KODAK PROFESSIONAL 9810 Digital Photo Printer User Guide
Eastman Kodak Company 343 State Street Rochester, New York 14650 © Eastman Kodak Company, 2005 Kodak is a trademark of Eastman Kodak Company.
Table of Contents 1 Setting Up the Printer Before You Begin .............................................................................................................................................1-1 Recommended Air Flow Clearances ...........................................................................................................1-1 Loading the Paper ............................................................................................................................................
Table of Contents Changing the quantity of test prints.............................................................................................................4-3 5 Using the Diagnostic Tool Adjusting Print Head and Paper Cutter Registration..........................................................................................5-1 Updating Firmware...........................................................................................................................................
1 Setting Up the Printer Before You Begin IMPORTANT: Your KODAK PROFESSIONAL 9810 Digital Photo Printer may come with several power cables. Be sure to select the correct power cable for your country. Have the following items available before you begin your printer setup: • A KODAK Photo Print Kit that contains the correct size paper and ribbon for your printer. • USB cable (included). IMPORTANT: The printer weighs 18 kg (40 lbs). Use caution when lifting or moving the printer.
Setting Up the Printer Loading the Paper To load the paper into the printer: 1. Open the printer cover. 2. If necessary, remove the ribbon from the printer. 3. Move the lever to the unlocked position. Lever 4. Remove the trim tray. IMPORTANT: To keep your prints dust-free and to prevent paper jams, empty the trim tray each time you change the paper. Trim tray Label 1-2 5. Remove the plastic cover from the new paper roll.
Setting Up the Printer Blue paper flange Notches Lugs Red paper flange 6. Attach the paper flanges provided with the printer to each end of the paper roll. a. Line up the lugs on the blue paper flange with the notches on the left side of the paper roll. b. Place the blue paper flange on the left side of the paper roll. c. Place the red paper flange on the right side of the paper roll. NOTE: Be sure to line up the lugs on the blue paper flange with the notches on the left side of the paper roll.
Setting Up the Printer White arrows Red lines 9. Feed the paper in the direction of the white arrows until the paper wraps around the back of the printer and touches the red lines. SIDE VIEW 10. Hold the paper in place between the red lines with your hand. Make sure the paper edges do not extend over the red lines. Red lines 11. Move the lever to the locked position.
Setting Up the Printer 12. Install the trim tray. CAUTION: If you transport or ship the printer, first remove the media. Failure to do so can damage the printer.
Setting Up the Printer Loading the Ribbon To load the ribbon into the printer: 1. If you are replacing a ribbon, remove the used ribbon from the printer. NOTE: Images remain on the ribbon after printing. If you need to maintain confidentiality, dispose of the used ribbon appropriately. 2. Insert your fingers into the holes in the plastic on the end of the ribbon. Remove the plastic cover from the ribbon. IMPORTANT: Do not remove the label/wrapper from the ribbon at this time.
Setting Up the Printer Label/wrapper Take-up spool 5. Remove the label/wrapper from the ribbon. 6. Push the right side of the take-up spool into the rear spool holder on the right. 7. Place the left side of the take-up spool into the rear spool holder on the left. 8. Rotate the take-up spool until it locks into place. 9. If there is any slack in the ribbon, remove it by turning the take-up spool. IMPORTANT: Slack in the ribbon can cause a paper jam when making prints.
Setting Up the Printer Connecting the Cables Connecting the power You may have received more than one power cable with your printer. Be sure to use the correct power cable required for your country. cable 1. Check that the power switch is turned off ( ). CAUTION: The power outlet must be grounded. An ungrounded outlet can cause fire, electric shock, or harmful interference to nearby electrical devices. 2.
Setting Up the Printer Turning On the Printer IMPORTANT: ON Install the printer driver software before turning on the printer. See “Printer Driver Software” on page 2-1. Press the power switch to on ( | ). On the operator panel, the orange Power light and the green Ready light illuminate, and the Ready message appears when the printer is initialized. 1. To turn off the printer, press the power switch to off ( ). OFF CAUTION: If you transport or ship the printer, first remove the media.
