Operation Manual

www.kodak.com/go/support 48
8 Troubleshooting
For step-by-step product support, visit www.kodak.com/go/printerdocksupport. Find
the page for your model of printer dock, then select Interactive Troubleshooting &
Repairs.
Printing problems
Problem Cause and/or solution
Paper does not feed
(Paper light may
glow steady red)
IMPORTANT: Use only Kodak color cartridge & paper kits for your printer
dock. Do not use inkjet paper.
■ The paper tray may be empty. Load paper (page 6), re-install the
paper tray, then press .
■ Check the paper:
1 Remove the paper tray (page 7).
2 Inspect the paper supply: make sure paper is not damaged in any
way, or removable tabs have not been detached. Reload with
new paper if necessary.
3 Carefully "fan" the paper to keep the sheets from sticking
together.
4 Reload the paper tray. Do not exceed the fill line.
5 Re-install the paper tray, then press to resume printing.
■ Clean the paper feed roller (page 46).
Multiple sheets of
paper are pulled
through printer
1 Remove the paper tray (page 7).
2 Remove the paper supply from the paper tray. Carefully "fan" the
paper to keep the sheets from sticking together.
3 Reload the paper tray. Do not exceed the fill line.
4 Re-install the paper tray, then press to resume printing.