Version 9.02.
Client Applications Administrator‘s Manual Version 9.02.00 © 2013 Kofax, Inc., 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license terms. This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No. 2101327. Third-party software is copyrighted and licensed from Kofax‘s suppliers.
Client Applications Administrator‘s Manual Version 9.02.00 TABLE OF CONTENTS 1. ABOUT TCFW CLIENT ......................................................................................13 2. REQUIREMENTS...............................................................................................14 3. TCFW LOGIN .....................................................................................................15 4. MAINTAINING USER PROFILES ........................................................
Client Applications Administrator‘s Manual Version 9.02.00 4.3.2 FREE ADDRESS FIELD............................................................................................................. 27 4.3.3 ACTIVE CHECK BOX ................................................................................................................ 27 4.3.4 ARCHIVE ENTRY DROP-DOWN LIST ......................................................................................... 28 4.3.5 AUTO TERMINATION CHECK BOX .......
Client Applications Administrator‘s Manual Version 9.02.00 4.5.1 ACCESS NUMBER ................................................................................................................... 34 4.5.2 ACCESS PASSWORD ............................................................................................................... 34 4.5.3 FIS PREFIX ............................................................................................................................ 34 4.5.
Client Applications Administrator‘s Manual Version 9.02.00 4.11.4 PIN ....................................................................................................................................... 53 4.11.5 RESEND FAILED MESSAGES .................................................................................................... 54 4.11.6 INCLUDE DETAILS FOR (UN)SUCCESSFUL TRANSMISSION ......................................................... 54 4.11.7 REPORT DESTINATION NUMBERS .................
Client Applications Administrator‘s Manual Version 9.02.00 7.2 COVER VARIABLES FOR DATE AND TIME ............................................................................ 88 7.2.1 FORMAT CONTROLS FOR DATE ............................................................................................... 89 7.2.2 FORMAT CONTROLS FOR TIME ................................................................................................ 89 7.3 RICH TEXT COVERS ...............................................
Client Applications Administrator‘s Manual Version 9.02.00 12.4.4 CREATED AT ........................................................................................................................ 113 12.4.5 ERROR................................................................................................................................. 113 12.4.6 FILE NAME ........................................................................................................................... 113 12.4.
Client Applications Administrator‘s Manual Version 9.02.00 13.1.8 ADDITIONAL CODE PAGE....................................................................................................... 121 13.1.9 VOICE MAIL EXTENSION ........................................................................................................ 122 13.1.10 BROADCAST SERVER ............................................................................................................ 122 13.2 ARCHIVE SERVER .....................
Client Applications Administrator‘s Manual Version 9.02.00 13.7.4 MULTIMEDIA DEVICE ............................................................................................................. 135 13.7.5 TELEPHONE/EXTENSION ....................................................................................................... 135 13.7.6 CHANGING THE ASSOCIATED FILE EXTENSIONS ..................................................................... 135 13.8 VOICE MAIL ........................................
Client Applications Administrator‘s Manual Version 9.02.00 16.4.4 RELATED ENTRIES IN THE REGISTRY ..................................................................................... 164 17. SETTING PRINTER API COMMANDS ............................................................165 17.1 API KEY WORD COMMAND OVERVIEW ............................................................................... 165 18. TC/BROADCAST .......................................................................................
Client Applications Administrator‘s Manual Version 9.02.00 20.2 TIME ZONE DESCRIPTIONS .................................................................................................. 183 20.3 AUTOMATIC CONVERSION OF TIME STAMPS .................................................................... 183 20.3.1 HOW TO ENABLE AUTOMATIC CONVERSION OF TIME STAMPS ................................................. 184 20.4 USER PROFILE .............................................................................
Client Applications Administrator‘s Manual Version 9.02.00 1. About TCfW Client TCfW Communication Server Client (TCfW) is a client application to Kofax Communication Server. It has many flexible settings that you can configure to define various rights, restrictions and definitions for each user in the organization. It is the responsibility of the administrator not only to configure each user but to help the users with problems and answer their questions.
Client Applications Administrator‘s Manual Version 9.02.00 2. Requirements Refer to the KCS Client Applications Installation Manual (kcsclients_inst_xyyzz) for requirements. ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 3. TCfW Login Before using TCfW, you have to log in. Logging in is not possible when no messaging server has been configured. The Change… password button is disabled when no messaging server has been configured or selected. If more than one messaging or archive server have been configured the login dialog is extended with a combo box so the user can select the desired server.
Client Applications Administrator‘s Manual Version 9.02.00 Note: When using LAN Login, TC/Login uses by default the complete login name (e.g. TestUser@EMEA) to login into TCOSS. If the users in TCOSS are created with the short name only (TestUser in the example above), you will get the response 609 (User ID not found).
Administrator‘s Manual Version 9.02.00 Client Applications 4. Maintaining User Profiles As the administrator you are in charge of maintaining the TCfW workstations. Each KCS system has a set of user profiles, which define the rights of all users who have direct access to the server. You can edit these profiles by doing the following: Select User Profiles from the Admin menu. A window with a list of users opens. Double-click a user in the list to view his/her user profile.
Client Applications 4.1 Administrator‘s Manual Version 9.02.00 General The General tab contains basic information about each user. Bold fields are mandatory. 4.1.1 User ID Also called short name. Each User ID must be unique and may be up to eight characters long. Note: Do not specify User IDs with more than 12 characters as this may cause problems when saving messages in private folders. 4.1.2 Group Each user can be a member of one group.
Client Applications Administrator‘s Manual Version 9.02.00 Note: A group administrator with the inbox, outbox, and message folder rights for a certain group (e.g., ―group1‖) may also have access to groups that start with the same string (e.g., ―group10‖, ―group11‖ …). To avoid possible security problems, use group names accordingly. 4.1.3 Location Location-based routing means that the routing process of the recipient may depend on the location of the message originator.
Client Applications 4.1.11.1 Administrator‘s Manual Version 9.02.00 Password Age The maximum password age is set globally in the system file +MAIL5V/App99 on the TCOSS server. If the password validity period is less than 14 days, users will get a warning after login. Users have the possibility to change their own password immediately, which resets the password validity period. If a password has expired, logon is only possible if the password is changed at the same time.
Administrator‘s Manual Version 9.02.00 Client Applications 4.1.11.4 System Account Policy File The system file ―+MAIL5V/App99‖ allows to set global server account policy parameters.
Client Applications Administrator‘s Manual Version 9.02.00 Note: To change their own password, users must have general write access to the user profiles or at least the right to change their own password Login with old clients is not possible after the password has expired or if it was issued with the ―Change password at next login‖ option. 4.1.14 Password Never Expires This user right may be set for individual users in the user profiles.
Administrator‘s Manual Version 9.02.00 Client Applications After an account has been locked, logon is no longer possible (even with the correct password). The account lock may be reset manually by a system administrator. The account lock will also be reset if the password of the user is changed by an administrator. It is possible for a system administrator to explicitly lock a user‘s account. No system error message and no event log entry are generated in this case.
Client Applications Administrator‘s Manual Version 9.02.00 Support for TC/Report v3: If the visible in outbox check box is checked the Media Type and the Application Name can be specified for the gateway user. Media Type: Select the media type that matches the connected mail system or medium. For normal users that have ―visible in outbox‖ set for some purpose, choose the media type ―Invalid‖. This ensures that the user profile information is imported to the OmniAnalyser database.
Client Applications Administrator‘s Manual Version 9.02.00 If the time zone for user RM on the TCOSS server is configured to Central European time, the time zone of the computer must also be Central European time. Note: Detailed information how to configure the TCOSS server for time zone support can be found in the TCOSS 7.56.00 release description. 4.1.
Client Applications Administrator‘s Manual Version 9.02.00 1) Select any already existing address. 2) Overwrite the information in the fields. 3) Give the new address a new address number (otherwise the previous address will be overwritten.) 4) Click the Save Addr. Button. 5) Click OK. (See 6.5 Recipient Window for more information on entering addresses.) 4.3 Event The Event tab defines which types of events the user utilizes.
Administrator‘s Manual Version 9.02.00 Client Applications The events section holds a maximum number of 150 events. 4.3.1 Event Drop-Down List This list contains the following events: Event In Description KCS generates this event when a message is put into the user's IN Box. Normally this event is used to create send orders for LAN printers (Service PRINT) and/or for LAN Break messages (Service BRK). Also, this event can be configured to forward messages automatically to a remote fax machine.
Administrator‘s Manual Version 9.02.00 Client Applications 4.3.4 Archive Entry Drop-Down List With this drop-down list it is possible to configure how send orders that are generated by events will be saved to the short-term archive (a send order is the mail entry + the linked document).
Client Applications Administrator‘s Manual Version 9.02.00 are specially designed to respond to the above events and are only available in the Event tab, except for users authorized to maintain services. PRINT: Prints the message to a specific printer queue. BRK: Generates a LAN Break message. MSGON: Turns on the message waiting signal on the phone set. MSGOFF: Turns off the message waiting signal on the phone set. 4.3.8 Delivery Type Drop-Down List KCS supports sender service-dependent events.
