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Troubleshooting

General SSD FAQs

My new SSD is not being seen by the BIOS in my 2008 or older computer. My older SATA

drive is seen in the same port. Why?

Our SATA III (6Gbit/s) SSDs are tested to be backwards compatible to SATA II (3Gbit/s). They

are not designed or tested to be backwards compatible with SATA I ports (1.5Gbit/s). Most

systems made before 2008 used SATA I ports. Our SSDs will likely not work in these systems.

FAQ: KSD-022714-LSI-03

What is S.M.A.R.T. and do the SSDNow drives support it?

Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) is a built-in monitoring

capability in hard drives and SSDs. It can allow users to monitor the health of a device. It does

this through monitoring software designed specifically for the S.M.A.R.T. feature. All of our

SSDNow drives support S.M.A.R.T.

FAQ: KSD-011411-GEN-10

Will the SSD experience a performance decrease? If so, is there a way to reset the drive to a

factory default?

Performance decrease has been reported on some of the SSDNow drives. If you have an older

SSD drive that does not have effective Garbage Collection, SSD drive performance will drop

over time.This is due to the way the system overwrites data that has been flagged for deletion.

Try using the Secure Erase tool like HDDErase to wipe the drive and restore it to original

condition.

FAQ: KSD-011411-GEN-12

When I connect my SSD as a secondary drive, it is seen as new hardware but I cannot see it as a

usable drive. How can I resolve this?

Open the control panel, open administrative tools and then open computer management. Click on

Disk Management and see if the SSD drive is seen in the right window pane. If it is, right click

on where it is labeled as disk 1, disk 2, etc and select "Initialize disk" (this may come up

automatically when you go to Disk Management).

In XP, right click on the area to the right of that and choose "New Partition". Then choose

"Primary Partition" in the partition wizard. Continue with the wizard by choosing the size, drive

letter and formatting of the partition.

In Windows Vista and 7, right click on the area to the right of the disk label and choose "New

Simple Volume". Continue with the wizard by choosing the size, drive letter and formatting of

the partition.

Summary of content (5 pages)

PAGE 1
Troubleshooting General SSD FAQs My new SSD is not being seen by the BIOS in my 2008 or older computer. My older SATA drive is seen in the same port. Why? Our SATA III (6Gbit/s) SSDs are tested to be backwards compatible to SATA II (3Gbit/s). They are not designed or tested to be backwards compatible with SATA I ports (1.5Gbit/s). Most systems made before 2008 used SATA I ports. Our SSDs will likely not work in these systems. FAQ: KSD-022714-LSI-03 What is S.M.A.R.T.
PAGE 2
In MacOS, a "disk insertion" window will appear. Click on the "initialize" button. This will take you to the disk utility. Select the Kingston drive from the list of drives on the left side of the Window. From the actions available, choose partition. For the "Volume Scheme", choose "1 partition". For the format, choose MacOS extended for a permanent drive. Choose ExFAT for an external drive (available on MacOS 10.6.6 and above). Click Apply.
PAGE 3
To enable the TRIM command,type the following and press enter in the Elevated command: fsutil behavior set disabledeletenotify 0 To disable the TRIM command,type the following and press enter in the Elevated command: fsutil behavior set disabledeletenotify 1 FAQ: KSD-072211-GEN-18 What is TRIM and Garbage Collection? How are they related? Will TRIM work in XP, Vista or Linux? Over time, most of the storage locations on an SSD get written to.
PAGE 4
Thus the WEI does not measure performance of a system, but merely the relative hardware capabilities when running Windows 7. An article about the WEI can be found here: http://blogs.msdn.com/b/e7/archive/2009/01/19/engineering-the-windows-7-windowsexperience-index.aspx In Vista, the WEI scores ranged from 1.0 to 5.9. In Windows 7, the range has been extended upward to 7.9. FAQ: KSD-011411-GEN-08 When I try to install Windows 7 from my installation disk, it will not detect the new SSD.
PAGE 5
Then press RETURN. It should show "mounted successfully". Then type: diskutil eraseDISK apfs YOURDRIVENAME disk0 (or whichever disk is the Kingston SSD) Warning – This step (eraseDISK command) will delete all data on the target drive. Confirm that you have selected the drive you wish to delete and then continue. Then press RETURN. It should show "successful". Then exit terminal and proceed with the normal installation of the OS.