Owner's Manual

17
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual or visit http://www.kitchenaid.com/customer-service. InCanada, visit
http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Cause Solution
Nothing will operate Has a household fuse blown or has the circuit
breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the appliance wired properly? See the Installation Instructions.
Microwave oven will not
operate
Is the door completely closed? Firmly close door.
Is the electronic oven control set correctly? See the “Electronic Oven Control” section.
On some models, is the Control Lock set? See the “Control Lock” section.
On combination oven models, is the lower
oven self-cleaning?
The upper oven will not work during the lower oven
Self-Cleaning Cycle.
Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes
at 100% cooking power. If water does not heat, call for
service. See the “Warranty” section.
Microwave oven makes
humming noise
This is normal and occurs when the transformer in the magnetron cycles on.
Microwave oven door
looks wavy
This is normal and will not affect performance.
Turntable will not
operate
Is the turntable properly in place? Make sure turntable is correct side up and is sitting
securely on the turntable support.
Is the turntable support operating properly? Remove turntable. Remove and clean turntable support
and rollers. Replace turntable support. Replace turntable.
Place 1 cup (250 mL) of water on the turntable, then
restart oven. If it still is not working, call for service. See
the “Warranty” section. Do not operate the oven without
turntable and turntable support working properly.
Turntable rotates both
directions
This is normal and depends on motor rotation at beginning of cycle.
Display shows
messages
Is the display showing a letter followed
byanumber?
Clear the display. See the “Display(s)” section. If it
reappears, call for service. See the “Warranty” section.
Display shows time
countdown, but is not
operating
Is the Timer in use? See the “Timer” section.
Tones are not sounding Are tones disabled? See the “Tones” section.
Fan stays on after
cooking is completed
Depending on the temperature inside the microwave oven after a cooking cycle ends, the cooling fan may
continue to run for some time in order to cool the microwave oven. The turntable may also continue to
rotate and the light may stay on during this time. This is normal. The door may be opened at any time to
addor remove food, and/or to start another cooking cycle.
Smoke is coming
from oven vent during
crisping
Some smoke is normal and occurs just as in conventional crisping.
Sparking during
crisping
This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely
burned off.
Cooking times seem
too long
Is the cooking power set properly? See “Microwave Cooking Power” in the “Microwave Oven
Use” section.
Are large amounts of food being heated? Larger amounts of food need longer cooking times.
Is the incoming voltage less than that specied
in the “Electrical Requirements” section?
Have a qualied electrician check the electrical system of
the house.