Client Applications Administrator‘s Manual Version 9.02.00 with reception error with specific reception error, e.g. ―XY‖ Restrictions: No more than one filter for a service can be defined. Wildcards in filters are not supported. 4.4 Rights You can define each user's authorization in this tab. This screen defines the user's read and write access to folders, as well as a number of other rights. 4.4.
Client Applications 4.4.4 Administrator‘s Manual Version 9.02.00 System Address Book Defines access authorization to the System Address Book. It should be set to both, Read and Write, for Administrators and Distributors. For the standard user it is recommended that this be set to Read only. 4.4.5 User Address Book Defines access authorization to the user's address book. You should set this to both Read and Write. 4.4.6 All Priv.
Administrator‘s Manual Version 9.02.00 Client Applications 4.4.14 LAN Login Grants the user the authorization to use the same user ID and password he has on the LAN for automatic login to KCS, and to change the LAN Login check box in the Login window. NOTE: In this case the user‘s password is not checked on the KCS. 4.4.15 Terminate Incoming If set, the user's incoming messages will be automatically terminated when he/she opens them from the IN Box. 4.4.
Administrator‘s Manual Version 9.02.00 Client Applications 4.4.22 IN Box, OUT Box and Message Folder Rights List group: The user can select any user of his own group and see that user‘s list of messages, but cannot open them. Open group: The user can view and open messages of any and all users in his group. List all users: The user can select any user (or clear the search criteria field) and see the list of messages, but is not allowed to open other user‘s messages.
Client Applications Administrator‘s Manual Version 9.02.00 If a user with restricted authorization writes a message to a recipient who can be reached through several services, all services for which the user has no rights will be deactivated automatically.
Client Applications 4.5.5 Administrator‘s Manual Version 9.02.00 Access Number The user needs this number to access the KCS. It can be any length and precedes the fax scan command displayed in the Scan Into window when the user scans an attachment. 4.6 Distributor Area The Distributor area defines whether distribution is activated, the distribution queue, and various Distributor rights. 4.6.1 Distributor Mode Enables or disables the Distributor mode. 4.6.
Client Applications 4.6.7 Administrator‘s Manual Version 9.02.00 Split Message An incoming Message can be split to multiple new messages. Note: If the right Split messages is set, then all messages in distribution mode will be opened in text view. 4.6.8 Change Message Content The user may change the content of the message. 4.6.9 Edit/View Key System Fields The user may edit/view the banking key system fields.
Client Applications Administrator‘s Manual Version 9.02.00 Paste Button: Once the signature is on the Clipboard, this button loads the signature into the user profile. See next section. 4.7.2 Inserting a Signature into the User Profile The steps below assume that bitmap (*.bmp) files are linked to Paintbrush (PBRUSH.EXE). You can test this by double-clicking a file with the extension BMP in the File Manager. Paintbrush should open with the selected file.
Client Applications 4.8 Administrator‘s Manual Version 9.02.00 Queue Length, Queue Age and Queued Pages Alerting It is possible to have TCOSS generate alerts if the number of messages waiting in a queue exceeds configurable limits. There are two kinds of alert messages: actual warnings if limits have been exceeded and warning retractions informing that the situation has gone back to normal. All alerts are set in the user profile defining the queue which is to be supervised.
Administrator‘s Manual Version 9.02.00 Client Applications 4.9.2 Create a Warning Message The warning message is created as usual with the TCfW client (menu Message/New). Enter an appropriate warning text and all desired recipients of the warning. All send options like priority; cover sheet etc. may be used. Make sure that the message originator (From field) gives a valid user or queue (if the originator user is deleted the warning cannot be sent anymore).
Client Applications Administrator‘s Manual Version 9.02.00 Afterwards enter the alert properties and alert filter values. 4.9.3.1.1 Alert Properties 4.9.3.1.1.1 Name The name of the alert. 4.9.3.1.2 Alert Filter 4.9.3.1.2.1 Watch Inbox / Outbox Specifies an inbox-centric or an outbox-centric alert definition. 4.9.3.1.2.2 From User / Group For an outbox centric alert definition it defines the watched outbox or watched group-outbox.
Administrator‘s Manual Version 9.02.00 Client Applications 4.9.3.1.2.4 State Specifies the state of a message. 4.9.3.1.2.4.1 Message States Messages to be sent out by TCOSS are in one of the following 5 states: 4.9.3.1.2.5 State Description Deferred Waiting for the intended time of sending Wait for document conversion Waiting to be picked up by the TCOSS document.
Client Applications 4.9.3.1.3.1 4.9.3.1.3.2 Administrator‘s Manual Version 9.02.00 Adding alert levels To add an alert level, select the alert in the list on the left and then click the ‗New Level‘ button. After that enter the values for the alert level. Deleting alert levels To delete an alert level, select the alert level in the list and then click the ‗Delete Level‘ button. ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 Click the ‗Save‘ button to save the alert. 4.9.3.1.3.3 Alert level values 4.9.3.1.3.3.1 Sub-Alert A level which has this flag set is not triggered if another level with a higher trigger threshold is active. 4.9.3.1.3.3.2 Active Each level can be set to active / inactive. 4.9.3.1.3.3.3 Periodic Repetition If an alert is triggered and the alerting condition persists, the alert message will be repeated after the specified time.
Administrator‘s Manual Version 9.02.00 Client Applications Examples: Warning: trigger threshold = 1000, re-activation threshold = 500: The warning message will be posted if the queue length rises above 1000. If the queue length oscillates between 1100 and 900 no further warning will be given. Only after the queue length falls below 500, a second warning will be posted if it then rises to 1001.
Client Applications Administrator‘s Manual Version 9.02.00 Example of a recipient in an alert template: In this example the alert message is sent to the originator (or originator group) set in the alert filter. The queue name is put into the ―Full name‖ field and the alert text variable into the ―Free Text‖ field.
Client Applications Administrator‘s Manual Version 9.02.00 Afterwards enter the alert properties and alert filter values. (for details about alert properties and filter values see 4.9.3.1.1 Alert Properties and 4.9.3.1.2 Alert Filter) 4.9.3.3.1 Alert Levels See 4.9.3.1.3 Alert Levels Note: The trigger threshold and re-activation threshold values for the alert level specifies the queue age in seconds. ©Kofax, Inc.
Client Applications 4.9.3.4 Administrator‘s Manual Version 9.02.00 Create a Queued Pages Alert Select the Queue Length/Age/Pages alerting property page, then select Queued Pages in the list on the left side and then click the ‗New Alert‘ button. Afterwards enter the alert properties and alert filter values. (for details about alert properties and filter values see 4.9.3.1.1 Alert Properties and 4.9.3.1.2 Alert Filter). ©Kofax, Inc.
Client Applications 4.9.3.4.1 Administrator‘s Manual Version 9.02.00 Alert Levels See 4.9.3.1.3 Alert Levels 4.9.4 Deleting Alerts To delete an alert, select the alert in the list and then click the ‗Delete Alert‘ button. ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 4.10 Queue Length, Queue Age and Queued Pages Monitoring A log agent writes log entries in regular intervals to the short term archive to be later processed by TC/Report. NT performance counters allow a live view of TCOSS queue lengths. The log agent and the creation of NT performance counters are controlled by setting a log agent entry in the queue‘s user profile, e.g. for user ―F‖ to monitor the fax sending queue. 4.10.
Administrator‘s Manual Version 9.02.00 Client Applications 4.10.2 Log Interval in Seconds A value of zero activates an NT performance counter; any non-zero value activates the queue length log agent plus an NT performance counter. The value itself sets the log interval in seconds; the actual log interval is rounded up to multiples of the alert check interval set in the system configuration. 4.10.
Client Applications 4.10.5 Administrator‘s Manual Version 9.02.00 Filter The filter is used to restrict the queue length/age/pages counting for messages which match specified filter criteria. 4.10.5.1 Inbox / Outbox Specifies an inbox-centric or an outbox-centric monitoring definition. 4.10.5.2 From User / Group For an outbox centric monitoring definition it defines the watched outbox or watched groupoutbox. For an inbox centric monitoring definition it may act as an additional filter value.
Client Applications Administrator‘s Manual Version 9.02.00 The configuration for the queue length log for the TCLMX7Q4 queue: Note: To include messages sent from any user, leave the ‗From‘ field empty. The log entry for the TCLMX7Q4 queue shows a count of 17 ©Kofax, Inc.
Client Applications 4.10.5.4 Administrator‘s Manual Version 9.02.00 State This filter value specifies the state of a message.(for details about message states see 4.9.3.1.2.4.1 Message States) 4.10.5.5 Priority The message counting may include messages of all priorities, or it may be restricted to messages with a specific priority or a range of priorities 4.11 TC/Broadcast This tab controls report settings and settings for TC/Broadcast error handling. 4.11.
