Installation Instructions

Troubleshooting the CT Series • 23
What does the cloud on the
display represent?
This represents that the clock is
connected to PayClock Online.
What does the bar graph
on the display represent?
This represents the signal strength
for the wireless connection.
Why can’t I open the Enroll
screen on a CT72? I tap Enroll
and get a sound but the
screen doesn’t open?
The clock lost the connection to
the internet. The clock must
have an active connection to
the internet to enroll employee
fingers. Check to see if the
cloud icon is displaying at
the top of the screen.
Why does the clock show
“Punch Accepted” instead of
Punch In or Out when an
employee punches?
The clock lost the connection to
the internet so it displays Punch
Accepted. The clock must have
a connection to the internet to
determine if a punch is In or
Out. Check to see if the cloud
icon is displaying at the top
of the screen.
Do I need to routinely clean the
fingerprint sensor on the CT72
clock?
The reader window may need
cleaning from time to time. It
will pick up dirt and salts from
fingers. To clean the reader,
apply the sticky side of a piece
of cellophane tape on the
window and peel it away. If
necessary, gently wipe the
window with a cloth (not paper)
dampened with a mild
ammonia-based glass cleaner
to remove any milky haze.
DO NOT:
-Clean the sensor window with
paper
-Pour glass cleaner directly on
the sensor window
-Use alcohol-based cleaners
-Submerge the sensor in liquid