Warranty

King Canopy
1730 Five Points Lane
Fuquay Varina, NC 27526
800-800-6296
Warranty Info
Missing/Defective Parts
We try our best to eliminate any defective parts that are shipped with our products.
Carefully inspect all packages upon arrival and report any missing or defective items
upon receipt. Any discrepancies must be reported to King Canopy within 30 days of
purchase. Please be sure to take a few minutes to match all items in the box to the items
on the product manual. If there should be any missing or defective items, we will ship
them free of charge. You will need to fill out a warranty claim form and e-mail, fax, or
mail it in along with a proof of purchase showing date of purchase. Your replacement
will be shipped free of charge by ground shipping. Next day or express shipping will
require freight collect and paid for by you. Damages from improper anchoring, strong
winds, snow, ice or rain are not considered defects.
1 Year Limited Warranty
All of our canopy components feature a 1-year limited warranty (90 day-limited on Value
King Brand items) and are warranted to be free from defects in material and
workmanship during this time frame. You must fill out our warranty claim form and
provide your proof of purchase receipt. This does not pertain to any missing or defective
parts in the 30 day inspection period.
Defective Returns
If you receive a product that is defective and wish to return it, please contact our
customer service department to receive a return authorization number. All items will be
passed through quality control before issuing a credit. You will be contacted upon
receipt of your returned merchandise and notified whether your return is accepted or not.
If not, you will have the option to receive the product back at your expense.