2 Printer Driver Software A printer driver is software that allows you to print from your applications.
Printer Driver Software Installing the Printer Driver This procedure will install the printer driver and Diagnostic tool. NOTE: You must have Administrator privilege to install the printer driver. 1. Press the power switch to off ( ) to turn off the printer. 2. Insert the CD that came with the printer into your CD-ROM drive. The CD Browser launches automatically. If it does not, double-click the Kodak9810.exe file in the CD root directory. 3. Select your language. 4. Click Software.
Printer Driver Software Customizing Printer Properties The Printer Properties dialog box displays options for setting the printer properties. 1. For your operating system, do the following: WINDOWS 2000 WINDOWS XP Select Start > Settings > Printers. Select Start > Printers and Faxes. 2. Right-click the printer icon for your printer model. 3. Select Properties. 4. Adjust the printer settings appropriately for your printer.
Printer Driver Software Color Management using ADOBE PHOTOSHOP 7.0 or Greater 1. Select Print with Preview from the File menu. 2. Check Show More Options, then select Color Management. 3. Set the Source Space to Document. 4. Set the Print Space Profile to Printer Color Management.
Printer Driver Software Custom Image Composition Packages You can print multiple copies of an image in different sizes on the same page. For example, a package might contain a 4 x 6 in. (10.16 x 15.24 cm) and two 3.5 x 5 in. (8.89 x 12.7 cm). The page is trimmed to provide individual prints. Printer drivers for KODAK printers typically provide a number of standard packages. The drivers also let you import custom package files for layouts not included with their standard packages.
Printer Driver Software Example: Type: KPKG Version: 1.0 # Custom package for 4 x 6 and 3.5 x 5 prints on an EK9810 8 x 10 sheet # Recommended Page size - 8 x 10 in. 107, 87, 1800, 1200 107, 1362, 1050, 1500 1232, 1362, 1050, 1500 Selecting a Custom Package 2-6 1. Using the printer driver’s Properties / Packages option, click the Packages tab. 2. Click Browse and navigate to the .kpg file that you created. 3. Click OK.
Printer Driver Software Resolving Printing Problems Errors or problems encountered while printing are displayed in the Status area of the Print Queue. To view the Print Queue: • Click the printer icon in the task bar when a job is in the Print Queue. • Choose Start > Settings > Printers (WINDOWS 2000 OS) or Start > Printers and Faxes (WINDOWS XP OS). Double-click the printer for the Print Queue you wish to view. Refer to the following table to resolve errors or problems reported during printing.
Printer Driver Software Status Message Printing - Wrong ribbon size, load 8 x 12L 2-8 Possible Cause Action • Wait for the printer to stop printing and become Ready. Load 8 x 12L ribbon of the proper type in the printer. • Cancel the job from the Print Queue and resubmit the job with a smaller page size. NOTE: When the cover is open while you are replacing or checking the paper or ribbon, the Print Queue displays an Error-Printing status and an error message. These disappear once you close the door.
Printer Driver Software Uninstalling the Printer and Printer Driver This procedure will uninstall the printer driver and Diagnostic tool. NOTE: You must have Administrator privilege to uninstall the printer and printer driver. 1. For your operating system, do the following: WINDOWS 2000 • Select Start > Settings > Printers. The Printers dialog box appears. WINDOWS XP • Select Start > Printers and Faxes. The Printers and Faxes dialog box appears. 2.
3 Calibrating the Printer The KODAK Calibration Utility (calibration utility) allows the KODAK Photo Printer to produce the best possible color response. Printer calibration adjusts the response of the printer so that a specific data input value yields a specific color density output. When a printer is properly calibrated, it generates the correct density for each given data value. Your KODAK Photo Printer is shipped with default factory calibration values.
Calibrating the Printer Using the Easy Cal Calibration Utility Before you use the calibration utility, make sure you are familiar with how your KODAK Photo Printer operates. Calibrate your printer whenever the color balance of prints does not look right. You may also want to calibrate your printer after it has been serviced. For instructions on instrumented calibration (requires a densitometer) go to www.kodak.com, then search for support information on the KODAK PROFESSIONAL 9810 Digital Photo Printer.
Calibrating the Printer 3. Click Proceed. The following dialog box appears. 4. Select your printer from the Printer Model list. • If the printer you want to calibrate is on the list, select it and go to Step 8. • If the printer you want to calibrate does not appear in the list, locate and select the export module for that printer. Continue with Step 5. 5. Click Locate Export Modules Folder. A file selection dialog box appears. 6.