Client Applications Administrator‘s Manual Version 9.02.00 For more information about the TC/Broadcast PIN code see the TC/Broadcast manual. 4.11.5 Resend Failed Messages If selected, the job end event creates a new job containing the failed addresses. 4.11.6 Include Details for (Un)Successful Transmission If cleared, corresponding details are suppressed in the job end report. 4.11.
Administrator‘s Manual Version 9.02.00 Client Applications 4.13 TC/Web The TC/Web tab is used to customize the appearance of the TC/Web application per user. The checkboxes can have one of three states: State Selected Cleared Indeterminate 4.13.
Client Applications Administrator‘s Manual Version 9.02.00 User Switching - The user can switch to other users. Set New Password - The user can change other users password, without knowing the old (grayed out if the "User Switching" checkbox is not checked) The ―User Profiles‖ Read and Write checkboxes must be checked in the rights tab of user profiles tool to enable the ―User List‖ and ―User Switching‖ functionality 4.
Client Applications 4.14.1 Administrator‘s Manual Version 9.02.00 Setting Default Identity Rights It is possible to set default identity rights with a click on one of the buttons on the top. The default identity rights are defined in the Windows registry. The registry key for the default identity rights is HKEY_LOCAL_MACHINE\SOFTWARE\TOPCALL\TCFW\IDENTITYRIGHTSDEFAULTS Under this registry key there are three sub keys.
Administrator‘s Manual Version 9.02.00 Client Applications 5. Distributing Incoming Messages As the administrator you must define at least one distributor, who is a standard TCfW user with the additional right for distribution set in his User Profile. Distributors distribute, or route, incoming messages addressed centrally to the company to their intended recipients. The Distributor starts distribution by setting Distribution On in the Admin menu, or by clicking the Distribute icon on the toolbar.
Client Applications Administrator‘s Manual Version 9.02.00 1) Set Distribution On in the Admin menu, or click the Distribute icon on the toolbar. 2) Select To or cc from the Delivery Type drop-down box (the To field). 3) Select the recipient(s) you want or enter them in the Recipient field. 4) Fill in the From and Subject fields. 5) Click Send. Note: if the Distributor of a message without a cover, owns a cover in the message-folder called ―DIST CVR‖ this cover will be taken for the message. 5.
Client Applications 5.2.1 Administrator‘s Manual Version 9.02.00 Shortcut Keys Available Within the Message Window: Key A O Ctrl T P + (Numeric Keyboard) - (Numeric Keyboard) R F -G [HOME] [END] [F3] [F9] [F12] Ctrl P H ©Kofax, Inc. Description Changes to the open address window. Optimized Image view. Terminates the message. Full Page View. Zoom In. Zoom Out. Rotate 90 degrees. Flip Page 180 degrees. Goes to Page Number (Prompts the user for which Page Number to view). First Page - without header.
Administrator‘s Manual Version 9.02.00 Client Applications 5.2.2 Shortcut Keys Available Within the Address Book Window: Key Up and Down Arrow [ENTER] [INSERT] [F3] [CTRL] + [F3] [F6] [CTRL] + [F6] [DELETE] M Description Move up and down within the list of recipients. Selects the current recipient as a TO recipient. Selects the current recipient as a CC recipient. Searches by Name (i.e.
Client Applications 2) Administrator‘s Manual Version 9.02.00 Press F11 to split the message. A message box is shown offering the possibilities Cancel or Ok. Cancel removes the split. The part above the cursor and including the line where the cursor is positioned are copied by the new message and removed from the original message. Also all contents above the text block are copied to the new message and removed from the old message.
Client Applications 5.4 Administrator‘s Manual Version 9.02.00 Splitting Messages in Image Mode When a message opens in distribution mode, pressing the F11 key splits the message. 2 new messages are created. The first message contains the pages, starting from the first page up to the current page minus 1. The second message contains the pages, starting with the currently viewed page to the last page. The first message gets the input focus.
Client Applications Administrator‘s Manual Version 9.02.00 6. Maintaining Address Books The screen below is different from the Address Book window used to address messages (Check Address icon). This Address Book window, accessed from the Admin menu, is strictly to add new recipients/distribution lists to address books and edit existing ones. To work with a specific address book, select it from the Address Book drop-down list (upper left). Press the NEW button to add a new recipient.
Administrator‘s Manual Version 9.02.00 Client Applications system address book, not in a private address book and not in a group address book. It is possible to use additional filters with type filtering by double-clicking into the line just above the column headers 6.2 Maintaining the Private Address Book of Another User The private address book of any user can be opened by selecting a user in the user profile window and then clicking the Addr.Book button.
Client Applications 6.4 Administrator‘s Manual Version 9.02.00 1) Click Save. 2) Enter "GROUP1" in the Group field of the user profiles of each user who will access the new group address book. 3) Provide each of these users with group address book access by activating the Read and Write check boxes for Group Address Book in the Rights area of each user profile. 4) Click OK. 5) Exit TCfW to update the system files. The address book "GROUP1" will appear in the users' Address Book drop down list.
Administrator‘s Manual Version 9.02.00 Client Applications If you have entered the distribution list ID, click the OK button -> the distribution list details window opens. 6.4.3 Distribution List Details Window In the distribution list details window the basic properties for the distribution list and the recipients for the distribution list can be edited 6.4.3.1 Recipients Filter The recipients of the distribution list can be filtered by the type.
Administrator‘s Manual Version 9.02.00 Client Applications Full Name Service Number Additional filter values for filtering can be added by double clicking into the row above the grid header row. A dialog window opens where you can input a filter value.
Client Applications 6.4.3.3.1 Administrator‘s Manual Version 9.02.00 Distribution List Type A list with a status of temporary will be deleted after the broadcast job has successfully sent. Temporary lists are created by TC/Broadcast to hold a list of all of the recipients that could not be sent in a job. 6.4.3.3.2 Priorities A Priority high and Priority low can be set for a distribution list. When a broadcast job is sent, the user can choose to send it with a priority of high or low.
Administrator‘s Manual Version 9.02.00 Client Applications HKEY_LOCAL_MACHINE\SOFTWARE\TOPCALL\TCFW\RecipientsLimit. If the number of recipients in a message is over RecipientsLimit, only the active recipient is displayed, otherwise all recipients are displayed. If RecipientsLimit does not exist, all recipients are displayed. 6.4.3.4.2 Address Books Distribution lists are stored in one of three address books: system, group, or private.
Client Applications Administrator‘s Manual Version 9.02.00 Clicking the Yes button opens the Import List dialog window. Note: A large list can take several minutes to import. 6.4.3.7.1 Text File Format Specifications The text file has a simple format. The first row is a header row which defines the fields that are included in the file, and each following row holds the data for one address. The file must either be comma separated (.csv) or tab separated (.tsv).
Client Applications Administrator‘s Manual Version 9.02.00 This field determines how an address is imported if a recipient with the same RecipientID already exists in the address book where the list is being imported. There are three possible import modes.
Client Applications Administrator‘s Manual Version 9.02.00 If the distribution list has changed a message box is shown, before the distribution list details window is closed. Clicking the Yes button saves the distribution list and then closes the distribution list details window. 6.4.4 Import a Single Distribution List A distribution list can be imported by clicking the Import Distrib.List button in the address book window.
Client Applications 6.4.5 Administrator‘s Manual Version 9.02.00 Import of All Distribution Lists All distribution lists of an address book can be imported by clicking the Import All Distl. button in the address book window. The Import of all distribution lists window opens where you specify the master distribution list file (The master distribution list file contains the general properties for all distribution lists that you want to import. See 6.4.5.1 Import Files).
Client Applications Administrator‘s Manual Version 9.02.00 Clicking the OK button starts the import of the distribution lists. If a distribution list already exists in the address book, a message box is displayed where you can specify if the distribution list should be overwritten. 6.4.5.
Client Applications Administrator‘s Manual Version 9.02.00 The master distribution list file that holds the general distribution lists properties is RM2.csv. It has following content: ListID dl1 dl3 dl4 DL_GROUP2 DL_GROUP The text files that hold the recipients data for the distribution lists are: RM2_dl1.csv, RM2_dl3.csv, RM2_dl4.csv, RM2_DL_GROUP2.csv, RM2_DL_GROUP.csv 6.4.5.1.1 Text File Format Specifications for the Distribution Lists The text file has a simple format.
Client Applications Administrator‘s Manual Version 9.02.00 The first row indicates which fields are included, and the order of the fields. Here is a list of the fields that can be included (Required fields are in bold): Attention, Service, Number, RecipientID, UserID, Type, Freetext, DelTypeDef, Company, Department, UserBelongsTo, Active, DirsyncAllowed Data Rows Each following row in the text file is an address. Each address row must have the same number of fields as the header row.
Administrator‘s Manual Version 9.02.00 Client Applications Clicking the Save button starts the distribution lists export. 6.4.6.1 Generated Export Files A master distribution list file that holds the general properties of the distribution lists is created. For every distribution list a text file with the recipient data is created in the same folder. 6.4.7 Cover Variables: Variable Description $To<> Distribution lists are NOT expanded and shown as a single line.
