User Manual

Page 22
Symptom/Message Possible Cause Troubleshooting
Over-the-Air Antenna
Channels Missing - Error 739
The quality of reception and number
of channels available depends on,
among other things, the over-the-
air antenna’s placement and your
location.
Weather conditions may interfere
with channel reception.
You are in a new location and have
not scanned for channels.
ViP211z receivers do not have an
over-the-air tuner built in.
1) Check that the wiring between your DISH
receiver and your over-the-air antenna is
congured properly.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Scan again for over-the-air antenna channels
to your receiver:
• Using the DISH remote, press MENU then
6-8 to access the local channels screen.
• Select “Scan Locals.”
DISH sells a separate over-the-air tuner.
(DISH part number DISH-OTATUNER)
Outside of Viewing Area
- 120
Local channels may not be available
if your receiver is not physically
located at or near the address listed
on your DISH account.
N/A
Local Channels Interrupted
- 536
Local channels may not be available
if your receiver is not physically
located at or near the address listed
on your DISH account.
N/A
Missing Channels. The electronic program guide may
not be set to “My Channels.”
You may not have the orbital
slots required to view the missing
television programming.
1) Press the GUIDE button on your remote twice
to display the “Favorites List Options” menu.
Select “My Channels” using the arrow buttons
on your remote.
2) Conrm that you subscribe to the missing
channel by using dish.com/mychannels.
3) Perform a check switch test:
• Using your DISH remote, press MENU then
6-1-1. Highlight the Check Switch Button
then press SELECT.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
4) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
Local Channels Missing. Local channels may not be available
if your receiver is not physically
located at or near the address listed
on your DISH account.
N/A