Warranty

To receive warranty assistance:
Technical support for your product can be obtained as follows:
Visit the JK Imaging Ltd. website at http://www.kodakpixpro.com for online technical support.
To expedite service, have your product model, serial number, and date of purchase available
prior to contacting JKI. A JKI Customer Care representative will attempt to diagnose the nature
of the problem. If the problem you are experiencing cannot be resolved over the telephone, you
may be requested to send the Product in for service. Once the JKI Customer Care representative
has advised you to send in your Product, follow the procedures below for mail-in service:
Mail-In Service:
1) Back-up any image, software, or other data you have stored on the Product and remove any
SD/memory cards (unless otherwise instructed). In no event shall JKI be responsible for saving,
keeping or maintaining any image or data residing on a Product (internally or on installed
memory card) received for service, nor shall JKI be responsible for any damage or loss.
2) Complete the RMA (Return Material Authorization) form provided to you by the JKI
Customer Care representative. IMPORTANT NOTE: You must contact JKI and complete this
form prior to returning your Product for service. Failure to do so may result in having your
Product returned without service.
3) Send the Product, freight prepaid and insured, either in its original packaging or secure
packaging to the address listed on the RMA form. Include the completed RMA form and a copy
of your dated purchase receipt. Remove any other components not originally included with the
Product. This includes, but is not limited to, SD cards, HDCD media cards, carrying cases or
other items associated with the Product's use. JKI will not be responsible for any damage or loss
during shipment.
4) Follow instructions on the RMA form. Failure to do so may delay services.
If upon receipt of the Product, it is determined that the defect is not covered by this Limited
Warranty, you will be contacted to determine whether the product be repaired for a charge or
whether the product should be returned to you unrepaired.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.