Administrator‘s Manual Version 9.02.00 Client Applications Use list A as To cc BCC A1 - A3 TO CC BCC B1, B2 CC CC BCC Delivery type of group B is BCC: Use list A as To Cc BCC A1 - A3 TO CC BCC B1, B2 BCC BCC BCC Note: The distribution lists are designed to be equal in use and appearance to normal recipients. Therefore the name should indicate that it is a distribution list, e.g. List_All_Partners or LPARTNER or Partnerlist.
Client Applications 6.5 Administrator‘s Manual Version 9.02.00 Recipient Window You can create new recipients or edit existing ones in the Recipient window. From the Address Book (Admin menu) or Address Book window (Check Address button on the toolbar), click the New button to enter a new recipient, or select a recipient and click Edit. In either case the Recipient window will open.
Client Applications Administrator‘s Manual Version 9.02.00 The Short Name field contains the abbreviation of the recipient that you can enter in the Recipient field of the message window. 6.5.2 Address Area The address area, the lower half of the Recipient window, is where you define one or more sending services with which the recipient can be reached. Each service is represented by an entry in the list.
Client Applications 6.5.2.3 Administrator‘s Manual Version 9.02.00 Active Check Box The address entry is only used in the address if this check box contains an X (=active). You can deactivate an address that is temporarily out of service instead of deleting it. Click the Active check box to toggle it. 6.5.2.4 Number Field* If the Number field is available for the service selected, enter the fax number, telex number, etc.
Client Applications 6.5.2.8 Administrator‘s Manual Version 9.02.00 Address Field* If the Address field is available for the service selected, click within this field to open the Postal Address window and enter the address. Note: The fields with a trailing asterisk * are service dependent. ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications 7. Creating Cover Sheets Merge values in cover sheets allow users to automatically insert certain variable components into outgoing messages without typing them in each time. When you create a new cover sheet in TCfW, you can insert merge values (variables) into it by enclosing specific abbreviations defined in TCfW within dollar signs ($).
Administrator‘s Manual Version 9.02.00 Client Applications Distribution lists are NOT expanded and shown as a single line. The other cover variables($Name$, $Comp$…) are taken from the distribution list. Variables $To<$Sal$ $Name$> Description Produces a list of all To: recipients. One line, for example, looks like this: ‗Mr. Jason Southwick‘ $Cc<$Sal$ $Name$> Produces a list of all cc: recipients. $cc<$Sal$ $Name$> Produces a list of all cc: recipients.
Administrator‘s Manual Version 9.02.00 Client Applications If no text box is open in the message area (lower part of the screen), open one by clicking Insert Text from the Edit menu. Enter permanent text and merge values in the text box, for example: From: $UName$ $To $cc<$cc: Sal$ $Name$, $Comp$> $Time1$ $EPg$ Subject: $ERef$ Click File from the Attach menu to select a black and white image to use as an overlay. The Attach File To window will open.
Administrator‘s Manual Version 9.02.00 Client Applications Enter a name for the cover sheet in the Message Name field and confirm these choices by clicking OK. Merge values only work in cover sheets; but not in normal messages. TCfW merge values are case sensitive. You have to enter them exactly as they appear in this section. 7.1 Creating Service Dependent Cover Sheets A new TCfW feature allows you to create a cover sheet that will work regardless of the sending service used.
Administrator‘s Manual Version 9.02.00 Client Applications 8) 7.2 Click Save As to save the message as a cover sheet. Cover Variables for Date and Time Two cover variables are available to match the Japanese representation of time and date.
Administrator‘s Manual Version 9.02.00 Client Applications Japanese 17 932 932 Norwegian 20 0 1252 Polish 21 1 1250 Portuguese 22 0 1252 Romanian 24 1 1250 Russian 25 1251 1251 Slovak 27 1 1250 Slovenian 36 1 1250 Spanish 10 0 1252 Swedish 29 0 1252 This feature is only supported for the combinations of KCS and workstation code pages listed above. A Japanese edition of Windows NT or 9x is required for locale ID 17, all others work on both English and Japanese versions.
Administrator‘s Manual Version 9.02.00 Client Applications 7.3 Rich Text Covers RTF coversheets may include all coversheet variables that can be included in standard coversheets. The only exception is that the syntax of $to< > and $cc < > is changed a little bit. A message with a RTF cover sheet may be previewed with the preview function in TCfW 5.0 (or higher). Any RTF attachments outside the message cover, i.e.
Administrator‘s Manual Version 9.02.00 Client Applications 7.3.3 Changed Syntax of ―To‖ and ―cc‖ Lists in RTF Cover Sheets In a line where $To (or $to) is used, $To should be the first sequence of characters in this line. In this way $To marks the beginning of a line. The closing square bracket > may be on a different line following the line containing the $To<. It actually has to be on the next line if one wants to have a separate line for each recipient. The $To<...
Client Applications 7.3.6 Administrator‘s Manual Version 9.02.00 Trace Options In case of RTF conversion problems please create the following registry key: HKLM\Software\TOPCALL\TCOSS\rtfTraceLevel REG_DWORD 0 rtfTraceLevel is bit wise interpreted. The meaning of the single bits is defined as below: 0x01 ... errors (if any bit is set errors are traced) 0x02 ... warnings 0x04 ... info on memory allocated - freed 0x08 ... info on (gdi/window) objects used 0x10 ... info on thread execution 0x20 ...
Administrator‘s Manual Version 9.02.00 Client Applications 8. Maintaining Sending Services A service defines a community of recipients and senders. A user's equipment determines the various capabilities of service (e.g., fax, telex, X.400). Since KCS systems support a variety of sending services, you can maintain a directory of services in the Services window, shown below: Each service sends specific types of documents and has its own method for addressing messages.
Administrator‘s Manual Version 9.02.00 Client Applications Fax Telex Teletex X.400 TOPCALL Postal Free Format Note: Services with a description field starting with a plus sign (+) are intended for use only in the user profile's Event area. Regular users therefore do not see these services in their displays. Each service entry contains the following fields: Field Description Description Briefly identifies the service. Document Class Defines the types of files that can be exchanged with this service.
Client Applications Administrator‘s Manual Version 9.02.00 9. Server Submenu The Server submenu contains the following windows: Lines / Statistics, Disk Usage, Number Series, Date / Time, Backup / Restore, Archive Maintenance, Registration, and Global Alerting Activate / Deactivate. 9.1 Lines / Statistics You can monitor the line status of all KCS communication lines and can change the line settings from the Lines/Statistics window, shown below: Possible line settings include: ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications Status WAIT CONTINUE QUERY Description No send attempts will be made Further send attempts will be made periodically by KCS Send attempts will be made by external request only. This status cannot be changed. SERVER The line is set for client/server connection only. This status cannot be changed. Follow these steps to change the line settings of a communication line: 9.1.1 1) Select Server from the Admin menu.
Administrator‘s Manual Version 9.02.00 Client Applications 9.2 Disk Usage This window displays hard drive usage on the KCS server.
Client Applications Administrator‘s Manual Version 9.02.00 1) Select Server from the Admin menu. 2) Select Number Series from the Server submenu. A list of number series and their values will be displayed: Follow these steps to change a number series: 1) Click the series you want to change. 2) Enter a new value in one of the fields at the top of the Number Series window. 3) Click Save. The values of the number series are updated automatically by KCS.
Client Applications Administrator‘s Manual Version 9.02.00 Do the following to change the date and/or time. 1. Position the cursor within the date or time field and enter a new value or select one with the up and down arrows. 2. Click Save. 9.5 Backup / Restore In this window KCS stores various kinds of data that can be backed up or restored if deleted You can also delete entries of user or group address books. You cannot however delete entries from the system address book.
Administrator‘s Manual Version 9.02.00 Client Applications Backup files can be stored in two formats: ASCII (can be viewed and edited) BINARY (shorter for fast backup) The BACKUP files are copied to the specified directory and are named as follows: User Profiles: USER.ASC or USER.BIN Address Books: ADDRESS.ASC or ADDRESS.BIN Services: SERVICE.ASC or SERVICE.BIN To provide an adequate backup of the mail system, KCS offers an optional mirror disk.
Client Applications Administrator‘s Manual Version 9.02.00 Archive volumes can be written to CD or DVD as soon as they are full. The oldest volume on the Archive will be erased after it was written on DVD/CD. There are 2 indexes kept on disk, the volume index and the full index for each volume. The Archive Maintenance window gives an overview of all Archive volumes and allows to start and stop archiving and to start and stop user access to the Archive.
Client Applications Administrator‘s Manual Version 9.02.00 Status Open Description Volume that is currently used for archiving - only one volume can have this state. Only Index On-Line Only the index part of this volume is still on-line. The messages have already been saved to DVD/CD and are part of on off-line volume. Index On-Line on Index Volume nn The index part of this volume is kept on-line on volume nn, where nn indicates the volume number.
