect against damages cause by sun, light rain, tree sap, birds, etc. They
are not designed to hold roof loads that accompany snow, ice, or heavy rains. If your
canopy is not anchored securely, strong winds can lift it and cause damage if it is blown
over and/or away. Canopies make excellent kites. If your canopy is anchored incorrectly
and is blown away, we will not send any free replacement parts for damages. If you
know strong weather is predicted, remove the cover or take down the unit completely.
The cover is designed to be quickly and easily removed.
Non- Warranty Replacement Parts
If your warranty expires and you need replacement parts and they cannot be found on
www.kingcanopy.com, please contact us at 1-800-800-6296. We stock replacement parts
for most of our products. Our customer service department will be pleased to assist you
in any way possible.
Certain regions of the country are extremely harsh on canopy covers. Normal wear and
tear is not covered under warranty, and should be expected.
In order to receive a discounted or free replacement part, you may be asked to return the
part, freight prepaid, to our warehouse for inspection before we will send a replacement.
You must, in all cases, provide a copy of your receipt showing the date of purchase,
model number and price.
Customer Service:
8:00 AM – 5:00 PM EST, Monday- Friday
1-800-800-6296 or 1-919-552-2977 or you can fax us at: 1-919-552-5069