User Manual

Page 21
Symptom/Message Possible Cause Troubleshooting
My remote is not working. Your batteries may need to be
replaced.
Your remote is not currently paired
with your receiver.
Remote is in wrong mode.
1) Check to make sure the batteries are properly
inserted in your remote. If the SAT button on
top of the remote does not light up when you
press it, replace the batteries.
2) Set up your remote control:
• Press the “SYSTEM INFO” button on the
front panel of your receiver. The “System
Info” screen displays.
• Press and release the SAT button on your
remote control.
• Press and release the RECORD button. You
may see the remote address change on the
screen.
• Press and release the SELECT button on
your remote to continue.
Channel Signal Loss - 004 DISH Tailgater has not tracked to the
appropriate orbital slot upon channel
change.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
No Program Guide - 023 Your receiver has not yet acquired
signal required to allow access to
the electronic program guide.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
All Satellites Not Found - 150 Obstructions to the DISH Tailgater’s
view of the southern sky, such as
tree branches, severe rain, etc.
Your physical location may be
outside the footprint of the desired
orbital slot.
1) Make sure nothing is blocking the DISH
Tailgater’s view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
Sporting Event Blackout -
744
Blackout patterns are applied based
on the physical address on your
account. Events outside the area
surrounding your physical address
may not be available.
N/A