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Administrator‘s Manual Version 9.02.00 Client Applications Off-Line volume can have this state. The state changes to On-Line, if the Archive volume is full. Mounted Archive volume DVD/CD. The Off-Line volume path shows the DVD/CD drive where the DVD/CD is mounted Last Action and Result These two fields show which action was done last and if it was successful. The status shows Active if an action is not yet completed and OK if it was successful. In any other cases an error message is shown. ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications Write DVD/CD Scheduled Starts writing the selected volume on DVD/CD at the time specified on the TC/ARCHIVE server. Write DVD/CD Immediately Starts writing the selected volume on DVD/CD immediately. Set Volume On-Line/Off-Line Sets the Volume On-Line/On-Line Set Index Of Volume On-Line Sets the index and the entries on-line Set File Error E.g.
Client Applications Administrator‘s Manual Version 9.02.00 Second: defines the default path used in the Archive Maintenance window for the following actions: Verify DVD/CD only, Verify DVD/CD and increment DVD/CD count. 9.6.2.3 CDWRITERAPP (Optional) Specifies path and program name of the DVD/CD writer application. The path must be in the format C:\apps\winoncd\... Used by the Archive Maintenance window for the action: Make DVD/CD. 9.6.2.
Client Applications Administrator‘s Manual Version 9.02.00 License type Current registrations (installed clients) Maximum number of registrations Expiration date Workstation ID Product: E.g.: TC/TCFW (TCfW Communication Server Client) Last user logged in Last login time Search criteria here work the same way they do in the folder windows. Each workstation's registry contains the registration token, which is issued automatically by the server at each login.
Client Applications Administrator‘s Manual Version 9.02.00 10. System Folder The System Folder contains all the files, which can be accessed by the KCS administrator. These include all visible TCOSS files. Note: Only the user TECH can select the folder name +TECH. This special folder contains all TCOSS programs, configuration files and other system files. 10.1 Editing System Files Please consult your KCS technician before modifying any system files.
Administrator‘s Manual Version 9.02.00 Client Applications 11. Opening Messages Created in Other Mail Programs Messages written in mail programs other than TCfW do not contain a header with send options, sender and recipient when they are stored on KCS. These header objects are created when such a message is opened as described below. Message Header If the message is opened to be forwarded, replied to or distributed, the send options will be set according to the user‘s default template.
Client Applications Administrator‘s Manual Version 9.02.00 11.1 Configuration Example for TC/400 Create the service "AS" with prefix "16:+Y" on KCS. "16" is the KCS channel for the AS/400 in the example below: ©Kofax, Inc. 1) Create the user profile "AS" on KCS.
Client Applications Administrator‘s Manual Version 9.02.00 4) Set line 42 on channel 16 to "AS$*". (See the TCOSS Manual). Note: The * will be replaced by the Author field filled by TC/400. 5) In TC/400, change the send modes to e.g., "FAX$" instead of "F:". Physical send mode: FAX Prefix: FAX$ (valid KCS service). 6) In TC/400, change the Mailbox parameter to "AS" in the KCS profile. This causes TC/400 to send the command "..2Q,N=AS:" to KCS to get incoming messages.
Administrator‘s Manual Version 9.02.00 Client Applications 12. KCS Server Areas As with standard data processing, the information on KCS is stored in files. As opposed to DOS files, KCS files have more attributes. DOS file attributes include file size, file name and access flags. One of the attributes of a KCS file is the name of the folder it belongs to. The KCS itself is divided into three parts: Mail Area, User Area and Tech Area. Each of these areas can hold specific folders.
Client Applications Administrator‘s Manual Version 9.02.00 12.4 Additional Folder Fields The following folder fields appearing in alphabetical order are not documented in the TCfW User Manual. All of them appear in both the IN Box and the OUT Box and the Reception Error field appears in the Message folder as well. 12.4.1 Alternate Addresses Left This field specifies the number of alternate addresses remaining. 12.4.2 Cost Center Cost center defined by the sender.
Client Applications 12.4.9 Administrator‘s Manual Version 9.02.00 Message Name In the IN Box, with external senders this field is contains a name generated by KCS. It depends on the KCS configuration. With internal senders this is the name given to the message by the sender via the SAVE AS function; otherwise it contains the default message name "Untitled". In the OUT Box, it's the name given to the message by the sender via the SAVE AS function; otherwise it contains the default message name "Untitled".
Administrator‘s Manual Version 9.02.00 Client Applications 12.4.18 Reception Error This field contains information concerning a reception error, such as a partly received message. 12.4.19 Response Normally empty in the IN Box. In the OUT Box, this field may contain additional information helpful in some error situations, such as the recipient's answerback (e.g., +4316613321). 12.4.20 Retries Left A standard OUT Box field, indicating the number of send attempts remaining. KCS starts with 9 retries left.
Administrator‘s Manual Version 9.02.00 Client Applications In the OUT Box, this field contains the KCS channel used for sending the message. With messages sent by internal senders, this field contains the recipient's user ID. 12.4.24 Triggered by This field contains the event which triggered the creation of the send order.
Administrator‘s Manual Version 9.02.00 Client Applications Printed: Message was opened for printing. Distributed: Message was distributed by the Distributor. Replied: Message was opened for replying. Forwarded: Message was opened for forwarding. Reactivated: Message was reactivated for new sending. Rejected: Message requiring authorization was rejected. Authorized: Message was authorized. 12.4.
Client Applications Administrator‘s Manual Version 9.02.00 12.5 Adding Messages to the FIS Any message can be stored in the FIS Folder. And any user with Write access to the FIS Folder set in the Rights area of his user profile can do this. You store messages in FIS Folder the same way as you would store them in any other folder. Remember that the name of the message has to be numerical to be able to access it by fax. Follow these steps to add a message to the FIS folder: ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications 13. KCS Preferences (TC Management Console) KCS Preferences provide a common interface for configuring client application settings. These can be stored either in the current user‘s local or roaming windows profile, the local workstation configuration or the KCS user profile. In order to access settings stored in the KCS user profile the user is required to login using TC Login.
Client Applications 13.1.1 Administrator‘s Manual Version 9.02.00 Server Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\Name ( __Nr is the number of the messaging server, e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server1 ) Type: STRING The name of your KCS Messaging Server 13.1.2 Server Path Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\Path Type: STRING This value specifies the path to your KCS Messaging Server. This usually is the server's name on the network.
Administrator‘s Manual Version 9.02.00 Client Applications This value specifies your User-ID on the Kofax Communication Server 13.1.4 Login Automatically Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\AUTOLOGIN Type: STRING This value specifies if users can bypass the Login window. Uses the ID of the user logged in last. 13.1.
Client Applications Administrator‘s Manual Version 9.02.00 be used on other clients and the Kofax Communication Server to choose a suitable font for display. 13.1.9 Voice Mail Extension Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\VoiceMailExtension Type: STRING This value specifies the file extension to be used for Voice Mail Attachments. 13.1.
Client Applications 13.2.1 Administrator‘s Manual Version 9.02.00 Server Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\Name ( __Nr is the number of the archive server, e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer1 ) Type: STRING This value specifies the name of your KCS archive server. 13.2.2 Server Path Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\Path Type: STRING This value specifies the path to your KCS archive server.
Client Applications Administrator‘s Manual Version 9.02.00 For example c:\apps\winoncd\writer.exe. 13.2.4 Directory for DVD/CD Creation: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\CDTempPath Type: STRING This value specifies the path of the temporary directory. The path must be in the format \\computername\sharename. Used by the Archive Maintenance window for the actions: Prepare File for DVD/CD Creation. Remove File for DVD/CD Creation. For example \\pcsm\temp. 13.2.
Client Applications Administrator‘s Manual Version 9.02.00 13.3 Voice Server 13.3.1 Name of a Voice Server Value:HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\RemoteEngine\WellKnownServers Type: STRING This value specifies the name of the voice server(s). The value WellKnownServers can contain any number of strings (the list of strings is separated by a semicolon ‗;‘). Every string can be a Windows NT machine name, a TCP/IP network address or a RPC binding string.
Client Applications Administrator‘s Manual Version 9.02.00 Note: If the field Name of a voice server is empty, the field Group membership must not be empty. If both fields are empty the client won‘t be able to connect to a voice server. 13.3.3 Voice Server Resources Value:HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\COMMON\TCRT\ServerResources Type: STRING The voice server hardware resources are virtual endpoints for the remote engine to connect to different voice server instances on the same machine.
Client Applications Administrator‘s Manual Version 9.02.00 13.4 Network Transport 13.4.1 Workstation Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\Name Type: STRING This value specifies the name of your workstation. 13.4.2 Network Protocol Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Tcti\LinkTypes Type: STRING This value specifies the Network protocol to use. (IPX/SPX,NETBIOS,TCP/IP) 13.4.
