User’s Guide for the KODAK DL2100 Duplex Printer ©Eastman Kodak Company, 2010
Contents Safety Information .............................................................................. 2 Overview ............................................................................................... 4 Front View ................................................................................... 4 Rear View..................................................................................... 5 Using the Printer Menu ............................................................
Safety Information This product has an earthed plug as a safety feature and will only connect to an earthed socket. Do not attempt to defeat the earthing. Otherwise, fire or shock may occur. To avoid injury or damage, follow these instructions. Ensure this and all other documentation is read carefully and retained for future reference.
If the product casing gets extremely hot, or if unusual smells or abnormal noises are emitted from the product, there is a risk of fire. Unplug the main power cord and contact your dealer of Kodak products. Do not touch the battery if one is fitted to the product. There is a risk of explosion if the battery is replaced by an incorrect type. The product battery should not require replacement during the life of the product.
Overview The KODAK DL2100 Duplex Printer can be used with the KODAK Picture Kiosk or the KODAK Adaptive Picture Exchange to create photo books, calendars, and greeting cards that are printed on both sides! Front View 10 1 2 11 12 3 9 4 5 8 6 7 1. Exit tray 2. Operator panel 3. Front cover release lever 4. Top cover release 5. Upper paper tray—Holds up to 250 sheets of paper. 6. Lower paper tray—Holds 100 sheets of paper. 7. Paper level indicators 8.
Rear View 4 3 5 1 2 1. Power switch 4. USB port 2. AC power socket 5. Ethernet port 3.
Using the Printer Menu Scroll Up Scroll Back On Line Cancel Scroll Down Enter 1. Press [Enter]. 2. Press the up or down arrow to scroll through the Categories, Items, and Values. 3. Press [Enter] to select a Category, Item, or Value to change or to select the new setting for a Value. 4. Press [On Line] to exit the Menu. Printing the Configuration Report The Configuration report provides a list of the current printer menu settings. 1. Press: • [Enter] • the down arrow 2. Select “Print Information.” 3.
Loading Media 4. Fan the edges of the paper or greeting card paper to separate the sheets. Loading Paper and Greeting Card Paper 1 Important: Use the upper tray for paper and the lower tray for greeting card paper. 3 5. Load the paper or greeting card paper. If you are loading greeting card paper, make sure that you load it: • in the lower tray. • with the crease facing up. 1. Remove the appropriate tray from the printer. 2. Adjust the tray to hold the paper or greeting card paper. a. Rear stopper b.
6. Insert the tray. If the LCD displays TONER EMPTY: 1. Make sure that you have a sheet of paper on which to place the used cartridge. Important: Do not leave the top cover open for more than 5 minutes when the image drums are in the printer. 2. Open the top cover. Caution! The fuser becomes extremely hot during normal operation. Do not touch it. 3. Hold the center of the toner cartridge/image drum and lift it out of the printer. Changing Toner Cartridges Caution! If you inhale toner, drink water.
5. Lift the toner release lever. 10.Carefully place the new toner cartridge onto the image drum. 6. Hold the right end of the cartridge and carefully lift it out of the drum assembly. 11. Press down on the toner release lever. 7. Clean the top of the image drum unit with a clean, lint-free cloth. 12.Gently shake the cartridge/image drum from side to side to distribute the toner evenly inside the cartridge. 8. Remove the new cartridge from the box. 9.
13. Hold the center of the toner cartridge/image drum and lower it into the printer. Align the pegs on the drum assembly with the slots on the printer. 11. Gently wipe the LED head with a lint-free cloth. 12. Close the top cover. 13. Place the old cartridge inside the packaging from the new cartridge. Recycle appropriately.
Maintenance Supplies Product KODAK DL2100 Duplex Printer Toner / Black KODAK DL2100 Duplex Printer Toner / Magenta KODAK DL2100 Duplex Printer Toner / Yellow KODAK DL2100 Duplex Printer Toner / Cyan KODAK DL2100 Duplex Printer Paper / Glossy / 8.5 x 11 in. KODAK DL2100 Duplex Printer Paper / Glossy / A4 KODAK DL2100 Duplex Printer Greeting Card Paper / 4.8 x 6.8 in.
Replacing the Image Drum 4. Place the toner cartridge/image drum on a sheet of paper. The printer contains four image drums: cyan, magenta, yellow, and black. 1. Make sure that you have a sheet of paper on which to place the old image drum. 5. Lift the toner release lever. 2. Open the top cover. Caution! The fuser becomes extremely hot during normal operation. Do not touch it. The surface of the green image area of the drum is delicate and light sensitive.
