User's Guide

52 www.kodak.com/go/support
Troubleshooting
Camera/computer communications
Camera does not
recognize SD card.
■ Purchase a certified SD/SDHC card.
■ Reformat the card (see page 35).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
■ Insert a card into the slot, then push to seat (see page 4).
Camera freezes up
when a card is
inserted or
removed.
■ Turn the camera off, then back on.
■ Make sure the camera is turned off before inserting or removing a
card.
Memory card full.
■ Insert a new card (see page 4), transfer pictures to the computer (see
page 46), or delete pictures (see page 17).
Memory card and
internal memory
full.
■ Transfer pictures to the computer (see page 46), then format the card
or internal memory (see page 35).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If... Try one or more of the following
The computer does
not communicate
with the camera.
■ Turn on the camera (see page 3).
■ Make sure the battery is fully charged (see page 2).
■ Connect the USB cable to camera and computer port (see page 46).
■ Install the software (see page 45).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 45).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
If... Try one or more of the following