ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://kitchenaid.custhelp.com.
2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
TWELVE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY
For two years from the date of purchase, when this major appliance is
installed, operated and maintained according to instructions attached to or
furnished with the product, KitchenAid brand of Whirlpool Corporation or
Whirlpool Canada LP (hereafter “KitchenAid”) will pay for Factory Specified
Replacement Parts and repair labor to correct defects in materials or
workmanship that existed when this major appliance was purchased, or at
its sole discretion replace the product. In the event of product replacement,
your appliance will be warranted for the remaining term of the original unit's
THIRD THROUGH SIXTH YEAR LIMITED WARRANTY
(SEALED REFRIGERATION SYSTEM ONLY)
In the third through sixth
year from the date of purchase, when this major
appliance is installed, operated and maintained according to instructions
attached to or furnished with the product, KitchenAid brand will pay for
factory specified replacement parts
and repair labor
for the following
components to correct non-cosmetic defects in materials or workmanship
in the sealed refrigeration system (includes compressor, evaporator,
condenser, dryer and connecting tubing) that existed when this major
appliance was purchased.
SEVENTH THROUGH TWELFTH YEAR LIMITED WARRANTY
(SEALED REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the seventh through twelfth
year from the date of purchase, when this
major appliance is installed, operated and maintained according to
instructions attached to or furnished with the product, KitchenAid brand will
pay for factory specified replacement parts for the following components to
correct defects in materials or workmanship in the sealed refrigeration
system (includes compressor, evaporator, condenser, dryer and connecting
tubing) that existed when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service
must be provided by a KitchenAid designated service company. This limited
warranty is valid only in the United States or Canada and applies only when
the major appliance is used in the country in which it was purchased. This
limited warranty is effective from the date of original consumer purchase.
Proof of original purchase date is required to obtain service under this
1. Commercial, non-residential or multiple-family use, or use
inconsistent with published user, operator or installation
2. In-home Instruction on how to use your product.
3. Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes
or correction of household electrical or plumbing (i.e. house
wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5. Damage from accident, misuse, abuse, fire, floods, acts of God
or use with products not approved by KitchenAid.
6. Repairs to parts or systems to correct product damage or
defects caused by unauthorized service, alteration or
modification of the appliance.
7. Cosmetic damage including scratches, dents, chips, and other
damage to appliance finishes unless such damage results from
defects in materials and workmanship and is reported to
KitchenAid within 30 days.
8. Discoloration, rust or oxidation of surfaces resulting from
caustic or corrosive environments including but not limited to
high salt concentrations, high moisture or humidity or exposure
9. Food or medicine loss due to product failure.
10. Pick-up or delivery. This product is intended for in-home repair.
11. Travel or transportation expenses for service in remote locations
where an authorized KitchenAid servicer is not available.
12. Removal or reinstallation of inaccessible appliances or built-in
fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands,
countertops, drywall, etc.) that interfere with servicing, removal
or replacement of the product.
13. Service or parts for appliances with original model/serial
numbers removed, altered or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this
major appliance, you should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation
of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.