10. Carefully place the toner cartridge onto the new image drum as shown. 13. Repeat Steps 1-12 for the remaining image drums. 14. Close the top cover. Replacing the Transfer Belt The belt unit is located under the four image drums. This unit requires replacement after approximately every 30,000 duplex pages. 1. Turn off the printer. 2. Wait approximately 10 minutes for the fuser to cool. 11. Press down the toner release lever. 3. Open the top cover.
6. Remove the belt unit: 8. Install the new belt unit: a. Lower the belt unit into the printer. Make sure that the handle is at the front of the printer, and the drive gear is at the rear of the printer. b. Align the drive gear on the belt with the gear in the printer. a. Turn the two fasteners 90° to the left. b. Lift the handle of the belt unit and remove it from the printer. a a b a b c. Press the belt into place. d. Turn the two fasteners 90° to the right. 7.
Replacing the Fuser 6. Hold the new fuser by the handle. Make sure that the retaining levers (a) are upright and the locating lugs (b) are facing you. The fuser is located inside the printer just behind the four image drums. 1. Turn off the printer. 2. Wait approximately 10 minutes for the fuser to cool. aa b b aa 3. Open the top cover. Caution! The fuser becomes extremely hot during normal operation. Do not touch it. 4. Remove the fuser: 7. Install the fuser in the printer.
Cleaning the LED Head We recommend cleaning the LED head if the image area: • is not clear • has white lines 1. Turn off the printer. Caution! Do not use methyl alcohol or other solvents on the LED head. Damage to the lens surface will occur. 2. Gently wipe the LED head surface with a lint-free cloth. 3. Close the top cover.
Clearing Paper Jams 382 381 380, 400 390 383 370 391 373 392 371 372 When “Paper Jam” appears on the display, one or more sheets of print media are jammed in the printer. If one sheet is removed and there are still more sheets in the printer, the initial message will go away temporarily, then “Paper Jam” will appear again. Paper Jam Error Message Summary Error No. Location of Jam Error No.
1. Make sure that you have a sheet of paper on which to place the toner cartridge/image drum. 2. Open the top cover. 3. If a sheet is advanced out of the top of the printer, gently pull the paper out. 4. Carefully remove all of the toner cartridge/image drums, and place them on a sheet of paper. 5. Cover them to protect them from light. Caution! The fuser becomes extremely hot during normal operation. Do not touch it. The surface of the green image area of the drum is delicate and light sensitive.
7. To remove a sheet just entering the fuser: a. Separate the trailing edge of the sheet from the belt. b. Move the paper release lever for the fuser toward the front, and remove the sheet. c. Release the lever. c. Move the paper release lever and pull the jammed paper from the fuser. d. Replace the fuser unit and move the fuser release levers toward the rear of the printer. See “Replacing the Fuser” on page 15. 8. If the sheet is well advanced into the fuser: a.
9. Carefully replace the toner cartridge/image drums. Make sure that you install them in the proper sequence. 11. Open the rear exit tray and pull out any paper. 12. Close the rear exit tray. 13. If there is paper jammed in the duplex unit: a. Open the cover for the duplex unit and remove any paper. Printer Front 1 = Cyan 2 = Magenta 3 = Yellow 4 = Black 10. Close the top cover. b. Close the cover for the duplex unit.
14. Open the front door to access the release lever for the front cover. 15. Lift the release lever and open the front cover. 18. Remove the paper tray and any jammed paper. 19. Insert the tray. 16. Remove any jammed paper. 20. If there is paper jammed in the second paper tray: a. Remove the second paper tray and any jammed paper. 17. Close the front cover. b. Insert the tray.
Troubleshooting Use the information in this section to identify problems and follow recommended procedures for correcting them. If you cannot solve the problem, contact KODAK Service and Support. Resolving Printer Error Messages The printer has a built-in help system. When an error message appears on the display, press [HELP] on the printer. The display shows information that will help you correct the error. Press the up and down arrow buttons to scroll through the Help information.
Resolving Error Messages on the Kiosk Problem/Message Possible Solution Printer applications do 1. Check that: not appear on the Main • the power cord is connected. screen of the Kiosk. • the printer is turned on. • the USB cable or Ethernet cable is connected to the printer and the console. • there is no printer error. • the application is enabled under User Mode. 2. Run Application Health Check. 3. Check that the Enablement software for the DL2100 Printer is installed. Printer indicates NOT 1.
