Voice and TTS Integration for Kofax Communication Server Version 3.09.
TC/VoiceAccess Version 3.09.00 User Manual © 2010 Kofax, Inc., 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license terms. This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No. 2101327. Third-party software is copyrighted and licensed from Kofax’s suppliers.
TC/VoiceAccess Version 3.09.00 User Manual CONTENTS 1 ABOUT VOICE ACCESS ........................................................................................................... 4 2 RECEIVING VOICE MESSAGES IN YOUR INBOX ............................................................ 5 3 ACCESSING VOICE MESSAGES OVER THE PHONE ....................................................... 6 3.1 KEY FUNCTIONS ..................................................................................................
TC/VoiceAccess Version 3.09.00 User Manual 1 ABOUT VOICE ACCESS TC Voice Access is your standard voice mail system with additional benefits. Apart from accessing your voice mails over the telephone, you can also do so through your standard email program or vice versa, you can reach your inbox over the phone and have all your faxes and emails read to you by an automated voice, or have them faxed to you to the number of your choice.
TC/VoiceAccess Version 3.09.00 User Manual 2 RECEIVING VOICE MESSAGES IN YOUR INBOX Voice messages arrive in your inbox like any other message type. The difference is that they include the word “voice mail” in the subject. To listen to a voice mail, simply select the message and double click it. The message will open displaying its audio attachments. Double click the attachment of the message you want to hear. The Voice Player will appear. Click the Play button to begin listening to your message.
TC/VoiceAccess Version 3.09.00 User Manual 3 ACCESSING VOICE MESSAGES OVER THE PHONE When you are away from the office you can access all of your messages over the phone. A menu, spoken in the language of your choice, will guide you through every step. To ease navigation in the menu two keys provide the same functionality at every point in the menu: .*. HELP Press the star key any time to get detailed context sensitive help information. .#.
TC/VoiceAccess Version 3.09.
TC/VoiceAccess Version 3.09.00 User Manual Note: Like all other prompts you can also skip this prompt by pressing the pound key #.. This will take you to the next point. If the attendant is not activated you will hear a tone as with any regular answering machine. After you’ve spoken your message you can hang up or press the pound key to finish recording. If you press the pound key you will hear a prompt telling you that your message was deposited.
TC/VoiceAccess Version 3.09.00 User Manual 3.4 THE MAIN MENU After a successful login you are in the main menu. The system divides messages into three categories: new incoming messages, old (already heard) messages, and finally messages you just recorded and did not send yet.
TC/VoiceAccess Version 3.09.00 Restart the current message or continue message playback if it was stopped. Skip to the previous message Skip to the next message Pause message playback Skip to the next section Call the sender Get help Choose message options Choose mailbox options Choose another speech profile User Manual 2 1 3 # 0 5 * 7* 8* 9* 3.5 MESSAGE OPTIONS All message options can be accessed by a two-key combination initiated by 7 .
TC/VoiceAccess Version 3.09.00 User Manual 3.5.1 Send Options Key sequence 7 0t Here you can specify the send options for the message you want to send. The send options are activated or deactivated by pressing the corresponding key. After changing any of the send options the system informs you about the current settings. Additionally the chosen send options except the default settings (“Standard”, “Without notification”) are added to the header of the message, to inform the recipient of the settings.
TC/VoiceAccess Version 3.09.00 User Manual Before sending the message you can enter 2 to replay your comment, 5 to add a further comment, 6 to delete the comment or 7 0 to set send options for this new message. After sending the message the system confirms the operation and returns to your messages. If you press the # key, you abort the reply procedure, and an unsent message is generated and the system continues reading your messages. You can press the * key to get help about the message status.
TC/VoiceAccess Version 3.09.00 User Manual 3.5.5 Hear Attachment List Key sequence 7 4t Choose this option to hear the list of attached files or object that cannot be played. This includes for example images, excel files, movies … After entering the menu for the attachment list, you will hear if there are any attachments or not. If there are some a number followed by the filename of the attachment will be played.
TC/VoiceAccess Version 3.09.00 User Manual 3.5.8 Delete All Heard Messages Key sequence 7 7 You can use this feature to delete all your already heard messages. After entering the key sequence, you will be prompted to confirm that you want to delete all of them. Here you can choose 1 for Yes or 9 for No. Note: Once you have deleted them all, you can only restore one message at one time. Note: Only voicemails will be deleted. 3.5.
TC/VoiceAccess Version 3.09.00 User Manual 3.6.1 Locking the MailBox Key sequence 8 7t This option is useful to prevent callers from leaving messages while you’re on vacation for instance. This key combination acts like a simple switch. The first time you press 8 locked. The second time you press 8 7 the mailbox will be unlocked. 7 the mailbox will be If you haven’t recorded a personal greeting, a default prompt will be played. 3.6.
TC/VoiceAccess Version 3.09.00 User Manual 3.6.4 Personal Identification Key sequence 8 1t You can record your name as mailbox identification with this key combination. The name is used in the message header and in the welcome prompt if you don’t record your own. The recording procedure is similar to all other recording procedures. 3.6.5 Enable/Disable Filtering Key sequence 8 5 Use this option to turn the VoiceMail-filter on or off. If it is enabled, you will only hear your VoiceMails.