Client Applications Administrator‘s Manual Version 9.02.00 adapter desired. When this parameter is set to (auto), TCTI automatically detects the adapter number (the first adapter number responding properly to NetBIOS calls). The default value is (auto). Most DOS or Windows installations do not require this parameter to be set. For installations with Windows NT, which use multiple network cards. 13.4.
Client Applications Administrator‘s Manual Version 9.02.00 This value specifies the font to be used on your system to display text in the Code Page selected above. 13.5.2 PC Code Page Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\CodePage Type: STRING This value specifies the code page setting used on your PC 13.5.3 Temporary Directory Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\WrkDir Type: STRING This value specifies the folder to be used for temporary files. 13.
Client Applications 13.6.2 Administrator‘s Manual Version 9.02.00 Common Trace Trace to file: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TraceFile Type: STRING This value specifies the name and path of file to write trace information to. If multiple trace files are configured the number is inserted before the file extension (.trc). Press the ... button to browse for a file.
Administrator‘s Manual Version 9.02.00 Client Applications Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\AppendTrace Type: DWORD Set to 0 to replace an existing trace file, 1 to the value of Maximum number of Trace files to append to the corresponding file. This value is dynamically adapted as trace files are being rotated. Enable tracing: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TraceToFile Type: DWORD This value specifies whether to enable or disable all tracing output.
Administrator‘s Manual Version 9.02.00 Client Applications 13.6.4 TCRT COM Interface Trace (TCRT.DLL) Registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TCRT\RTTraceLevel Trace Flag 0x0001 0x0002 0x0004 0x0020 13.6.5 Description Errors Attachment Pointer Calls on COM interface Connection object Reference counter Engine API Trace (tcEngine.
Administrator‘s Manual Version 9.02.00 Client Applications HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TCRT\REMTraceLevel Trace Flag 0x0001 0x0002 0x0004 0x0008 0x0010 0x0020 13.6.7 Description Warnings Communication Trace Infos Browser trace Timing for some RPC calls Engine channel handling Host Engine Trace (tce_host.dll) Registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TCRT\HostTraceLevel Trace Flag 0x01 0x02 0x04 0x08 0x10 0x20 0x40 0x80 13.6.
Client Applications Administrator‘s Manual Version 9.02.00 13.7 KCS Voice Player 13.7.1 Start Playing Automatically Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\AutoStart Type: STRING Start playback as soon as a file or voice message has been opened. 13.7.2 Close at Stop Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\AutoClose Type: STRING Close the player at the end of the message or when the user presses stop 13.7.
Administrator‘s Manual Version 9.02.00 Client Applications 13.7.4 Multimedia Device Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\Device Type: STRING This value specifies the device to be used for playback/recording. This can be either a telephone extension or your local computer system if equipped with a sound card. 13.7.
Administrator‘s Manual Version 9.02.00 Client Applications Press ―OK‖ Press ―Close‖ 13.8 Voice Mail The tabs regarding Voice Mail are Out of Office and Personal Identification. They will not be dealt with in the Administrator‘s Manual as they are rather user specific. (Please see the TCfW User Manual or the KCS Voice Mail Manual for more information.) 13.9 MS-Exchange Integration This panel is used to select the data formats used for message retrieval by Integrated Archive.
Client Applications Administrator‘s Manual Version 9.02.00 KCS image format *.BMP Windows Bitmap *.PCX ZSoft PC Paintbrush *.DCX Multipage format of pcx *.TIF Tagged Image File Format as developed by Aldus Corporation. The following compression methods are supported: Uncompressed do not use any compression Packbit use a subset of the Postscript Level 2 language for compression. G3 compression as specified in Standardization of Group 3 facsimile apparatus for document transmission, Recommendation T.
Client Applications Administrator‘s Manual Version 9.02.00 Type: STRING Output formats for file attachments. 13.10 Fax Viewer 13.10.1 Display Default Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFXVW32\OptFileStartup Type: STRING This value specifies whether to scale to show the Full Page or adapt the display to the width of the page (Optimized). 13.10.
Client Applications Administrator‘s Manual Version 9.02.00 13.10.3 Printing Scale Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFXVW32\PrintingScale Type: STRING Scale factor for printing messages. Default: 92, Range: 90 - 100 Allow multiple instances Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFXVW32\OptMultiple Type: STRING This value specifies the whether to allow more than one Fax Viewer to be started. 13.11 TCfW 13.11.
Client Applications Administrator‘s Manual Version 9.02.00 Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\DdeControl\LinkTopic Type: STRING Name of the link topic specified in the calling application. Link Item for DDE: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\DdeControl\LinkItem Type: STRING This value specifies the name of a control in the calling application that is able to receive a DDE response. This is normally the name of a text box or label.
Client Applications Administrator‘s Manual Version 9.02.00 Type: STRING This value specifies how long it takes until a distribution message not handled by the distributor reappears on the distributor‘s screen. Default Authorize User: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\AuthUser\ShortName Type: STRING A standard authorizing user can be defined for the All-For-One banking key system.
Client Applications Administrator‘s Manual Version 9.02.00 By selecting this option the original recipients of a message are deleted automatically, the distributor does not need to do this manually anymore. Set recipients to inactive By selecting this option the original recipients are visible but inactive, they will not get the message again.
Client Applications Administrator‘s Manual Version 9.02.00 Normally the .EXE file name without extension. Link Topic for DDE: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\AddrBook__Nr\LinkTopic Type: STRING This value specifies the topic to which the destination application reacts in a DDE conversation. Display Name: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\AddrBook__Nr\Title Type: STRING This value specifies the text appearing in the address book list box. 13.11.
Client Applications Administrator‘s Manual Version 9.02.00 Printing Scale Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\PrintingScale Type: STRING This value specifies the scale factor for printing messages from TCfW. Default: 92, Range: 90100. Preview Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\Preview Type: DWORD This value specifies whether the message preview shows a fax preview or a workstation preview. The fax preview uses the KCS Fax font.
Administrator‘s Manual Version 9.02.00 Client Applications Enable Debug Mode Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\Debug Type: STRING If enabled you will have three additional buttons in the Main TCfW window: Heap dump Generates a dump of the TCSI.DLL heap space to the TCSI trace file. Handle dump Generates a dump of the TCSI objects handles to the TCSI trace file. Open objects Displays in the status line: KCS name, user ID and number of open objects.
Administrator‘s Manual Version 9.02.00 Client Applications 13.11.4.1 Displaying the Original Message of a Notification Can Be Configured TCfW tries to open and to display always the original message of a notification. This behavior can be configured by setting following registry value to 0. HMACHINE\SOFTWARE\TOPCALL\TCFW\Workstation Registry-Key HKLM\SOFTWARE\TOPCALL\TCFW\WorkStation 13.11.4.
Client Applications Administrator‘s Manual Version 9.02.00 13.11.5 Signature The size of a signature that can be saved into a user profile can be specified (the maximum size is 200 mm by 250 mm). The unit of measurement can be millimeter, inch or pixel. Width Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\ SignWidth Type: STRING This value defines the maximum width of a signature.
Client Applications Administrator‘s Manual Version 9.02.00 1 = inch 2 = pixel 13.11.6 Scanner Application Title of application Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Scan\Title Type: STRING This value specifies the name of the scanner application. Path and name of program Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Scan\Program Type: STRING This value specifies the full path to a scanner application.
Administrator‘s Manual Version 9.02.00 Client Applications 13.11.7 Print Control This section can be found under PrtApiCommands and defines a string consisting of printer API commands. TCfW reads the keywords CMD1 up to CMD9. As parameter only the command itself must be specified. This is used for example when printing to KCS printer from WinWord. You may specify, as shown in our example below, default receivers here.
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Client Applications Administrator‘s Manual Version 9.02.00 Note: If these parameters are not initialized then the default settings are used. 13.11.9 ASCII to Telex Character Mapping TCfW uses the Courier New font for displaying Telex messages in the text mode. It is not possible to select another font for displaying telex messages in text mode. ASCII characters that do not exist in the Telex character set are converted using an ASCII to Telex character mapping.
Client Applications Administrator‘s Manual Version 9.02.00 Type new Telex characters into the text box. A maximum of 4 characters can be typed into the text box. Click the Apply button to save the changed Telex characters. Select the next ASCII character that you want to change or click the OK button to save the ASCII to Telex character mapping permanently. Warning: If you click the Cancel button all your changes will be lost.
Client Applications Administrator‘s Manual Version 9.02.00 Telex character(s). The list can be expanded by adding additional lines; it is also possible to delete lines. Warning: Be careful if you append / delete lines with the registry editor. If the format of a line is incorrect, TCfW or KCS Preferences may fail to start. 13.11.9.3 Word Wrapping TCfWLib.DLL / TCfWLibU.DLL On Windows XP and Windows 2003 the multi-line edit control's default word-wrap function works sometimes wrong.
Client Applications Administrator‘s Manual Version 9.02.00 13.11.10TC/Broadcast 13.11.10.1 Job Problems All jobs that could not be resolved automatically are sent to the Intercept queue. TCfW can be configured to check for entries in the intercept queue and to play a sound if the queue is not empty.
