Warranty
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service.
Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide or visit
http://kitchenaid.custhelp.com.
2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and Canada, direct all requests for warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
KITCHENAID
®
COOKTOP
LIMITED WARRANTY
for the United States and Canada
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO
OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the Customer
eXperience Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
FIVE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)
For one year from the date of purchase, when this major appliance is
installed, operated and maintained according to instructions attached to
or furnished with the product, KitchenAid brand of Whirlpool Corporation
or Whirlpool Canada, LP (hereafter “KitchenAid”) will pay for factory
specied replacement parts and repair labor to correct defects in materials
or workmanship that existed when this major appliance was purchased
or, at its sole discretion replace the product. In the event of product
replacement, your appliance will be warranted for the remaining term of
the original unit’s warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY (CERTAIN
COMPONENT PARTS ONLY - LABOR NOT INCLUDED)
In the second through fth years from the date of original purchase, when
this major appliance is installed, operated and maintained according to
instructions attached to or furnished with the product, KitchenAid will
pay for factory specied parts for the following components to correct
non-cosmetic defects in materials or workmanship in these parts that
prevent function of this major appliance and that existed when this major
appliance was purchased. This is a limited 5-year warranty on the below
named parts only and does not include repair labor.
■ Electric element
■ Gas burners
■ Solid state touch control system parts
■ Any cracking of the rubber seal between the ceramic glass
cooktop and porcelain edge
■ Any cracking due to thermal shock of the ceramic glass cooktop
■ Surface unit elements
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a KitchenAid designated service company.
This limited warranty is valid only in the United States or Canada and
applies only when the major appliance is used in the country in which it
was purchased. This limited warranty is effective from the date of original
consumer purchase. Proof of original purchase date is required to obtain
service under this limited warranty.
1. Commercial, non-residential, multiple-family use, or use inconsistent with
published user, operator or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes or correction of household electrical
or plumbing (i.e. house wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water lters, preservation
solutions, etc.).
5. Defects or damage caused by the use of non-genuine KitchenAid parts or
accessories.
6. Conversion of products from natural gas or propane gas.
7. Damage from accident, misuse, abuse, re, oods, acts of God or use with
products not approved by KitchenAid.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration or modication of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to the
appliance nishes unless such damage results from defects in materials and
workmanship and is reported to KitchenAid within 30 days.
10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive
environments including but not limited to high salt concentrations, high moisture or
humidity or exposure to chemicals.
11. Food or medicine loss due to product failure.
12. Pick-up or delivery. This product is intended for in-home repair.
13. Travel or transportation expenses for service in remote locations where an
authorized KitchenAid servicer is not available.
14. Removal or reinstallation of inaccessible appliances or built-in xtures (i.e. trim,
decorative panels, ooring, cabinetry, islands, countertops, drywall, etc.) that
interfere with servicing, removal or replacement of theproduct.
15. Service or parts for appliances with original model/serial numbers removed,
altered or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO FIVE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of
implied warranties of merchantability or tness, so this limitation may not apply to you. This warranty gives you specic legal rights, and you also may have other
rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in
this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask KitchenAid or
your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID SHALL NOT
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential
damages, so these limitations and exclusions may not apply to you. This warranty gives you specic legal rights, and you also may have other rights that vary from
state to state or province to province.
03/18
This warranty extends to the purchaser for products operated in the United States and Canada.
Esta garantía se extiende al comprador para los productos usados en los de Estados Unidos y Canadá.
W11213281A