User Manual

SP70C User Manual 16-3
Troubleshooting
16.4 Memory Problems
Problem Solution
SP70C sends
out warnings of
insufficient memory.
Please perform the following:
n Delete files that you no longer need: tap > Programs > File Explorer.
n Delete programs that you no longer need: tap > Settings > System >
Remove Programs.
n Delete all files and history in Internet Explorer: tap > Programs >
Internet Explorer > Menu > Tools > Options > Memory.
n Stop running programs: tap > Settings > System > Memory >
Running Programs; or tap on the Today screen.
n Save data to a miniSD card.
How to find out the
memory capacity
after resetting?.
Tap
> Settings > System > Memory > Main.
16.5 Screen Problems
Problem Solution
Screen is off. n Connect the AC charger to your device and to external AC power.
n Remove the battery and then reinstall it.
Screen responds
slowly.
n The battery power may be low. Connect the AC charger to your device and
to external AC power.
n Probably too many programs are in use. Stop the running programs: tap
> Settings > System > Memory > Running Programs.
Screen is not clear
or is hard to read.
n Turn on the backlight of the display.
n Move to a location with enough light.
Inaccurate response
to stylus taps.
n Realign the touch panel: tap > Settings > System > Screen > Align
Screen.
n If there’s a screen protective film supplied, please apply it firmly and
properly on the screen.
16.6 Connection Problems
Problem Solution
Synchronization
with the desktop
computer fails.
n Make sure that you have installed the correct version of ActiveSync on
your desktop computer. ActiveSync version 4.1 or later is recommended.
n Make sure that the cable connection is correct.
n Disconnect and then re-connect the cable.
n Remove the driver for SP70C and ActiveSync on the desktop computer,
and then reinstall them. Do not connect the cable during ActiveSync
installation.
Using infrared to
beam information
fails.
n Transfer only one file, or no more than 25 contact cards, at a time.
n When using IR, make sure nothing is between the two IR ports.
n Adjust the room lighting or move to another location (some types of light
interfere with beaming).
Network connection
is not working
properly.
n Make sure the network connection settings are correct: tap > Settings
> Connections > Connections.
n Consult the network administrator if the user name and password are
correct.