Client Applications Administrator‘s Manual Version 9.02.00 [CUSTOMER] USERID=10002 LANGUAGE=01 [TCOSS] USERID=TESTUSER PASSWORD=8CB3B3B3494C6CD3 PATH=TCP/IP,10.50.1.1:TCOSS01|TCP/IP,10.50.1.2:TCOSS01 NAME=ASP01 [OUTPUT] PATH=D:\Temp 13.12 TCDialer Configuration The TCDialer panel is used to maintain the configuration parameters for TCDialer. (Please see the TCDialer User Manual for more information.) ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications 13.13 Installed Modules The Installed Modules panel always contains a complete list of all modules of the KCSClients. If a module is not installed the Path column is empty. All local drives are searched for all modules. The checked modules are defined in the file TCPREFVIEWER.INI. 13.14 Configurable Preferences Panels You can select the desired preferences panels via the registry key, ‗InstalledPanels‘.
Administrator‘s Manual Version 9.02.00 Client Applications 14. KCS Architecture and TCfW The diagram below shows the components of a basic KCS solution: The components of a KCS solution are: KCS server TCfW client LAN environment PABX environment. The TCfW client establishes a connection through the LAN to the KCS server. This connection is based on the KCS Transport Layer to make the best possible use of your network resources.
Administrator‘s Manual Version 9.02.00 Client Applications Public lines and their queues Automatic distribution of inbound messages User mailboxes FIS – the Fax Information System User profiles Address books Log files Cost accounting PABX link and PABX control (message waiting). Sends LAN Break messages to users Prints messages to LAN Printers (PCL5) Passes inbound messages to applications -- Inbound API Sends outbound messages from applications -- Outbound API.
Administrator‘s Manual Version 9.02.00 Client Applications 15. PABX Link – Message Waiting Signal PABX systems supporting message waiting signals on user phone sets can inform the user about the status of his IN Box. If the IN Box contains unread messages, the message-waiting signal will be on. With no unread messages in the IN Box, the signal is off.
Client Applications Administrator‘s Manual Version 9.02.00 16. Importing and Exporting Users and Recipients An ASCII interface is available to import and/or export KCS Server user and recipient data. This ASCII Interface is based on the TCSI (KCS Client/Server Interface) description. Please ask us for a copy of our TCSI Manual if you wish to use this interface. Example of one address book entry: SET_ENTRY_RS= ......(TS_RECP_ID="BILL", .........TS_COMPANY="Kofax", .........TS_DPTM="Marketing", .........
Client Applications Administrator‘s Manual Version 9.02.00 [ADDRBOOK1] ;PROGRAM complete path and name of exe PROGRAM=c:\addr\dbclient.exe ;MODULNAME normally exe file name without extension MODULNAME=DBCLIENT ;LINKTOPIC topic the destination application reacts on LINKTOPIC=AddrBook ;TITLE default=ADDRBOOKn (section name) text appearing in the addressbook list box TITLE=Addressbook 1 [ADDRBOOK2] ;PROGRAM complete path and name of exe PROGRAM=c:\dbase\maddr.
Client Applications Administrator‘s Manual Version 9.02.00 The advantage is that the user need not change to TCfW to get for example a part of the image into the zoom window. All these features of the message window can be controlled by another application. 16.4.1 Commands for Message Window (MSG=...) The following list of DDE commands only works if TCfW is started and a message window is active. The DDE commands always act on the last message that had the focus.
Administrator‘s Manual Version 9.02.00 Client Applications IMAGEVIEW,REFRESH IMAGEVIEWZOOM,REFRESH IMAGESAVE,p,f,o FILENAME NUMBEROFPAGES RECEPTIONDATE RECEPTIONTIME ORIGINATOR 16.4.2 displayed y must be set to about 150 (=150 mm). The factor of 100 (what means 1/1) is defined by the command ZOMMREFERENCE. The maximum zoom factor is reached if one fax dot is represented by one screen pixel. Refreshes the main image window.
Client Applications 16.4.4 Administrator‘s Manual Version 9.02.00 Related Entries in the Registry The section DDECONTROL in the registry or in the INI-file identifies the calling application and enables TCfW to respond on DDE commands. You can set them using the DDE Control tab in the preferences panel. [DDECONTROL] MODULENAME= LINKTOPIC= LINKITEM= MODULENAME: specifies the module name of the calling application. This is normally the name of the program without the extension.
Administrator‘s Manual Version 9.02.00 Client Applications 17. Setting Printer API Commands Printer API commands can be set in the Printer tab of the preferences panel. If configured, these API commands are executed after each document that is printed into TCfW from the KCS printer driver. This allows having a scanner application printing each scanned document into the KCS printer. The command line holds the operator queue as recipient and the API send command.
Client Applications Administrator‘s Manual Version 9.02.00 18. TC/Broadcast The order for a broadcast can be faxed, sent as an email or sent submitted via the web. The job request is evaluated and validated (distribution list resolution) by a server process (TC/Resolve). Finally, the real job (mass send order) is created and the message is sent to its real recipients. The job send orders can be monitored in the TCfW Job Monitoring window. The job-monitoring window tracks the status of all active jobs.
Client Applications Administrator‘s Manual Version 9.02.00 18.1 Job Monitoring Window The job monitoring has two panes. The pane on the left contains a tree view with the configured TCOSS servers; the pane on the right contains details about the selected item in the tree view. Any item in the tree-view can have a list of subitems. Clicking on the plus sign expands the list of subitems. 18.2 Items of the Job Window 18.2.
Client Applications Administrator‘s Manual Version 9.02.00 Expanding a customer item in the left pane shows all open jobs for this customer in the left pane. Selecting a job item in the left pane shows a list of all send orders that are not sent. 18.2.2 Jobs Selecting the item Jobs in the left pane shows a list of all active jobs in the right pane. ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications Expanding the Jobs item shows all active jobs in the left pane Selecting a job item in the left pane shows all send orders that are not sent. 18.2.3 Terminated Jobs Selecting the item Terminated jobs shows a list of all finished jobs in the right pane. 18.2.4 Problems Selecting the item Problems shows all jobs that could not be resolved automatically.
Client Applications 18.2.5 Administrator‘s Manual Version 9.02.00 Actions on Jobs 18.2.5.1 Open Double-clicking a job opens the original message of the job 18.2.5.2 Print Selecting the menu item Print in the message menu or clicking the original message of the selected job. 18.2.5.3 button prints the Cancel Selecting the menu item Mark completed in the Message menu or clicking the menu cancels the complete job. 18.2.5.
Administrator‘s Manual Version 9.02.00 Client Applications 18.3 Filters The list view‘s column header in the right pane shows the titles of each column. Clicking into a column header opens the following menu: Filter Ascending Descending Set Filters Description Allows you to specify a sorting order. Allows you to specify a sorting order. Allows you to set a filter in order to restrict the entries shown. 18.4 Distribution Lists Distribution lists for broadcasting can be maintained within the address book.
Client Applications Administrator‘s Manual Version 9.02.00 19. Support for All-For-One Banking Key System TCfW offers a new interface to enter additional header information for the All-For-One banking key system The additional fields for the key-system are part of the message header. They are displayed if the appropriate user right View/Edit Key System Fields is set. The layout is designed for a minimum of 1024 * 768 screen resolution and TCfW in full screen mode. 19.
Administrator‘s Manual Version 9.02.00 Client Applications Note: It is possible to enter multiple amounts and only one currency. Total: This field holds the sum of all ‗Amount‘ fields. It may hold up to 14 digits. 19.2 Function Keys to Enter the Banking Key Information Function keys were defined to transfer the values to their appropriate fields and make the input of the different values easier. Function keys can be used to enter the values into the header fields.
Client Applications 19.3.2 19.3.3 Administrator‘s Manual Version 9.02.00 Header Fields Field Insertion Start++++++++++ Description Hard-coded string indicating the start of the header. Date Current date in the format YYYY-MM-DD. Time Current time in the format HH:MM:SS. Messagename Message name (ATA0001523). Addresscode The string entered in the field ‗Addresscode‘. If the field ‗Addresscode‘ is empty, this field is also empty.( NYTCTBC). Maximum length 24.
Client Applications Administrator‘s Manual Version 9.02.00 19.4 Message Flow The following graph illustrates the message flow for the calculation and validation of banking keys. 19.4.1 Authorizing an Outgoing Telex via the Host The process of authorizing an outgoing telex via the host goes as follows: A host application posts a TOM message to an MQ Server queue serviced by TC/LINK-MQ. The message contains banking key information, and is sent to a telex number.
Client Applications Administrator‘s Manual Version 9.02.00 Additionally, the modified banking key information and message text are stored in the original message. TCOSS now sends the message to its real destination: the telex number 19.4.2 Verifying Banking Keys on Incoming Telexes The process goes as follows: The person responsible for the distribution of incoming telex messages creates a new message in TCfW. This message contains the banking key information and text from the received telex.
