VQ4500 TROUBLESHOOTING GUIDE For VQ4500 KING® Tailgater® HDTV System 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.
NOTE: For more detailed installation information, please refer to the VQ4500 Owner’s Manual available on our website at www.kingconnect.com. TABLE OF CONTENTS Section Contents Page 1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3. CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 1 INTRODUCTION The KING Service Department is dedicated to providing its dealers and customers with the highest possible level of satisfaction and service. The satellite TV market is expanding and changing. The KING Service Department stays up to date with the latest information to assist you in keeping troubleshooting and repair time to a minimum.
Section 2 WARRANTY INFORMATION Every VQ4500 Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty from the date of original purchase. This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply where: • The product has been abused, misused, improperly installed or improperly maintained. • Repairs have been made or attempted by others that are not certified by KING to do such repairs.
Section 3 Page 4 CONNECTIONS
Section 4 BLOCK TIMES REPLACEMENT PROCEDURE TIME IN MINUTES Actuator Unit 30 LNB 30 Elevation Motor* 30 Azimuth Motor / Potentiometer* 30 Main Circuit Board / Tilt Board* 30 *NOTE: See sections 11-13 for detailed instructions.
Section 5 KING TAILGATER OPERATION FOR NEW RECEIVERS, YOU MUST FOLLOW THE FIRST TIME SETUP PROCEDURE STARTING BELOW. AFTER THIS FIRST TIME PROCEDURE, YOU CAN USE “STANDARD KING TAILGATER OPERATION” STARTING ON PAGE 10. FIRST TIME KING TAILGATER OPERATION WITH NEW RECEIVER MAKE SURE TO INSTALL THE BATTERIES IN THE RECEIVER’S REMOTE CONTROL (INCLUDED WITH REMOTE CONTROL). 1. With all equipment properly connected and turned on, point your receiver’s remote at the front of the receiver and press SAT.
IN STEPS 2-6, DO NOT BLOCK THE KING TAILGATER’S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME! NOTE: Even you can block signal if you are standing too close to the antenna unit. IMPORTANT! If you move the antenna unit any time during or after the scan, you will have to repeat steps 2-6. 2. Use the arrow buttons on your remote to highlight the letter group that includes the first letter of the state you are currently in. Press SELECT. 3.
The receiver will download software for the KING Tailgater. This step may take 20-25 minutes. 5. The receiver will reset and the Mobile Antenna Setup Screen will appear. Repeat steps 2-4 to start a second scan. The unit will scan a second time.
When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete. 6. After your receiver has acquired the signal, it is ready to be activated. To activate service call 1-800-963-DISH (3474). After your receiver is activated, the electronic program guide will download. This may take up to 10 minutes to complete (potentially longer if an external hard drive is connected). This completes the setup for new receivers.
STANDARD KING TAILGATER OPERATION IF THE RECEIVER IS NEW AND UNACTIVATED, YOU MUST COMPLETE THE STEPS ON PAGES 6-9 FIRST! When all equipment is properly connected and turned on, the Mobile Antenna Setup screen will display. (It may take up to two minutes to display.) Note: If the Mobile Antenna Setup screen does not display, press MENU, 6, 1, 1 on your remote. Highlight the “Check Switch” button then press SELECT on your remote.
2. Highlight the state you are currently in from the state menu. Press SELECT. 3. Verify “Scan” is highlighted. Press SELECT. The scan will begin and may take up to several minutes to complete. This screen will display during the scan. 4. When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete.
5. After your receiver has acquired the signal, the electronic program guide will download. This may take up to 10 minutes to complete (potentially longer if an external hard drive is connected). If your receiver has not been used for awhile the 013 error message may appear. Call 1-800-333-DISH (3474) and follow the prompts to reauthorize your receiver. Note that if channel 101 appears, scroll channel up or down to make sure 013 error message does not appear.
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Section 6 SECOND RECEIVER OPERATION INITIAL SETUP FOR SECOND RECEIVER 1. With the antenna locked on the satellite and the second receiver connected to the antenna unit’s AUX port coax, use your DISH remote control and press MENU, 6, 1, 1 to display the Point Dish screen. Antenna locked on and receiver connected! Receiver sold separately. 2. Use the arrow buttons on the remote to highlight “Check Switch.” Press SELECT on your remote. 3. Verify “SuperDISH”and “Alternate” are not selected.
DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER After completing the steps on the previous page, reset the second receiver by pressing the POWER button on the front panel for 10 seconds. The TV picture will go away and should reappear within two minutes. The receiver will then download the program guide to show only the channels available on the current satellite as determined by the channel selected on the main receiver. Downloading the new program guide can take up to five minutes to complete.
Section 7 Symptom/Message Complete Signal Loss - 015 TROUBLESHOOTING Possible Cause Obstructions to the antenna’s view of the southern sky, such as tree branches, severe rain, etc. Coax cable not connected properly between your receiver and the antenna unit. You have selected a local channel but are outside of its spot beam area. No Satellites Found - 151 Obstructions to the antenna’s view of the southern sky, such as tree branches, severe rain, etc.
Symptom/Message Possible Cause Troubleshooting Channel Signal Loss - 004 Antenna has not tracked to the appropriate orbital slot upon channel change. No Program Guide - 023 Your receiver has not yet 1) Unplug the power cord of your receiver for 10 acquired signal required to allow seconds and plug it back in. It may take up to 5 access to the electronic program minutes for your receiver to power back on. guide. 2) On the Portable Antenna Setup Screen: • Verify the correct state is selected.
Symptom/Message Possible Cause Troubleshooting Over-the-Air Antenna Channels Missing - Error 739 The quality of reception and number of over-the-air (OTA) channels available depends on, among other things, the type and positioning of your OTA antenna. 1) Check that the wiring between your DISH receiver and your over-the-air antenna is configured properly. 2) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.
Symptom/Message Possible Cause Troubleshooting Guide Information Not Available Your receiver was not powered off at night to receive the nightly electronic program guide updates. 1) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on. 2) On the Portable Antenna Setup Screen: • Verify the correct state is selected. Your receiver has not yet • Highlight “Scan” then press SELECT.
Section 8 Page 20 CONNECTION DIAGRAM FOR FLOWCHART
Section 9 VQ4500 FLOWCHART Page 21
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Section 10 DEFINITION OF TERMS SIGNAL STRENGTH: Intensity of signal received from the satellite. “DIRECT LINE OF SIGHT” An unobstructed path from the satellite to the antenna. Any tall objects such as poles, trees, buildings, mountains, even people standing close to the antenna unit, can block the signal from reaching the dish. AZIMUTH: Circular rotation around the vehicle. Using the clock as a reference, the front of the vehicle is 12:00 and the rear is 6:00.
Section 11 REPLACE ELEVATION MOTOR Page 25
Section 12 Page 26 REPLACE AZIMUTH MOTOR AND POT ASSEMBLY
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Section 13 Page 28 REPLACE MAIN AND TILT CIRCUIT BOARDS
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NOTES: Page 31
NOTES: Page 32
Simply better, by design.™ 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.
