Warranty

Customer Service
8:00AM - 5:00PM EST | Monday - Friday
1.919.552.2977 | Toll Free - 1.800.800.6296
Fax - 1.919.552.5069
WARRANTY INFO
Missing/Defective Parts
We try our best to eliminate any defective parts that are
shipped with our products. Carefully inspect all packages
upon arrival and report any missing or defective items
upon receipt. Any discrepancies must be reported to King
Canopy within 30 days of purchase. Please be sure to take
a few minutes to match all items in the box to the items
on the product manual. If there should be any missing or
defective items, we will ship them free of charge. You will
need to ll out a warranty claim form and e-mail, fax, or mail
it in along with a proof of purchase showing the date of
purchase. Your replacement will be shipped free of charge
by ground shipping. Next day or express shipping will
require freight collect and paid for by you. Damages from
improper anchoring, strong winds, snow, ice, or rain are not
considered defects.
1 Year Limited Warranty
All of our canopy components feature a 1-year limited
warranty (90 day-limited on Value King Brand items) and
are warranted to be free from defects in material and
workmanship during this time frame. You must ll out our
warranty claim form and provide your proof of purchase
receipt. This does not pertain to any missing or defective
parts in 30 day inspection period.
Defective Returns
If you receive a product that is defective and you wish to
return it, please contact our customer service department
to receive a return authorization number. All items will be
passed through quality control before issuing a credit. You
will be contacted upon receipt of your returned merchandise
and notied whether your return is accepted or not. If not,
you will have the option to receive the product back at your
expense.
Improper Anchoring, Strong Winds, Rain, Snow, Ice
If your warranty expires and you need replacement
parts & they can’t be found on www.kingcanopy.
com, please contact us at 1.800.800.6296. We stock
King Canopy/ PIC America, LTD. does not guarantee these
canopies under strong weather conditions (including snow &
ice) under any circumstances. These canopies are designed
to protect against damages caused by sun, light rain, tree
sap, birds, etc. they are not designed to hold roof loads
that accompany snow, ice, or heavy rains. If your canopy is
anchored incorrectly and is blown away, we will not send
any free replacement parts for damages. If you know strong
weather is predicted- remove the cover or take down the
unit completely. The cover is designed to be quickly and
easily removed.
Non-Warranty Replacement Parts
All returns will require a return authorization number
(RA). To obtain an RA, please contact our customer
service department at 800.800.6296. All returns must
be submitted after 30 days of purchase date, located on
receipt. Any returns summited after 30 days without an
RA number will not be accepted. Credit will be issued
upon receipt of product and inspected for damages or
excessive wear and tear. The full amount of the product
will be credited in the form of original payment minus a
25% restocking fee and shipping and handling.
Return Policy
[e-mail]
Safety & Care Information
Always use your best judgment.
Do NOT use canopy as a permanent cover.
Temporary use ONLY. Damages due to weather
conditions are not warranted.
Do NOT set up on a steep incline.
Never set up in windy, rainy, or snowy conditions.
Canopy is not intended to serve as protection from
such conditions. Use for shade only. Disassemble and
properly store your canopy after each use.
Do not let snow or rain accumulate on top.
Always use an anchoring system.
Keep your canopy away from all re sources.
Do NOT machine wash your top. Mild soap & water
with a brush while the canopy is open without the legs
extended. Do NOT use harsh detergents or abrasives.
replacement parts for most of our products. Our
customer service department will be pleased to assist
you in any way possible.
Certain regions of the country are extremely harsh on
canopy covers. Normal wear & tear is not covered under
warranty, and should be expected.
In order to receive a discounted or free replacement
part, you may be asked to return the part, freight,
prepaid, to our warehouse for inspection before we
will send a replacement. You must, in all cases, provide
a copy of your receipt showing the date of purchase,
model number and price.
Do NOT put away your Instant Canopy while wet or
damp. This promotes mildew. Store DRY.
For best results in keeping your top clean and avoiding
small tears, it is recommended that top be removed
and stored in carry bag after each use.
Never leave your canopy unattended!
WARNING: Keep all ame & heat sources away from
this tent fabric. This tent is made with fabric that meets
CPAI-84 Section 6 & NFPA 701 specications for ame
resistance. It is NOT re proof. The fabric will burn if left
in continuous contact with any ame source.