User Manual

Page 23
Symptom/Message Possible Cause Troubleshooting
Guide Information Not
Available.
Your receiver was not powered off at
night to receive the nightly electronic
program guide updates.
Your receiver has not yet acquired
signal needed to gain access to the
electronic program guide.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
Guide Time is Incorrect. The guide time may be incorrect
if your receiver is not physically
located at the address listed on your
DISH account.
The guide time will be incorrect if
you are using the DISH Tailgater in
an area with a different time zone
than the address listed on your DISH
account.
N/A
Video Pixels / Audio Pops. Obstructions to the DISH Tailgater’s
view of the southern sky, such as
tree branches, severe rain, etc.
Your receiver’s signal is low.
1) Make sure nothing is blocking the DISH
Tailgater’s view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Check that the coax cable between your
receiver and the DISH Tailgater is connected
properly.
Programming Not Authorized
- 005/013/014
You may not be subscribed to the
channels you are trying to view.
Your receiver has been unplugged
or not connected to signal for a
signicant period of time.
1) Conrm that you subscribe to this channel by
using dish.com/mychannels.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Call 800-333-DISH (3474), select TECH and
then mention you need RV Tech Support.
When prompted by the audio menu, enter the
error number using your phone keypad and
an activation command will be sent to your
receiver.