Calibrating the Printer 8. Click Next. The following dialog box appears. 9. Confirm that the printer model listed is the printer you want to calibrate. • If the printer you want to calibrate is listed, go to Step 13. • If you want to calibrate a different printer than the one that is listed, continue with Step 10. 10. Click Select Printer. The following dialog box appears. NOTE: The appearance of this dialog box may vary, depending on your printer setup and the media file you selected. 11.
Calibrating the Printer 13. Click Next. The following dialog box appears. 14. Confirm that the printer setup listed is the printer setup you want to use for calibration. • If the printer setup listed is the correct printer setup for your printer, go to Step 19. • If you want a different printer setup than what is listed, continue with Step 15. 15. Click Change Setup. The following dialog box appears.
Calibrating the Printer 16. Click Select to change the media file for your printer. A file selection dialog box appears. 17. Select the media file and then click OK. 18. Click OK to close the dialog box. 19. Click Next. The following dialog box appears. 20. Confirm that the Printer and Printer Setup information are correct. • If the information is not correct and you have more than one media file, click Back and go to Step 15.
Calibrating the Printer 21. Click Printer Status to find out more information about your printer. The following dialog box appears. NOTE: Click Update if you want to update the information on the Printer Status dialog box. You may need to do this if your printer is accidentally turned off. 22. Click OK to close the dialog box. 23. Click Print. The information is processed and the calibration test print is printed on the specified printer. The following dialog box appears.
Calibrating the Printer 24. Look at the test print and determine which cluster appears the most neutral (has the least amount of color). 25. Enter the number of the most neutral cluster in the Cluster Number box (range 201-249). 26. Click Done. The printer calibration begins. When calibration is complete, the following dialog box appears. 27. Click Quit to close the Calibration Utility. Your printer is now calibrated.
Calibrating the Printer Resolving Calibration Error Messages Refer to the following table to resolve errors reported during the printer calibration process. If the problem persists, contact your Kodak representative for service. Error Message The printer is off-line. The printer’s door is open. The printer is out of ribbon. The printer is out of paper. The printer’s paper is jammed. The printer’s cutter is jammed. The printer’s ribbon failed to advance. Invalid ribbon barcode type has been read.
4 Operating the Printer Understanding the Operator Panel Lights Light Color Printer Status Power Orange The printer power is on. Ready Green The printer is ready to make prints. Error Red An error has occurred. Using Setup Mode to Review Printer Settings Use the operator panel to review printer settings in Setup mode. Printer settings are displayed here 1,2 1. Press Menu to enter Setup Mode. 2. Press Menu Scroll repeatedly to scroll through the printer settings. 3 4 3.
Operating the Printer Accessing the Printer Press Menu Scroll repeatedly to scroll through the printer settings in the following order. Settings Printer Setting Operator Panel Display Action Required Printer ready Ready None. The printer is on and ready to make prints. Making a test print Test Print Mode Press Enter to enter test print mode. See “Making a test print”. Check remaining media Remain = XXX/YYY None.
Operating the Printer Working in Test Print Mode Making a test print Changing the quantity of test prints Make a test print to check that the printer is installed and set up correctly. 1. Press Menu once until Test Print Mode appears. 2. Press Enter once until Pattern appears. 3. Press Enter once to select the test print type. 4. Press Menu to cycle through the available test print types. 5. Press Enter to print the selected test print. When printing is complete, the printer returns to Ready mode. 1.
5 Using the Diagnostic Tool The Diagnostic tool was installed when you installed the printer driver. Adjusting Print Head and Paper Cutter Registration You may occasionally need to adjust print head and cutter registration if the page isn’t centered properly. 1. Click Start > Programs > KODAK 9810 Printer > Diagnostic Tool. 2. Select the Printer serial no. 3. Click the Adjustments tab.
Using the Diagnostic Tool 4. Click Print to print a test page.
Using the Diagnostic Tool Cutter offset Page offset 5. Place the two prints together and note the number closest to the following occurrences: • Cutter offset: the point at which the cut intersects the horizontal line • Page offset: the point at which the right side of the page intersects the vertical line 6. Enter the Cutter offset and Page offset values. Click Update. 7. Click Print to print another test page and verify the settings. 8. Repeat Steps 2 - 7, if necessary.
