Installation Instructions
Table Of Contents
- THIS EQUIPMENT COMPLIES WITH FCC REQUIREMENTS
- Package Contents
- Install the CT Series Clock
- PayClock Online
- Using the CT Clock
- Employee Transactions
- Clocking IN/Out - Finger Sensor (CT72)
- Clocking IN/Out - Badge
- Clocking IN/Out - PIN
- Department Transfers - Finger Sensor (CT72)
- Department Transfers - Badge
- Department Transfers - PIN
- Amount Entries - Finger Sensor (CT72)
- Amount Entries - Badge
- Amount Entries - PIN
- Viewing Totals - Finger Sensor (CT72)
- Viewing Totals - Badge
- Viewing Totals - PIN
- Employee Transactions
- Supervisor Transactions
- Enrolling Fingers
- Administrator Functions
- Troubleshooting the CT Series
- Appendix A – Testing the Connection to PayClock Online
- Appendix B – Installing a Battery
- Appendix C – Adjusting Finger Sensitivity
- Appendix D – Bell Relay Connections
- Appendix E – Access Relay Connections
- Appendix F – Add/Edit/Delete Bell Events
- Blank Page
22 • Troubleshooting the CT Series
Troubleshooting the
CT Series
If the PayClock software doesn’t communicate with the clock, try these
suggestions:
General Troubleshooting
• Make sure that all connections are secure and the cable is intact
or the wireless access point is connected.
• Make sure that the network cable is securely connected to the
Ethernet port on the clock.
• Make sure the wireless access point is working.
• Make sure that the clock’s power supply is securely connected to
an electrical outlet.
• Make sure that the power supply is securely connected to the
clock and the unit is powered up.
If after going through each item above you are still not communicating
with the clock, have the network administrator or IT person make sure
there aren’t any issues with the network.
CT Series Troubleshooting
Issue
Resolution
The clock isn’t connecting to
PayClock Online.
If your clock isn’t connecting to
PayClock Online, use the Test
Connection button. See Appendix
A for details.
The clock shows “Not Found”
when a badge is presented.
Make sure that the number that is
printed on the badge matches what
was entered in the Badge Number
field in PayClock for the employee.