Administrator‘s Manual Version 9.02.00 Client Applications The message contains the following information: Originator: FROM: SERVICE=HOSTMQ, SN=TLX9-SYSTEM Recipients: AUTH: SERVICE=KEYMQ, SN=KEYSYSTEM, NF=NEG TO: SERVICE=TOPCALL, SN=NYTCTB, NF=ALL ©Kofax, Inc.
Administrator‘s Manual Version 9.02.00 Client Applications 19.4.5 Outbound Messages from TCfW The following graph shows the flow of outgoing messages generated by TCfW. Only the information relevant for message routing is mentioned.
Administrator‘s Manual Version 9.02.00 Client Applications 19.4.6 Inbound Messages The following graph shows the flow of incoming telex messages. The telex operator works in distribution mode and redirects incoming telex messages, which need a key check, to the key system. If the key system verifies the key, the message will be send to a printer. Otherwise a non-delivery notification will be send to user IN_ERROR.
Administrator‘s Manual Version 9.02.00 Client Applications 19.5 Configuration For this feature to work properly you need to make some configuration settings. 19.5.1 TCOSS Configuration For detailed information about telex line configuration refer to the TCOSS system manual. 19.5.2 Line 2 27 41 Length 1 5 5 Value X .
Client Applications 19.5.4.2 Administrator‘s Manual Version 9.02.00 User X Create a user with the prefix of the configured service for the telex line. This user must be configured as Gateway user (Visible in Outbox). The event for non-delivery notifications was configured appropriately in the user profile of user X. ©Kofax, Inc.
Client Applications 19.5.4.3 Administrator‘s Manual Version 9.02.00 User IN_DIST Create a user with the User-ID IN_DIST and configure this user as a Gateway user (Visible in Outbox). This user-id is used for inbound distribution. You don‘t need to define events for this user. 19.5.4.4 User IN_ERROR Create a user with the User-ID IN_ERROR and configure this user as a Gateway user (Visible in Outbox). You don‘t need to define events for this user.
Administrator‘s Manual Version 9.02.00 Client Applications 20. Time Zones Support 20.1 Time Zone Prerequisites Client: The TCSI32.DLL version must be 2.51.00 or higher TCOSS: The TCOSS version must be 7.56.00 or higher The TCSI32.DLL version must be 2.51.00 or higher The registry value HKLM\Software\Topcall\TCOSS\TimeBase on the server must be set to UTC The Atz99 system file must exist on the server 20.
Administrator‘s Manual Version 9.02.00 Client Applications Users that have no time zone defined in their profile will see time stamps converted to the system default time zone. If no system default time zone is defined, they will see the time stamps in UTC time. Note: The time zone on the workstation must be the same time zone that is configured in the user profile! 20.3.
Client Applications Administrator‘s Manual Version 9.02.00 20.4 User Profile The time zone of a user is saved in the user profile on the TCOSS server. 20.4.1 How to Change the Time Zone of a User Start TCfW and log on with an administrative user account with permissions to edit and save user profiles. Select Admin in the TCfW menu, then click User Profiles. The user profiles overview window opens. Select the user profile that you want to edit with a double click. The user profile dialog window opens.
Client Applications Administrator‘s Manual Version 9.02.00 Note: It is not recommended to set the time zone of a user profile to the TCOSS time zone or to one of the military time zones (time zone A - time zone Z) . If a user profile has one of these time zones set then the automatic conversion of time stamps is done without daylight savings. 20.5 TC/Web Identity Rights New flags for the time zone field (read and write access) were added. ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 21. Attaching Files from Applications to Mail Use the ―TOPCALL Fax‖ printer to attach faxes. Printing to this printer either starts your mail application if it is not running already and opens a mail message before attaching, or activates predefined send keys/scripts that automate the attach procedure. If the mail application can support MAPI, files are attached via one of these interfaces.
Client Applications Administrator‘s Manual Version 9.02.00 22. Attach KCS Message Window This window appears when TopDeskPro is unable to attach a file. In other words when no command line parameters have been specified, or UserParRequired is set in the .INI file, and the User-Dep. Parameters field is still empty. 22.1 Buttons Attach: Is only active when a file name is specified. Click to start the configured Mail program, open a new message and attach your file to it.
Client Applications Administrator‘s Manual Version 9.02.00 Script: Switches to the Script Editor. 22.3 General The General tab has the following fields: 22.3.1 File Name It is possible to specify a file name to be attached to a mail message directly from the Sendkey tab in the TCAttach32 window. Enter the file name in the File Name field to test a new setup. The file will be deleted after it is attached. 22.3.
Client Applications 22.4.1 Administrator‘s Manual Version 9.02.00 Input Fields The fields Program Caption and Program Class must be filled in. This is necessary because TCAttach checks, if the mail program is already loaded. The Password Caption and Password Class can be filled in, if a Password window appears after starting this mail client. (Lotus Notes). Program Timeout is the time TCAttach waits for the program to start. If the program is not started after this time, you will get an error message.
Administrator‘s Manual Version 9.02.00 Client Applications Sendkey OpenMessage OpenAttachWindow AttachPreFilename AttachPostFilenam e PreTextInput SplitBigMessage PostTextInput Final Action Opens a new message. Opens the Mail product's Attach window and attaches the printout as a file. Moves the cursor to the File Name field of the Mail product's Attach window and inserts the file name there. If no keys are defined, the Attach program will wait for the specified window. Can be empty.
Client Applications Administrator‘s Manual Version 9.02.00 Activate this check box to clear the window caption and class fields. When you print an attachment to a mail message, the window information from the opened window will be written to the SENDKEY SETUP for Attach window. After printing, this window will be displayed again to let you make manual changes and to save the parameters to the .INI file. This feature enables the window recognition feature to be adapted for special client configurations.
Client Applications ©Kofax, Inc. Administrator‘s Manual Version 9.02.
Client Applications Administrator‘s Manual Version 9.02.00 23. Changing Passwords The administrator can change the password via TCfW. In this case the user is prompted to enter the password at next login, because the password stored in the configuration does not match. The login window allows the user to change the password. The new password can be sent to the user by email. ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 24.
Administrator‘s Manual Version 9.02.00 Client Applications Filename TCxx.LNG TCxx.ERR ACTBARxx.LNG TCVIEWxx.LNG TCPDDxx.LNG TCFXVWxx.LNG TCPFAXVIEWERXX.LNG TCATTxx.LNG TCPCOMMONxx.LNG TCMCxx.LNG TCPREFVIEWERxx.LNG TCPTCFWxx.LNG TCPVMAILxx.LNG TCPLAYxx.LNG TCPPLAYERxx.LNG TCDIALxx.LNG TCPDIALERxx.LNG TCDISTMFxx.LNG TCLNGxx.LNG TCLOGIxx.LNG TCTZxx.
Administrator‘s Manual Version 9.02.00 Client Applications 25. LAN Protocols TCOSS Running on NT (1xx, 2xx Models) TCP/IP NetBEUI IPX/SPX Native Yes Yes No RPC Yes Yes Yes TCOSS Running on a RISC Machine TCP/IP NetBEUI IPX/SPX ©Kofax, Inc.
Client Applications Administrator‘s Manual Version 9.02.00 26. Hints Dr. Watson, the system failure or "crash" analysis tool, has been replaced in Windows Vista with Problem Reports and Solutions. Problem Reports and Solutions helps you check for solutions to hardware and software problems that can occur on your computer. You can set Windows to report problems and check for solutions automatically, or you can choose to check for solutions whenever a problem occurs.
Client Applications Administrator‘s Manual Version 9.02.00 27. Restrictions 27.1 TCfW The support of the All-For-One key-system requires at least a 1024 * 768 screen resolution. Splitting of messages is only available in Distributor Mode. The software does not guard against possible duplicate messages if the splitting is not properly handled (shut down while incoming message not fully processed, etc.), the customer has to implement proper organizational measures to avoid that.
Client Applications Administrator‘s Manual Version 9.02.00 In order to attach to an existing message it must be the active window in Lotus Notes. 27.3.2 Microsoft Outlook If a message is open, it must be in edit mode. Sometimes when a new message is created after the previous one has been cancelled (closed), the newly created message is invalid and an error message is shown when attempting to attach a file.
Client Applications Administrator‘s Manual Version 9.02.00 For example tables created or inserted with MS Word may look very differently on your coversheet than in MS Word. Your FAX output may get a hundred pages long even though your coversheet consists only of one page. So do not use tables. What‘s more Riched20.dll seems to ignore margins set in RTF code via the \margl \margt \margr and \margb command. Therefore set all margins to 0 in the page setup of your editor when creating your rtf file.
Administrator‘s Manual Version 9.02.00 Client Applications —A— —O— Address Book foreign Address Books ...................................... 161 Address books maintaining System address book........................ 64 Address Books for groups............................................................. 65 API keyword commands ................................ 166 Opening entries not created in TCfW ............ 110 —B— —P— PABX environment.........................................