Using the Diagnostic Tool Updating Firmware You may occasionally need to update your printer’s firmware. IMPORTANT: Do not turn off the printer or remove any cables during the download process. If you do, the download will not complete and the previous firmware version will be used. 1. Go to www.kodak.com. 2. Search for the KODAK PROFESSIONAL 9810 Digital Photo Printer. 3. Download the firmware file to your computer hard drive. 4. If possible, have your printer in the Ready state. 5.
6 Troubleshooting the Printer Refer to the following table to resolve errors or problems reported on the printer operator panel. If the problem persists, contact your Kodak representative for service. Message Cover Open Paper Empty Check Paper Check Ribbon Incorrect Ribbon Cutter Jam Cooling Possible Cause Action • Be sure the printer cover is closed securely. The printer is out of paper or the paper is • Check that there is paper in the printer. loaded improperly.
Troubleshooting the Printer Message Possible Cause Warming The print head is too cold to print. Service XX.YY.ZZ Fatal error XX.YY.ZZ has occurred. 6-2 Action • Wait. The printer will be ready to print when the head reaches the proper temperature. • Turn the printer off, then on. • When calling service, report the error number XX.YY.ZZ.
Appendix A: Important Printer Information Printer Specifications Dimensions Width Depth Height 17 in. (432 mm) 19 in. (483 mm) - without Print Catcher 25 in. (635 mm) - with Print Catcher 13 in. (330 mm) Weight (without ribbon and paper) 18 kg (40 lbs) Ambient Operating Temperature 15 - 35°C (59 - 95°F) Relative Humidity 20 - 80% (non-condensing) Voltage 100 - 240 V AC Current rating 5A Frequency 50 / 60 Hz Print sizes 8 x 10 in. (203 x 254 mm) 8 x 12 in.
Appendix B: Safety and Regulatory Information Important Safety Information CAUTION: Use of controls or adjustments, or performance of procedures other than those specified in this manual may result in injury and/or damage to the printer. • The power outlet should be easily accessible and installed near the printer. • Position the power cable so that it cannot be pulled on or tripped over. • Never allow the power cable to contact hot surfaces. • The power outlet must be grounded.
Safety and Regulatory Information Safety Labels Please observe the important safety warnings that are posted on the printer. WARNING SHARP EDGES Keep hands and fingers away. Regulatory and Safety Compliance Safety Complies with UL 60950-1 First Edition—CAN/CSA C22.2 No.
Safety and Regulatory Information EN61000-4-3 Radiated rf immunity EN61000-4-4 EFT EN61000-4-5 Surge EN61000-4-6 Conducted rf immunity EN61000-4-11 Voltage dips and interruptions • EN 61000-3-2 Harmonics • EN 61000--3-3 Flicker "Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment." Noise emission The operator-position noise emission value is 58 dB(A).* * Average value specified in accordance to JIS Z873.
Index A air flow clearances, 1-1 N noise emission spec, B-3 C cables, connecting, 1-8 calibrating the printer, 3-1 calibration errors, 3-9 calibration software installing, 3-1 uninstalling, 3-8 calibration utility, using, 3-2 connecting cables, 1-8 customizing printer properties, 2-3 O operator panel error/red light, 4-1 language, 4-2 making a test print, 4-2 power/orange light, 4-1 printer settings, 4-2 Ready message, 4-2 ready/green light, 4-1 setup mode, 4-2 standby timeout, 4-2 D diagnostic tool, 5-
Index R radio frequency compliance, B-2 Ready message, operator panel, 4-2 recycling, B-3 ribbon, loading, 1-6 S safety compliance, B-2 tips, B-1 warning labels, B-2 setting up the printer, 1-1 setup mode, 4-1 software installing calibration software, 3-1 printer driver, 2-2 USB cable, connecting, 1-8 I-2 uninstalling, 2-9, 3-8 specifications printer, A-1 switch, power, 1-9 T temperature printer specifications, A-1 test print, making, 4-3 troubleshooting the printer, 6-1 U uninstalling calibration softwa
