User guide

Contents
SupplierExpress Administrator's Guide
5
Working with Users in Your Company .................................................................................................................... 61
Inviting Users from Your Company ..................................................................................................................... 61
Maintaining User Settings .......................................................................................................................................62
Inviting Users from Your Supplier Companies ....................................................................................................... 62
Disabling a Contact or Cancelling an Invitation .................................................................................................63
Responding to Registration Requests ................................................................................................................... 63
Viewing Invitations ..................................................................................................................................................63
Maintaining Supplier Settings .....................................................................................................................................64
Viewing Invoice Information ...................................................................................................................................... 64
Viewing Invoices ...................................................................................................................................................... 64
Viewing Payments ....................................................................................................................................................65
Viewing Purchase Orders ....................................................................................................................................... 65
Viewing Usage Reports ................................................................................................................................................65
Using the Correspondence Feature ............................................................................................................................66
Responding to Supplier Correspondence .............................................................................................................67
Creating Announcements to Display to Suppliers .................................................................................................. 67
What the Supplier Sees .....................................................................................................................................................69
Supplier Response to Open Enrollment ....................................................................................................................69
Supplier Response to an Invitation ............................................................................................................................69
How Suppliers Use Features .......................................................................................................................................70
Silent-Mode Installation .................................................................................................................................................... 71
Editing preliminary_interview.properties .................................................................................................................71
Starting the Silent Installer .......................................................................................................................................... 72
Testing SupplierExpress ....................................................................................................................................................73
Completing Pre-Testing Tasks .................................................................................................................................... 73
Mapping Suppliers and Email Addresses ................................................................................................................ 73
Testing ............................................................................................................................................................................. 73
Problem Solving ............................................................................................................................................................ 74
Log In Issues ............................................................................................................................................................. 74
SupplierExpress Stopped Working after an Upgrade or Reinstallation .......................................................... 75
Supplier Cannot Upload PDFs ...............................................................................................................................75
Index .....................................................................................................................................................................................77