Problem/Message Possible Solution You are having 1. From the Kiosk, touch: connectivity issues and • [Setup] your site uses DHCP. • [Configure System Settings] • [Configure Network] 2. Use the arrows to select: ipconfig /renew. 3. Touch [Execute]. 4. Check the Network Settings with your system administrator. 5. If the problem persists, contact KODAK Service and Support. “Disconnected” 1. Check that the network cable is appears on the connected at both ends. Network Configuration 2.
Problem/Message Possible Solution “No physical printers were found. Make sure the physical printer is plugged into the network on the same subnet as the Kiosk.” 1. Check that the: • Ethernet cable is connected to the printer. • console is connected to the network. • printer is on the same subnet as the Kiosk. 2. Touch: or • [Setup] Printer indicates NOT • [Manage Devices] FOUND on the Device • [DL2100 Duplex Printer Options] Health Check Screen • [Configure Network Connection] (Ethernet Connection). 3.
Resolving Error Messages on the KODAK Advanced Picture Exchange Problem/Message Possible Solution Printer indicates NOT FOUND on the Device Health Check Screen (USB connection). 1. Check that: • the power cord is connected. • the printer is turned on. • the USB cable is connected to the printer and the APEX processor. • there is no printer error. • the paper trays are set for the correct setting. 2. Run Device Health Check. 3. If the problem persists, contact KODAK Service and Support. You are having 1.
Problem/Message Possible Solution Printer applications do 1. Check that: not appear on the Main • the power cord is connected. screen of the Kiosk that • the printer is turned on. is connected to an APEX. • the USB cable or Ethernet cable is connected to the printer and the APEX processor. • there is no printer error. 2. Check that the Enablement software for the DL2100 Printer is installed on the Kiosk. 3. Run Device Health Check to make sure the printer is recognized by the APEX. 4.
Problem/Message Possible Solution Printer indicates NOT 1. Check that the: FOUND on the Device • Ethernet cable is connected to the Health Check Screen printer. (Ethernet Connection). • APEX processor is connected to the network. 2. Touch: • [Setup] • [Manage Devices] • [KODAK DL2100 Duplex Printer] 3. Check that you can see a printer when you select [Search for Printers]. 4. If a printer (s) is found, touch next to the default printer and select [Save]. 5.
Correcting Print Skewing Where does the skewing occur on the print? Top of print See “Cleaning the Front Pick Rollers” below. Bottom of print See “Cleaning the Duplex Rollers” below. Cleaning the Front Pick Rollers Important! 5. Remove the paper trays from the printer. 6. Repeat the cleaning procedure on the rollers inside of the bays for the paper trays. Make sure that you wear lint-free gloves to perform this procedure. 1. Turn off the printer. 2. Unplug the power cord. 3. Pull out the paper trays.
Cleaning the Duplex Rollers 6. Use the damp cloth to clean the lower set of rollers. Wipe in one direction only, rotating the roller to clean the entire surface. Important! Make sure that you wear lint-free gloves to perform this procedure. 1. Turn off the printer. 2. Unplug the power cord. 3. Open the cover for the duplex unit. 7. Wait approximately 5 minutes for the rollers to dry. 8. Close the cover for the duplex unit. 9. Plug the power cord for the printer into the power source. 10.
Specifications ITEM SPECIFICATION Dimensions (without Duplex unit) Width: 17 in. (43.5 cm) Weight 78 lbs (35.3 kg) Print method LED exposed light source, electronic photographic method Print speeds up to 13 duplex sheets per minute Resolution 600 x 600 dpi x 1 bit, 600 x 1200 dpi x 1 bit Depth: 21 in. (53.6 cm) Height: 14.6 in.
ITEM SPECIFICATION Power consumption Operating: 1200 maximum; 530 W (25°C) Stand-by: 100 maximum; 150 W (25°C) Power saving: 17 W maximum Temperature Operating: 50 to 90° F (10 to 32 °C) 20 to 80% Relative Humidity Storage: 32 to 109° F (0 to 43 °C) 10 to 90% Relative Humidity Print environment 59 to 80° F (15 to 27 °C) Noise Operating: 55dB(A) (Sound pressure level) Standby: 37dB(A) 20 to 80% Relative Humidity 32
Eastman Kodak Company 343 State Street Rochester, NY 14650 ©Eastman Kodak Company, 2010 Kodak is a trademark. P/N 4J7470 04/10 Printed in U.S.A.
